CUBAMAX TRAVEL, Miami FL

I really wouldn't give it a star, but to write I have to give it something, it's the first time I've gone to this office, I just asked something and the employees were super unpleasant, moody and the response was in the form of abuse. I don't recommend this office at all, I went to 40 and 67 SW and the wonderful girls immediately helped me, very friendly and at all times trying to help and give me solutions there I recommend 100 percent Excellent service!

If I could I wouldn't give them even half a star.
This office is possibly the worst of all in Miami.

The staff that works there makes you feel like you are a prisoner in a police station in Cuba, after having been arrested for shouting down communism.
The employees look like rabid hyenas, eager to jump down your neck to tear off every strip of skin.

The reviews about this place are horrible and it seems that no one cares, because they do nothing to improve the bad service and the horrible attention they give to the public!

I sent a package with them since August 1st and still today, August 31st, my family has not received anything, they say they have problems with transportation. You can't trust them without some liars. Let them not sell their lies. Be careful, don't be fooled

The worst customer service I have ever seen, a shame that it is a service that works with family pain, one comes to try to alleviate the shortcomings of our family and they treat you badly, it is something that must change.

I want to highlight my dissatisfaction with this agency. From the beginning, my purchase was a torment, the post-sale was worse, they had no idea of ​​the delivery date, I tried to follow up and they only told me that I had to wait. Then they delivered my product 3 months after my purchase (Camagüey province) without previously contacting my relatives, they arrived on a Saturday at 10 PM without prior notice, the product they delivered (an electric bicycle) came with some keys that they did not belong to him. Then came the odyssey of changing the bike, I must say that in this part they were a little quicker in their response, but it was still a tiring process because I had to insist on asking for information so that they would give it to me. THE ONLY THING REMARKABLE ABOUT THIS WHOLE PROCESS AND WHICH I WANT TO EVALUATE WITH A 5 STARS, IS THE ATTENTION, TREATMENT, CORDIALITY, KNOWLEDGE OF HIS WORK, OF YOSIEL, THE PERSON IN CHARGE OF ASSEMBLY IN HAVANA AND DELIVERY IN THE WESTERN ZONE. THANKS TO HIM FOR ALL HIS HELP AND KINDNESS. I urge CUBAMAX to review their customer service policies, as well as the treatment of your staff, they should make more contracts like the ones they have in Havana (Yosiel)

Excellent place and they are very professional, the lady who attended me helped me and gave me all the necessary information, congratulations!

Although they seem friendly, the employees lose patience very quickly. Here it does not work that "the client is always right", or at least, the right to express what he thinks. It seems that they are doing us a favor and not the other way around as it really is. Very unhappy with the service.

The women that work there treat you horribly. That bad attitude isn’t gonna get them anywhere. It’s only going to push clients away.

They don't deserve one star, they are unprofessional, I went to ask them a question because they don't even answer the phone and they tell me that they don't answer the phone, that's why I went in person to ask about the delivery of packages and they told me "the info is there on the wall" without pay attention to you, if they are hostinated then don't work, they are unprofessional, if you were an influencer at the moment they attend to you but since there is someone there, they don't even look at you

It really closes 20 minutes before 6.00.don't waste your time like me. I thought I was on time.

Very bad service, the package takes a long time and apart from that they do not guarantee that 100% of the products sent reach their recipient in full, I sent a package and it took almost 3 months and it arrived missing things and when I went to claim CUBAMAX They told me that they did not take care of the package when it arrived in Cuba so choose another agency because it is not reliable

Yelky Infante attended me. Unbearable, he mistreats the client and thinks he knows everything. Nothing can be said because everything rebuts it backwards. Very bad character.

Cdo otaola grab the mayor of miami dade will put an end to all those lying agencies if aly sanchez will attend to her wonderfully only for marketing and to promote something that is useless

Very good service here but very bad there, the delivery was delayed and also they arrived without calling and the person interested in their work and simply to deliver the package to a neighbor who does not know if the person is authorized. It is a pity the lack of seriousness of the employees on that side.

I have been a good client for almost a year now, sending packages with CubaMax but lately it has been leaving a lot to be desired with the delivery time. Says. Q 30 to 45 days and it does not arrive in that time and you call to ask, they treat you in a bad way as if they were doing you a favor, perhaps it is not their job, and they do not even offer an apology. I think they should improve customer service. That's a business.