CubeSmart Self Storage, Fort Myers FL

I’ve only dealt with the desk clerk Krystal and she is awesome! I was able to book online very easily, text and speak with Krystal, as well as pay with Krystal. I will start to inhabit the location soon. I look forward to making these 3mos work. So far so good!

The women there are amazing. My problem is I have a unit on the 2nd floor and your elevators are broken and have been broken. This has delayed my move, cost me a fortune in hotel stays, I’m going to have to pay movers to get my stuff to the truck from the 2nd floor since no elevators. This has completely ruined all my plans for my move and cost me literally thousands already and I can’t even say how many more thousands it’s still going to cost because my stuff is stuck upstairs and I can’t physically move it down myself and my husband who moved it there has separated from me. And not to mention I wasn’t done moving my stuff there so I had to get a tiny unit on the first floor and cram the rest of my stuff in that. This is completely unfair to your guests and even more so to your employees. Once this is all said and done I am going to make sure everyone knows how headquarters handles this and I won’t stop sharing until I am reimbursed for all the troubles you have caused financially. Unfortunately you can’t replace the memories that I’ve missed by not moving when I should have. I would like someone im corporate to contact me about this issue.

Crystal was excelente when we check in the office, She knows very well everything related to Cube Smart facilities and the procedures about the rent a storage and beyond! She was very attentive and helped us a lot! 'Thank you again Crystal! ’

Reserving a space was easy as pie. Ann did my reservation intake and thoroughly covered my options. I was shown 2 units to choose from in the size I wanted. We set a move in date. I met Krystal to finish my contract the day before move in and was able to apply the 10% discount I had received by email from CubeSmart, giving me even more savings. The app they have was super easy to use to gain entry at the gate instead of getting out of the car to tap in the code like at my last storage place. This particular storage address had been hit by Hurricane Ian and is still working their butts off getting every thing functional again, but place has a new roof which is a great perk. Building was clean and staff was friendly.

Wow staff must definitely have changed. The human form of breathing dragon was unleashed within minutes of my arrival. Apparently assisting clients find the proper space for their valuable junk is not in their job description. I do not nor would I ever reccomend anyone I care about to experience such lack of professionalism in customer service. I was mortified by the person at desk

Friendly staff, easy access, great prices, good location! "
"Great customer service, Krystal was very helpful both times I visit the place.

Very friendly and great to work with. The storage unit was nice and clean and all of the employees were very helpful.

Ann was wonderful and guided me through the whole process, including a first look at the unit and how to operate the freight elevator. Monthly rate is very reasonable and no hidden fees

The manager there that day was very helpful in getting my the right size unit…. She was very nice and patient….

Stored my truck here, looked nice and updated after the hurricane Ian. Staff is very friendly and professional.

This is the second time I’ve visited a cubesmart (2 different locations) and I thought that the customer service was a one off thing. However I quickly learned that the employees really do just have a knack for customer service. Ann was EXTREMELY helpful and friendly. She was diligent in answering all of our questions and was really informative about the storage units. I would gladly Recommend this unit to all friends and family.

Great experience. Ann is a master at her job and deserves some respect and attention. She made the entire process easy and reliable. Their facility is secure and clean as well. If you need a storage unit or vehicle storage, this is the place to use. Affordable, clean, secure.

Absolute clowns, they jacked up my rents constantly and ripped me off with fake insurance for years then when hurricane peeled the roof and exposed my stuff to the weather they locked out my access for 2 months until everything was moldy beyond repair then their scam insurance won't pay the paltry coverage you're supposed to get after being forced to buy the useless policy. They should just be honest and raise the rents another $132 a year rather than selling you fake insurance that only collects premiums and won't pay damages when you have a loss.