Crash Depot, LLC / Classic Collision, Auburndale FL

We were sent here as a second opinion was needed to see if our car was a total loss. Staff team members were very helpful. Very nice clean facility. We did not need their services as the car was a total loss.

Crash Depot is a 1st class operation
I have used them 3 times in 5 years. I would not hesitate to use or recommend them for any job, big or small.

Awesome job. From start to finish they use very good communication with me regarding my repairs on my suv. They had my car done in 4 days and returned it completely detailed.

If you are looking for a company to provide auto body work or car/truck painting services, please go to Crash Depot. They repaired auto body damage and repainted the rear of my car, and I can't say enough good things about the quality and timeliness of their work and their customer service.

My car was involved in an accident, and I brought it to Crash Depot for the very first time. Of course I was hesitant at first being that I had never been to that shop before, and all I can say is five star service from the moment I arrived till the moment they gave me my car back, I am absolutely pleased with the work they performed on my Vehicle and the customer service they provided during the duration of my car being in their hands. The staff was super friendly and extremely communicative. If ever again, I have an issue with my car, which hopefully not, but these are the only people I will trust with my car.

I haven't used their services yet but I did get a quote that almost caused me to pass out! Whew!

The body shop is not a good one and should be removed as a authorized repair shop because they don't know what they're doing along with lying

Crash Depot repaired damage from two different collisions, one to the front end of the car and one on the left rear quarter panel. All repairs and painting were well done - car looks good as new. It was a pleasure to deal with the Crash Depot personnel, particularly Martha and Lisa. They were helpful, knowledgeable and at all times pleasant.

Excellent service. Completely happy with our experience. Repairs were completed ahead of schedule.

They never finish the job on the day they tell you. I’m addition, the pain job is average and does not look professional.

Everyone is so nice here. I came in during an extremely busy time and Lisa and Martha made a great team. Working through each customer swiftly and making sure everyone knew they were more than "just another car". The lobby is clean and welcoming, with all kinds of beverages to make your wait that much more pleasant. Martha was very friendly and knowledgeable when completing my estimate. Lisa was so personable and managed the office flawlessly. I've never had to go through this before and Lisa is helping me walk through every step so kindly and patiently. I look forward to bringing my car in for repairs.

They must of left the key on the on position because it drained and 8 have to jump start it, causing me to have to purchase a new battery the original was only 8 months old.

Excellent service, and very professional. They kept me informed every step along the way. I absolutely loved my 2014 Buick, and it broke my heart to have a fender bender. Crash Depot returned my beautiful car to me looking better than ever! I highly recommend.

Body damage from a Snow Flake who hit our car in the Wal-Mart parking lot. Crash Depot's service both auto body and customer service is A+. Quality work and a caring team = 100 % satisfied. Thank you for taking care of our SUV. This is the second time we have used Crash Depot and both times we are satisfied with the workmanship. We have extended the appreciation to our insurance company (State Farm) as well. Thank you.

Crash depot was recommended by State Farm for an estimate. I had the worst experience, wait time, and communication from this place. In this day and time we can all understand delays and back ups. I am writing a bad review because this was more than just delays, it was poor communication and an inability to get a hold of them.
My vehicle was picked up late Tuesday after an incident that damaged the undercarriage. Crash depot told me it should take 48 hours for an estimate. It took 5 days not counting the weekend. I initially called before my vehicle was scheduled to be towed to see if they could get an estimate in a timely manner and they assured me they could despite all others places being busy.
After 48 hours I called again and they said they would for sure have it the next day (Friday) that came and went. I called back Monday very upset to find the estimate still wasn’t done.
I also had my insurance company called twice and they stated all they could get was voice mail.
I’m very upset at the customer service. If you are backed up just level with the customer so they can either make other accommodations or mentally prepaid for a wait time. That’s all I’m asking.

I was very pleased with the progress & work done on our Honda CR-V at Crash Depot. All the employees were very professional with great attitudes. I was kept updated on the work being done. Very helpful with the insurance process & getting a rental car. Our vehicle was done prior to the date first written down. When I got our CR-V back it had been cleaned inside & out! Looked awesome. I would recommend you to all people looking for a great body shop. Thanks again. Russ.

The staff repair my vehicle like new.
I recommend this shop for the best repair after a crashed.

Went in for inspection, clean place work is scheduled.ill update review once finished with my car!

Excellent job kept me well informed about the repair while the car was in the shop. Would recommend them to anybody who’s looking for a body repair.