Costa Farms, Miami FL

I have bought Costa Farms succulents multiple times and they always look great and grow well. I will continue to purchase plants from Costa Farms based on my experiences.

I was sent two plants from Costa Farms as Christmas gifts. One arrived on the coldest day of the year. With wind chill it was in the negatives. The plant looked okay at first but in a day or two it was clear that the plant had been frozen despite there being a heat pack under the pot.

The second plant I received, a day or two after the first, was completely destroyed when I opened the box. The plant was all slumped over and it was clear this one had also frozen at some point.

I then sent an email to the Costa Farms support team telling them about the poor plants that arrived on my door step. At this point I didn't have very high hopes that new plants would arrive in decent condition and had asked that they simply refund my brother if possible.

The support team responded, and was sorry for the state of the plants. They insured me that new plants would be on the way soon.

A few days later and two happy, beautiful, non-frozen plants arrived at my house. I couldn't have been more thrilled!

Costa Farms exceeded my expectations in multiple areas. They were more than willing to fix a problem that arose, which really, was out of their hands. The week in which the plants were first delivered was exceptionally cold here in Oregon, and the plants didn't stand a chance outside on a porch. Regardless, Costa Farms had my plants replaced within a week of my email to their support department.

All four plants that had arrived at my house were packaged very well. I have full confidence that, had the order for these plants not been placed around the holiday, when shipping is crazy and unpredictable, they would have arrived in perfect condition the first time.

Costa Farms, you've got a very happy plant mom out here on the west coast!

Thank you for your excellent customer service and superb plant packaging!