Costco Tire Center, Jacksonville FL

Very poor quality of service! Staff not very welcoming seems like they don’t want to work and answer question!

Worst customer service!

I had a flat tire, so I went for inspection, balance and rotation. I told them I just purchased the car (used) so I wasn’t sure if the tires where in good condition.

After 1 hour they told me “you need new tire sensors”
I mean yes, but what about the flat tire?
They told me “I sprayed it and nothing, the tire is good”
I asked twice are you sure it’s good? I put air and the tire kept deflated.
They told me three times, YES THE TIRES ARE GOOD.

After that I started driving the car and I heard this noise like, something was rubbing the tire.

I took it to the Firestone, the people over there told me the tires where too big for the car, that was the reason of the rubbing sound, and that because they rotated them, I could listen. They also showed me a NAIL on the tire.

They suggested to change the tires to right size because it was dangerous to drive like that. THEY CHARGE ME NOTHING for rotating the tires.

I came back to Costco to ask for a payment return. The manager MIKE came, I explained and they told me. Ok but we didn’t charged you for the tire reparation and a lot of people have big tires on their cars.

Ok Mike! But I asked twice if it something was wrong, then I told him I took it to the Firestone and they didn’t even charged me for rotating back again the tires.

He answered do you got a receipt? And I told him no, because they didn’t charge me.

Then he said, How do you know he rotated them?
And I replied because I saw the car, it was in front of me. As I saw the nail, they showed it to me.

His answer was, I get my car to Firestone and they always give me a receipt, also that can be a rock, and we didn’t charge you for the repair.

Finally, I was mad and I said are you implying that I’m lying?

Well I can not give you the money back I can only add this money to the new tires you buy. I replied so, you want me to buy tires here, after this service? I’m leaving, thanks.

He went to the cash and refunded the money.

I don’t know if this guy was rude to me because I’m a woman or because I’m not white (Latina), he made me feel like I was trying to trick them or I don’t know what.

He could have fixed that since the begining, but instead he questioned everything even when I showed him photos.

Never coming back, not even if they have good tires and prices. Customer service is really important to me, and the feeling that I can’t trust the people I’m getting attention from, is really not good.

Got a nail in my JGC back tire. Was driving on a flimsy spare and needed new tires anyway, and also, the screw was right at the edge so it was not repairable.
Walked into the Town Center location on a Saturday to see prices and dealt with Ray. Very nice and helpful, except he ordered the wrong tires and thankfully I caught it after I had asked a question about them. Appointment was pretty quick. After a week went by, tires still weren’t delivered. I kept calling and couldn’t get through-no one was answering. I finally spoke with Brian the manager after calling the main Costco line, and he informed me the truck delivery skipped one Tuesday because the company had a shortage of drivers, and that he would call me the following Tuesday. After being so frustrated bc no one seemed to have any follow up skills to inform me about the mishap, Brian made sure he followed up with me and called me as soon as they were in. Thank you Brian! Now my baby’s got a new set of shoes, but it did take close to 2 hrs for the job to be done.

This the worst place to purchase tires if you are looking for service after the sales. Trying to get an appointment to balance or rotate tires is next to impossible. I have been on hold on the phone for days and never even come back on the line. Even after an entire day trying to reach them - spoke to the administrative office and they couldn’t even get them to call me back to set up an appointment.

Total disappointment! Long time Costco lover but first time to use tire center. Dreadful experience: With an appt I waited 15 minutes to check in. Bought 4 Michelin tires only to have to return 3 days later as tire pressure warning system lights came on as I drove the highways. Back for a second time with appt again. Then waited to 1 HOUR 25 min and had to ask if my tires had been checked! “Sorry but back two tires were under inflated - our fault”. Then 15 minutes more before they brought car out. SO below Costco standards!

I was traveling in town during the holidays and the tire center team worked me in when I had an emergency repair needed. The manager was nice and was trusted, we had difficulty finding the issue but the team were accurate in their care and work.

Thanks to Robert I was able to get back on my road trip on a timely manner.

Nice enough people but I was told they had something when I called and when I got there they didn't. I specifically went to this location for that item to find out I had been lied to.

Thank you to Robert who helped my son resolve a bad battery issue. This involved two account holders at Costco, neither of which could go to the store to return the battery. After speaking with a few people there, Robert stepped up and took care of the problem. Nice customer service Robert!

Harold provided me with a fantastic job. He was honest and fast! Great guy and great service!

Always the best price on tires.
Order online, then they call to set up installation.
Got on the schedule easily and install only took a little over an hour. I dealt with Jose. Great customer service. A+ service and price.

Member paid for labor/tires and made appointment. Dropped off vehicle for the member because life happens but turned away because for some reason "authorization of work" requires membership. I am in the mechanic field. Authorization for work is only for liability. What does it have to do with membership that has already been justified on the vehicle in question with a paid reciept? They just lost future business.

I recently purchased a tire from Costco tire center here at town center. I was told if I come back within 30 days they would honor the sale price of 140 dollars off. So today with receipt in hand I came in only to be told No they would not honor it. Amanda who so proudly told me she was the supervisor basically threw her employee Pat Fleming under the bus and stated he was not allowed to give discounts. If a company states they will honor a sale or rebate whatever it may be they should have INTEGRITY to follow thru. The supervisor Amanda is very young and obviously inexperienced with dealing with customer relations. I could’ve and would’ve purchased here if it were not for the attitude received from this young lady.

People need more training here this location. They told me they put my key for the wheel lock in the locker already. However, they put it on my windshield.frontdesk also a mess.really terrible service, will never be back again at this location

Purchased new tires on line waited 5 days for the tires to arrive to the store Costco Town center.
Followed all their rules and instructions to make an online appointment guaranteed only one hour wait with my tire installation! NOT true! They wait on all the walks in to make the most money! After they take your car out of the shop and park it outside, total wait time 2 1/2 hours for my two tire installation and rudely waiting on walk in customers and now waiting to check out! I am furious! Arrived early for my appointment as stated online to make things worse! Lost time from work and still had to wait a long time! Terrible Service!

Doesn’t answer phone and lies about wait times. Understaffed apparently and very disappointing. People shouldn’t pay their hard earned money for this type of sercice. At least tell people what’s going on, car/tire issues are stressful enough for us “consumers”.