Crash Champions Collision Repair, Longwood FL

I would 100% recommend this location! I needed the entire passenger side of my truck replaced. I worked with Vincent and he kept me updated on my vehicle up until it was ready to be picked up. I was estimated for a repair length of 17 days and they got it done a day early! Couldn’t be more happier, looks like a brand new truck again and the paint looks great!

This place is absolutely amazing taking a car that looks beyond repair and making it look brand new again! After the accident I got in I never thought my car would look as good as it used to and I'm so glad I was absolutely wrong. They picked it up did their thing and even got done ahead of schedule. Thank you so much to them for fixing the car I had only bought 3 month before. I was devastated but they made it better. The amount I paid for that was way under what I thought should be priceless.

My passenger side mirror was damaged and our insurance company recommended this place. I made an appointment and took my car for repair. When I arrived on 12/23/22 I was greeted by Daniel. He immediately looked at my car and said that the repair time on it would be less than 15 minutes. So he recommended that I come back after he completed the estimate to the insurance company and ordered the part. My insurance company contacted us and told us to make an appointment to have the repairs completed.

I scheduled that appointment for 1/13/23. When I arrived on that day I was greeted by Daniel who had an attitude because he couldn't figure out what was going on with my car. I told him I originally dealt with Daniel. When I arrived that morning at 8: 00 Daniel wasn't there and David had no clue as to what was going on with my car. Daniel finally arrives and comes out with some BMW parts and said it was the wrong part so he would have to order the correct part. This was my second trip to this place.

My husband contacted them every few days to see if the part had come in. In between that time my husband contacted another repair shop he had dealt with and the person explained there were no supply chain issues with getting parts. Finally, the part came in and my husband took my car for repair on 1/26/23. The 15 minute repair took about a couple of hours.

On 2/3/23 I was riding in the passenger seat and I noticed that my inside leather trim was coming up. I called the office 2/6/23 and I asked to speak with a manager and David picked up. I told him that I noticed that my leather trim was coming up. So he said bring it by and I asked when he said anytime so they could look at it. David said to make sure I brought it when he was there. So they day before I came I called to make sure he was going to be at work the next day. I called on 2/7/23 at 4pm and he wasn’t there, but I spoke to Daniel and explained everything to him. He was pleasant as always and told me to bring my car in between 10: 30am - 12: 00pm or after 1: 00pm because his repair person may be at lunch.

I arrived on 2/8/23 at 10: 30am. I showed him where the leather trim was coming up. He said let me take it to the back to see what they can do and if they couldn’t do anything they could send me to an upholstery person up the street. Daniel comes back with David. David said oh this is a flaw with BMW see its doing that here and here. When I turned to look at it David is walking back up the stairs and goes back into the building. Daniel and I just looked at each other. I highly recommend you do your research before going to this location as long as David is “managing” this location.

The three times that I spoke with David throughout this process he's had a horrible attitude and is really rude.

Had to repair damages to my vehicle which only took two days to fix. Staff was very professional and had great customer service. If I ever need work done again I will definitely come back. Ask for Vincent.

I would not recommend this collision repair company they have literally lied twice about when my vehicle would be ready and I have been waiting patiently when they keep telling me it’s delayed on the day I’m ready to pick it. The lady Jennifer apparently misinformed me each and every time about the progress of my vehicle. Apparently it was delayed because they put on the wrong door? !? Like how? !? Very disappointed in the service all around

Very friendly. Was told my car would be ready in about 2 days and was ready same day. Took about 9 hours. Very happy

They were alright. They got the job done well, but not up to my standard as a paying customer. The car has an area where the paint was chipping (very small, but I can see it causing future trouble in the paint), also the computer sensor was recalibrated. I have to take it to Honda to get diagnosed. My tire was given back to me flat.

Wish I wouldn’t pay for my deductible after I found water all in my car filled up and left a smell in my car and mold in the car to the point I got rid of my car

Very nice people very friendly knowledgeable everyone knows what they’re doing and I love it I would recommend them 100% if I ever need anything to be done on my car I will take it there

They were explaining all the steps, timeframes, and let us know everything along the way. Work was done right and done early, and guaranteed through the shop and Geico.

They were awesome with repairing my vehicles. Quick and efficient. Great communication with updates. Would highly recommend.

Quickest and easiest experience dealing with an accident. These guys took my car in and same day had it apart and submitted photos and repairs where completed same week. Would recommend

Prompt courteous service. The quality of work was excellent. Will always be my first choice from now on. They won't disappoint.

Highly recommend this body shop. I was hit in my rear bumper and within days got into be serviced. Professional, great team work within the staff communication on point, bumper replacement was better than new, and FAST turnaround! Thank you to the entire team. I must add, Vincent is AWESOME!

Our experience was a little weird. The dropoff was very good and I felt confident that Crash Champions knew what had to be done. The service advisor said they'd try to buff out a few spots that were near the crash damage but that probably weren't directly related to the crash. The work was done before the estimated completion date.

For the pickup, however, when I want into the office the guy at the counter was playing on his phone and didn't acknowledge me for like 5 minutes.

When we look at the car, the main scratched area of about the size of a dollar bill was repainted, but that's it. Some scratches and rock chips right next to the affected area were still there, so clearly only a very small section had been repaired. The panel gap had not been fixed, although they took it back in the shop and bent something until it looked better. There were polish smudges, dust, and handprints in various spots around the car. A gasket was hanging off which the service advisor stuck back on. A dirty rag was left in the trunk.

So I guess it looks pretty good from a few feet away, but I'm left feeling like the service was a little overpromised and underdelivered, and that I could have spent a few hours with some bondo and a can of Duplicolor and accomplished the same thing for about $1650 less.

Outstanding service. Great technicians.
I have teenagers and driving is not their sweet spot. But math is mine. So I use these guys you should too.

It took the paint shop 3 times before they finally got the paint right. I had to take it back each time. Even after the third time, I found overspray on the bottom of my front bumper and they didn't even have to paint that part! I gave 3 stars because the body repair shop did great work and the administration staff were super nice and helpful. They just need better painters.

Worst experience I have ever had, I gave them 4 opportunities to fix the issue and complete the job. Over a Month. In the end they told me they were satisfied with the job they did and if I wanted I would need to find another body shop to address the issus and finish the job. What the pictures don't show is all the clips missing within the hood, and both wheel well walls. And the finish of the paint the trim was unfinished