CubeSmart Self Storage, Margate FL

Major roach issue! Everytime I went to my storage unit I would always see at least one or two roaches roaming the hallway. The day I moved my stuff out there were 5 dead roaches in the hallway and one that was still alive. All of my belongings had roach droppings on it. I complained to the office and all the manager could tell me was that they couldn’t do anything about it if there was no damage to my property and her only excuse was “oh maybe the other units are storing food. ” And they also raised my rent by $15 with no notice. Do not rent a unit here. Disgusting place.

My Storage was not maintained properly thereby causing rodents and insects to get in. I reported the matter but nothing was done about it.

Great experience renting, Naurel is great, she took good care of me and was super nice, quick smooth process to, thanks!

Employees are great and quick to assist and help, very friendly and easy to talk to and know how to stay calm under pressure. But the bathrooms need to be taken care of.

The units are in very good condition, but the problem is that every year it goes up and up, they should give old customers a discount. I had the unit for about 5 years and instead of lowering the price every year it went up more, they have to think about how to improve that thanks

I just wanted to share my experience, I got great customer service with the workers at this location. They keep the property nice and clean, If I have any issues they resolve it right away. Overall wonderful customer service. Thanks ladies

The staff is very helpful and friendly. They offer convenient 24 hour access and the facility is clean.

Thank you Cindy for helping my family and I find a good unit, I appreciate your patience and excellent service it made this stressful move a lot easier. Give her a raise

Rented with Naurel today and she was great, love her vibes and her welcome, she took good care of me, Cindy nice too always smiling, I felt very warm meeting them. Everyone needs to come rent storage with them in margate.

Pairee was awesome! She was very patient, professional, and extremely pleasant.great to do business with her!

I have had a unit with this location for about a year or more give or take. Upon initial move in I was offered a promotion of “First Month Free” or 25% Off the Monthly Rent. Considering I knew that I wasn’t a short term renter I chose the 25% OFF monthly rent. Ever since I have moved into the unit which was drive up access and the biggest size they offered I had issues with the sliding bay door, it would get stuck and I would be unable to close the door in order to secure my possessions and this was just the beginning. I brought it to the attention of what I believed to either be maintenance or management several times only for them to brush it off. Never once did I ever make a big deal I just dealt with it then fast forward to the most recent issue which is the ultimate reason for this review but I went to my unit soon after the new year and found that “Rats or Mice” had completely ransacked I would say around 65% of the merchandise that I had stored at this location. My initial reaction was to chalk it up to the game and continue on with business as usual. It wasn’t until i was completely blindsided with an email stating that an amount of $467.00 was due for my monthly bill in which I had been paying $367.00 a majority of my lease. Be Mindful the $467.00 was the 2nd raise on rent since move in and AFTER THE 25% PROMOTIONAL DISCOUNT WHICH I WAS TOLD EXTENDED OUT UNTIL I LEFT! So if you do the math I went from paying $367/Month after the 25% Discount equivalent to $458.75 to a whopping $467 after discount of what is supposed to be 25% so $583.75 a month is what they raised the rent too blindsiding me a $125 increase immediately after their lack of abiding by a contract that states that they will periodically take appropriate measures to combat pest. Which in my opinion at almost $600 a month they should be able to afford hiring a maintenance staff that could have eliminated my issues all together. Instead cube smart could care less about the thousands of dollars that I had to eat due to their negligence along with several other words I could use to describe their poor quality of business in every aspect. After having a perfect payment history for the length that I have with them you think they would have reached out when the monthly bill wasn’t paid to maybe ask me if everything was okay? Instead I’ve gotten constant daily phone calls along with emails to “Remind” me that I now owe $900 and some change. No longer will I be writing off not only my experiences I have had with this specific location nor the monetary losses that I’ve endured. Thanks to your customer relations and retention.

The manager and staff at the store are great, and the service there is exceptional. I love that facility, I always stop in to check around and always find the facility clean, office smelling good and lots of smiles. That facile is the place to go rent, you will never have an issue there.

We went to Cubesmart Self Storage not expecting too much, but from the moment the woman who must manage the place, or at least should, we felt welcome and secure. The storage there is PERFECT! They have both air conditioned and outside units. We were looking for a place to store some furniture that had to be kept cool but also one that would fit our 12.5' Kayaks. It was a perfect fit with room to spare. The ceilings in the unit we rented on the spot (after bringing over a kayak to make sure it fit, they are 15'! The A/C is cooler than I keep at home and it is tucked away where no one will bother you at all. Safe neighborhood.

Staff is friendly, very accommodating and the two ladies are superb with the service they provide

New to this storage stuff and not sure what I was going to expect, although I am just looking around for right now I must say thank you so much Gigi you made it very less scary. I like to prepare in advance so going to look at the location before anything was best. Gigi was super sweet, informative, best customer service I had in awhile and answered all the questions that was making it all scary for me, once I figure out when next month I will be stopping by again to finalize my reservation with her only.
Thank you Gigi

Office people are very friendly Easy access to the unit Clean All and all great experience

Don't trust these people. I bought one storage by auction.the seal has been changed.many things were stolen.