CubeSmart Self Storage, Jacksonville FL

I loved the security CubeSmart have with having an inside storage. The manager there is great and very helpful.

Stored my things for 5 months. When we went to get our stuff, it was all covered in mountains of mouse droppings. Many things damaged or stained. When I told the front desk person their response was “yeah, I know. There have been mice in here for months”.

I rented a smaller unit for my personal and business items. Been renting for months no issues. I had one issue and when I brought to their attention, I spoke with Jami, she was able to help fix my issue. She was absolutely amazing! Jami is da bomb!

Putting some furniture in storage I checked several storage facilities but once I went to cube my search ended. I was impressed with the security and Jami the manager was personable, polite, and professional.
I feel that my belongings are secure and the climate controlled environment will also keep them safe from mold and mildew. Highly recommend
Cube smart

I parked my enclosed trailer in their secured area and people continued to break in and steal entire vehicles and valuables out of trailers in there. Cubesmart doesn’t take any responsibility for it, you basically pay for a parking spot that will get your trailers/rvs vandalized. I had to quit parking there. If you have valuable trailers with valuable belongings don’t use this place unless you don’t mind getting vandalized. I think they offered insurance but it was too much for what they offered.

The unit was spacious and clean. Easy access, well lit and great security. Staff was friendly and helpful.

Disappointed in the fact that America cannot call a spade a spade; what is wrong with listing the actual price of things! Lured in by 86$ and I pay 106$ for an indoor climate controlled rat toilet. I had an outdoor unit for 2 years before moving here that didn’t gather a collection of rat feces. Other than that I haven’t had any other issues. Just want folks to know what’s up.

Chose the facilty because it was convenient, clean, climate controlled. We rented for almost 1.5 years in between residences. Visited several times to edit and add contents but when we went to retrive or bonging it was clear they had a serious rodent problem which they had not advised us about. We discovered a ton of mouse droppings and evidence
of their activity as from the debris. Staff were aware and stated pest control was treating 3 days per week but its clearly not enough! No offers of refund ehen brought to their attention and did not seem to concerned. But you should be! Mice are everywhere apparently! Very disgusted!

The girl at the reception desk was very helpful, explaining all the details. When we went back yesterday she showed in to our locker plus showed us where the closes entrance was. This was. Great experience. I recommend them highly!

The staff, Rachel and the main Lady, are always so friendly, warm and inviting, and never hesitate to chime in on a small conversation about just anything that might be going on with their customers.

I liked that I was able to pay for the year ahead so that the prices did not jump every few months.

Very easy process! I've used several units in the past with other companies. This by far has been the smoothest rental and friendly team! Rachel and Jami were helpful!

Climate controlled units are not really Climate controlled. The temperature swings back and forth 30 degrees or more depending on the weather. The humidity is totally uncontrolled. This is not a suitable place to keep musical instruments. The price kept going up the longer I had the unit. New customers were paying less than me for the same size unit. There were rats in the building and the hours are inconvenient. There is no staff at the building most of the time so you can get electronically locked out between trips to the unit and the vehicle you are using to move. I would NOT recommend cubesmart to a friend.

Very easy setup and and cancellation process. The employee on site was very pleasant and assisted with all my needs