Culver's / Culver’s, Fort Myers FL

Messed up my order but the staff are so freaking nice. Lots of young folk, [under 18]. They fixed my order and it was delish

Having a meal well done, hot, with everything that you like and a smile with priceless. Culver's is just a nice place to get a sandwich and relax.

We were looking for a late night treat and we ended up at Culvers. The ice cream was really good and the service was great! We will definitely be going back!

The food is what it is but the staff is garbage. I've had a few decent experiences here but the others have been dealing with young, ungrateful, entitled, high-school aged kids.

I've sent a message to corporate (both good and bad) in the past and never received a response.

They were busy when we came in at 10: 40 pm. Rosalyn was helpful as she took our order and said we could take our time, even though it was only about fifteen minutes before closing. The food was good and we appreciated the great customer service. Thank you, Rosalyn and Crew!

Arrived at store at 10pm with my son. Ordered a small concrete mixer. The young lady at the register gave us our number and we waited in front of fish tank. We watched employees eating. The young lady in the drive thru yelled “we are closed” when a car pulled into the drive thru. We waited 10 minutes in front of the counter. I eventually walked over to the wall that separated drive thru area from the register area where we were standing, looked over and asked the young lady who rang me up if my sons mixer was ready. I did have to wait a few seconds for her to put her phone down. Then she walked over to the stainless steel counter and lifted a door grabbed his cup and handed it to me and said nothing. I asked her why when it was done she did not hand it to us since we were standing there the whole time. She said “it was in the well” and walked away. The mixer had sat long enough that it was 2/3rds melted. Trying to get a refund was not an option as It was clear there was no adult supervising the young people working.

Came here with my daughter for a quick bite to eat, waited for the food for a few minutes it was great. Place was clean and the bathroom too

We have eaten at this culvers a few times a month and it was great.

This time was the exception. I ordered a double bacon deluxe with no onions. When I got the burger it had lot of onions to pull out.

Wife and I than ordered dessert. Two hot fudge sundaes. One vanilla and one with flavor of the day. Did not receive a receipt.

Wife's Sunday had hot fudge mine was a scoop in a cup. When I brought it back the told me they would have to charge extra.

Horrible service! We went there at 7: 05 pm on Saturday, 6/18/22 & ordered a pork tenderloin value basket. Finally was served it 7: 40-7: 45. The lady that appeared to be the manager was rude & nasty when we went to the counter for the 2nd/3rd time to unguided where our food was. They need some adult supervision. Other than the lady that may or may not have been a manager, everyone appeared to be 15-16 years old. There is no excuse for an order to take that long. Even good restaurants don’t take that long.

Drive thru experience is awful. Just like other fastfood places they have a person standing outside to stop you and take your order.before you get to the menu. They expect you to know what you want, get impatient when you ask questions because you can't see the menu AND are losing out on potential add ons because customers can't see the menu, so I really wanted a dessert but didnt order, cause I never got a chance to look at the menu and felt rushed to complete my order. Having this person outside doesn't make order processing faster, as we had to pull around got a drink from the window and ended up parked behind 2 other cars waiting on thier orders. Horrible business practice and its probably costing you money in potential sales as well as frustrated customers going elsewhere.

Food is always good but this business practice is frustrating and I will probably not be back.

Very nice friendly team & clean operation.

Burgers and fries were hot and fresh.

My 3 piece Fish basket with fries and onion rings had good size portions.
While you could tell the fish portions are a quality product, this time looks that for what ever the reason the fish was defrosted before cooking and the final product came out with a brownish breading, with plenty cooking oil entrapment between the breading and fish.not good at all.
This is not usual, I had never been serve like this before.

Kitchen team should be trained to spot this finish product irregularities, so it does not reach the customer.

Same issue with the onion rings.they were stuck together and brownish color, same indication of product handling temperature abuse issues.

Will I keep coming back? Of course yes, this location is really pretty good, and must probably I would not experience this again.

May my review catch the eye of the GM at this location and improvement can be made.

Food is always amazing, Service is always amazing, and the spicy chicken sandwich is one of my favorites. I've never had a bad experience at any Culver's. I enjoy watching the fish in the fish tank every time I eat inside so I look forward to dinning in.

When was the first time we visited a Culver's and it was exactly like the commercial says absolutely wonderful hamburgers I don't think it'll be patronizing many other burger places besides Culver's outstanding quality product well worth the money

Quality of sandwich was awful. I paid for a double and only received a single patty; and that was burnt and smashed so thin. Mushrooms and onions were almost non existent and those were burnt as well. No real manager anywhere to be found. No wonder the place has gone downhill!

We went through the drive-through and got two mini mixers. The lady offered us a pup cup for our little dog. Culvers is great!

I love the Culvers franchise and everything about it, but this place has always been disappointing. I’m not even that mad about the long wait times for food in the drive through. But I always find my food either made wrong or stale and underwhelming every time I go. It is always something different when I go there.

Kudos to an outstanding manager and team members for making our experience awesome. Great service despite our showing up at nearly closing time, thanks so much!

Paid for cheese curds got fries. Asked for ketchup.noo ketchup. Just a hard 10 minute wait. They should ask you if you have everything you need when they bring things to your car smh

Would've given 5 stars as usual but this visit loses a star. Ordered the double sourdough melt and all the toppings were to one side and only one pattie on the other side. They refused to replace or fix it.

Everything was good except stop frying the fish and the chicken in the same fryers. The chicken tastes like fish. Come on now. Use one fryer for chicken and one for fish. I'm sure that's how managers want it but it seems like workers will do whatever they want if they are not constantly on them about something so small like this which is common sense.