Custom Pool & Spa Mechanics, Stuart FL

Your mechanic ryan mullen is very unprofessional and rude.will not be a returning customer.

Unbelievable experience!
We are so grateful for the wonderful service and compassion form Custom pool and spa mechanic. A pool company left town with our deposited and Larry from Custom pool and spa mechanic, came to the rescue. Larry came out, explained where we were with the build and asked for a few days to get an estimate. We agreed to the estimate and three and half months later we are swimming. Larry and his crew were always polite and courteous. Kept us well informed, and answered all question we had. They were very honest and came thru on all their promises. His office staff was patient as we went thru the process of a new pool company and having to decide on new tile, coating, pavers, and equipment. This company will always get our business as long as they are in business. God places people in your life for a reason, he placed Larry and his crew in ours and they did God's work!
Thank you Larry and your wonderful employees. May God bless you all. Keep up the excellent work.

Custom Pool and Spa installed a new pool heater and the process was flawless. Highly recommend them.

10/10 Very friendly and amazing customer service. I highly recommend this company for your own personal pool oasis

Absolute WORST customer service. They give verbal quotes and then send invoices with price discrepancies. They repair things that don't need repaired and neglect things that need attention. Pool techs are incompetent and are unable to perform basic maintenance. Save your pool, and yourself the headache, use anyone but custom pool and spa.

I have had chronic trouble with my Pentair chlorinator. In the last three years I have had three replacements. I was out of warranty when this last one went down. I called Pentair directly and they saw the record of bad chlorinators. They gave me a new one and Custom Pool & Spa installed it within 24 hours of my call to the corporate office.
Thanks for the prompt response and efficient installation.

Just had a terrific experience with Travis at Custom Pool. I needed a new pool heater and called him for a quote. He gave me a quote over the phone and then called me back the following morning to follow up. I was going to use him anyway, but the follow up secured the job. He had the pool heater installed within 8 days of me placing the order. Him and another technician couldn't have been more professional when he came to the house. Even texted me on his way over for the ETA. By far the best experience I have ever had with a pool company. Highly recommend Travis.

After numerous attempts to find and repair a leak in a attached hot tub (small), they billed $500. We told them we were not going to pay until it was fixed, they sent us to collections! Very unprofessional!

Custom Pool staff treated us like family from beginning to end even on the weekends, they assisted us on every time we needed them. Even the owner came by our home during the construction phase. Very friendly and professional staff. Thank you Custom Pool and Spa Mechanics. Awesome work!

We had Larry and the crews do a complete reno of our pool: remove and replace the deck pavers and coping, remove and replace the waterline tiles, resurface the pool with a bluer color, remove and replace all pool fixtures, remove and replace all mechanicals including a new electric heat pump heater and salt water chlorine system, remove the in-pool light with an LED fixture, and coordinate the associated screen enclosure lift, footer repair, and reattachment. Despite the pool-business-wide material shortages and delays, they stayed the course and produced a top-quality product.
Well done during tough times.

The discrimination of this place is impeccable. Firing an employee because their spouse had a criminal offense 20 years ago, and over exaggerating the offense on top of it all. Highly unprofessional. This left a bad taste in the mouth of many people.

