Crash Champions Collision Repair, Jacksonville FL

You left out the part about leaving parts off my truck, witch had nothing to do with clips, 281 miles put on it while in your care and my window leaking like a faucet. Witch I still don't know if it's fixed, it hasn't rained any serious amount since the incident. I'm sorry I had to write this, but your people stuck by the clip excuse, I have to clear that up. No clips on a running board, no clips on my wheel well trim, no clips on my door decals and lastly, no clips on my rear passenger seat belt hold down. The paint and body part looks awesome. Ow, and by the way they stripped out one of my new bed hold down clips, so I have a bolt that just wiggles and spins. I ordered on, no biggie. Your people ought to tell the whole truth

So pleased with how quickly my car was fixed! Staff is super friendly. I live in the neighborhood and will be a return customer

Blindsided on the fact that they wouldn't be able to start on my car for 2 -3 weeks because it was towed to the facility. Very unprofessional. Does not care about keeping your vehicle safe at all! If I could rate no stars I would.

The car was not the same. The meter was not working when I got it back. They said I had gas in my car but I ended up on the side of the road because I found out my gas meter wasn't working anymore

I'm happy that the time was taken to make sure my vehicle was done right. However, the delays really stressed my nerves because I had to alter my plans several times due to several delays. It would have been nice to be compensated with a reduced out of pocket amount.

The receptionist was nonchalant when I asked to speak with management, saying there was no management on sight nor available to discuss my issue. She was only able to dispense the vehicle and receive the deductible.

Poor customer service.

Manager Lori Walker is unprofessional and treats her customers and coworkers like they do not matter. She has no regard for others and She will fix your car the way she See's fit regardless of rules and regulations. I would not trust this woman to take in your vehicle.
She hires the homeless under the table to clean vehicles for her without corporate knowledge which is why there are so many complaints about vehicles being unclean.

Crash champions GM -Lori Walker is the most unprofessional manager I’ve ever experienced. I brought my vehicle back due to the rear door not locking at all now where before it was intermittent. Previous repairs I’ve always advised the service advisors/ assessors that I was still experiencing issues. The technicians could never find the root of why it wasn’t working or it would lock in the technicians present and they would say it’s fine. Today I off work and took my car back. Lori was the epitome I don’t care and I never spoke with her. She advised me that she’s the new shop manager. I was flabbergasted as I’ve paid this shop $1500.00 for multiple repairs. The told me that you have to make an appointment for the doctors and they are no different, which I stated to her I was totally unaware of the protocol and wasn’t aware of new management. She looked at the claim documents or the print out from my car was there and said why would it take you so long to come back. I stated I have been back spoke with Helen and Angie concerning the locking of my rear door. There wasn’t a caring or empathetic bone in Lori body to my concerns. This is totally unacceptable for somebody in management especially a GM.

The ladies upfront were very nice and polite. But the people doing the work definitely do not care if they do a good job or not.

I was involved in a vehicle collision and my automobile insurance recommended Crash Champions as one of the businesses to take my vehicle. I am more than thrilled with the experience and craftsmanship that I received from this business. From the start, I have received both text messages and phone calls with the status of the work being performed and estimated completion date. I highly recommend Crash Champions to anyone looking for auto body repairs. As their name implies, they are the Champions!

The work is ok. They did what they needed to do. But it wasn't the greatest as I had to take my car back to get fixed 5 months later. The customer service sucked. Would I recommend them. No. Would I personally pay for them to do work on my car again. Absolutely not. Were they completely horrible. Not completely. Just wish they had better management that knew how to treat customers.

My truck is beautiful again. They got me in on my appointment date and had it back to me when they said they would. Great turn around time for an accident. I am impressed and would recommend.

My car looks like it was never an accident. It looks amazing. They did a wonderful job. Keep me updated throughout the process. Good customer service also.

Awesome Customer service.
Kept their word on when my car would be ready
Did a wonderful job on my repair my 2008 Dodge Charger

Too chuck up chuck up. This is way too small for the amount of business, desperately needs expansion.

I was notified as to the progress of the repair each and every step. The vehicle was ready in record time as promised and appeared to be a good job. In a couple weeks I'll have a better idea of the quality of tye workmanship. So far, their process or system is outstanding.

Very professional at all times. Completed repairs in a timely manner. Will recommend to anyone