Costco Wholesale, Naples FL

Customer Service yells at customers, rude, short tempered. Jeff is the great and Roger. The staff has been getting worse each year. I notice they are even sharp and short tempered with young mamas. Sad. Lori and Santos and Gedeman. At closing they still had customers at the service desk but they all left saying they were told to clock out at closing. Customers were dismayed at they rudeness.

Standard Costco store that is always busy. The optometry sales staff were very busy and not as polite or caring as the normal Costco. They made no satisfactory effort to solve my newly purchased glasses issue.

Good store, very clean and it is always fully stocked with products I purchase. Great selection of ready made meals. However they need another location in this area. Naples is a growing area and they should consider building in the Eastern part of Collier county, which is where the growth is. The parking lot is almost always filled, and there are always lines waiting to get in and in the check out. The staff does however move everything along quickly.

I'm a fan.bulk buying saves money. The store is huge, plenty of parking. They have great selections of everything I need.

Ordered a cake with chocolate fudge on the outside because it's the best I've ever had and vanilla mousse on the inside because we wanted some balance. We already confirmed with an employee previously that this would be doable. (We indicated this on the paper too as instructed) When we came back to pick it up today they made the outside vanilla frosting too and said that it's not possible to have two different flavours. The least they could've done is called to tell us this. They basically said whatever and if you want it then take it, if not then leave it. No discount, apology or anything for compensation. Told another employee and they agreed we should have just gotten it for free. Super frustrated with this experience.

Shopping was just fine until at the register I was approached by a sales associate to upgrade my membership. I patiently let him explain the benefits and politely refused as its not a good fit for me. He continued to explain why I should upgrade, again I said no. As I'm leaving once again he continued to persist to the point my husband came over and I just walked away. If a customer gives you the courtesy of listening, you should do the same when they say no thank you I'm not interested. I think I know what suits me and what does not better than you.

Super easy to get in and get out fast. The lines are kept nice and short and everything seems to be well stocked. This is my go-to Costco in this area.

I had a legitimate damage claim against Costco and was warned to "get a lawyer... You'll never get your money. " Instead, I went to the Naples Blvd.store manager and learned that the product was made in Spain but they'd begin processing my claim. It took time, due to multiple insurance companies, but I received full reimbursement just this week. I'm totally satisfied.

Terrible no riding carts available for the handicapped who need one to get around. Left the store in disgust w/out even trying to purchase anything
CMON Costco get your act together & purchase some new (or more) riding carts before season settles in. God only knows things aren't going to get any better when the "snowbirds" arrive.

I called there 8/31/22
Asked a question about a table that Costco was selling. Wanted to know if they had any left in their Naples location, The guy that answered the phone and my question just said there were none left, and hung up. Rude was the first thing that came to mind. Then called Ft. Myers store and they said they were out as well but by September 2nd there would be more coming in. They were so nice and Naples was rude.

The more I shop here the more I realize it's not worth it. Never find the hole grocery list, never have options for different flavors unless it's coffee (example grits & oatmeal), spend too much on large quantities then if you didn't like the product it's a waist, no one to help in the store around ever! Over crowded and parking sucks. I never use the gas station because it's always full don't believe it's top tier fuel anyway.
I definitely don't feel it's worth the membership at all maybe a small store owner or restaurant owner may benefit more than a single family home will.

Employees at this location are disrespectful and very rude. They seem as if they don’t even want to work here. This Costco is nowhere near the service received in other locations.

This message is for the management of Costco Naples, FL. The man who was checking receipts at the exit this morning (between 9: 30 am & 10: 30 am on July 12,2021) needs professionalism training again. (He was the only person checking receipts there this morning. He was wearing a polo shirt with a Boston Red Sox logo.) He knocked over the food that I purchased at the Costco cafe/cafeteria - a slice of pizza and chicken bake - while he was moving items in our cart. The food would have fallen on the floor had my wife not quickly reacted and caught it before it touched the ground. What was his reaction? Not "I'm sorry. I apologize. " It was an unremorseful response of "I have to count the items. "

Yes, you have to count the items but you can also apologize for almost knocking the food I was about to eat onto the floor.

I thought about going back in and reporting the incident to management at the time, but I will leave this review instead.

Beware of unprofessional conduct of this employee at Costco Naples. Again, he needs to take some professionalism 101 classes again.

Tire service department is always efficient and expeditious. I have had five cars converted from Air to nitrogen and I have had zero issues with any of my vehicles. The 12 or $13 that you spent have all four tires done it's definitely worth it and a good and safe investment for your car as well as yourself and your family

Horrible customer service by many of the staff.they talk back rudely often.they seem too secure in their position to make sure to be hospitable to members.it seems like a “take it or don’t shop here” attitude.