Summer 2020: Had pool, spa, and cool deck refinished. Pool guys were fair. When spillway sill was installed, we noticed the guy turned the spillway on immediately. Hmmm, that seemed illogical. Deck sub-contractor made a mess, including poking holes in new screens when rolling deck paint, During initial pressure washing, newly painted doors and patio ceiling were damaged from spraying old deck paint and not cleaning paint specks off. When done with initial job, pool system had issues for which we were charged dearly - this valve, this other valve, and on and on; nickel and dime, then in the hundreds! The pool was not cleaned after the refinishing thereby damaging the pool filter - another expense. Recently (within less than one year) the spa was leaking into the pool. The owner's wife argued they would have to conduct a pressure test to check for leaks under slab and that would be over $300 and two to three weeks before anyone could come out. I could hardly get a word in to explain that part of the refinishing job was to address leaks which we knew we had and were addressed. That afternoon, I was startled when I saw a guy on my spa; he came out without calling, let himself in and put putty around the sill for the spillway. Within a week, the entire sill came off! There have been so many issues with this company and their workmanship, disgusting customer service, it's difficult to list them all. The owners are extremely RUDE, arrogant, and deceitful! After being told that the owner had the "work order" and would be contacting me about the cracking and peeling of resurfacing material and paint on a deck seam, he never called. On one of my subsequent calls, I was told he would be out that very afternoon; crickets. I waited a few days, called again and was told he would call late the following week; crickets. On my 5th call, I was asked AGAIN what the issue was (don't they have a record of anything?), I demanded that the owner call me that day. He did and screaming told me he and his wife were out sick. When I mentioned that it would be nice if a customer were advised that he was out of the office, he literally cussed me out (he assumed I wanted to know he was sick instead of just out of the office). He hung up after yelling "I'll get to you when I get to you! " Crickets. One star is one too many, however, the field is required.
UPDATE: This owner of this company is totally unscrupulous!
(A) NO upgrades were ever requested; NONE were ever even offered!
(B) The so-called specs were never cleaned.
(C) The sloppy texturizing and ensuing and continuing major flaking of the material has never been addressed.
(D) The employee who came out to "fix" the spillway, did NOT call me and never left a message. I would not have wanted to wait, however a call to let me know he was on his way would have been polite. Instead he came into our community with a code, no announcement, and into my screened enclosure without my knowledge. The spillway sill completed fell into the pool a week afterwards and was properly repaired by ANOTHER COMPANY.
(E) NO CREDIT was ever offered or given.
(F) The reason we retained the pool service through March 2021 was to ensure that another company was not blamed for any of the sloppy work Custom Pool and Spa Mechanics did.
(G) In good faith - now in retrospect, too trusting - I paid the balance of job BEFORE the pool deck mess was corrected. Shame on me; after that I was in the owners' rearview mirror!
Lastly, when after two weeks of calling and being told the owner would call me on this date or that date, I insisted he call me on the day of my fifth call. When he called, he stated he and his wife were out sick. I asked why I wasn't simply told he was out for an unknown period of time, he stated that it was "none of your G*d Damned business"!

Service is incredible. So responsive and with quality. Shane is a rock star as their entire staff! Cal me for a reference anytime.

We had our spa redone and really was impressed by the attentiveness and professionalism that this company treated us with. A couple of months later we had these folks redo the pool. The same results were had. Even when we ran into a small problem, this team came to bat and hit a home run. We would recommend this company to anybody that was thinking of having their pool updated. Thank you guys so very much, Chuck and Sharon Smith - Palm City

Our pool was in desperate need of a face lift. I did my due diligence calling various companies on the Treasure Coast. One of which actually came out, gave me a quote and never contacted me again. How grateful I am that company dropped the ball because that is when I found Larry and his wonderful team! Working with Custom Pools was an amazing experience. From the minute I engaged them with the project they were responsive, informative and professional. They truly listen to your needs. The owner Larry is hands on and his crew is professional, courteous and congentious of how they leave your property clean after every step that is taken during the project. Custom Pools gave me exactly what I was looking for, was true to their promises and even came in under budget!

I highly recommend Custom Pools and Spa and would not hesitate to use them again for future projects. Look no further! You found the right company.

Highly efficient, clean and knowledgeable. Took our very old pool and spa and turned them into a bright, shiny new place to relax and enjoy. Whole process took only about 5 days and that included removing old bull nose deck and tile and complete re-plaster. Highly recommend these guys!

Wow! We just had Custom Pool and Spa Mechanics totally rebuild our outdoor space and the only word we can find to describe the results is…spectacular! Larry, Brenda, Rochelle and the entire team at CPSM was friendly, informative and just fun to work with. CPSM rebuilt our pool, eliminating ugly and outdated coping around the perimeter…coping that others were afraid to tackle. From there, they tore out and replaced all the outdated tile around the perimeter and on the steps. They built a new swim-out to replace the ugly and outdated ladder, replaced the lighting and finally re-plastered the entire pool. But they didn’t stop there. They installed beautiful travertine pavers in our lanai, in the pool area, on the outdoor patio and sidewalk to our garage. The quality of product that Larry helped us select and installed was something we hadn’t expected. We compare the detailed travertine coping work around the pool to a jeweler cutting fine diamonds and placing them in an exquisite setting. The work is truly incredible. Once the travertine was installed, his technicians moved to our mechanicals. They installed a new filter system, replumbing the existing mess of pipes so they were almost invisible. Then, they installed a new pool heater. The backlog on the unit we wanted was in the thousands. Larry’s team showed up this morning to install the unit and we didn’t even know that it had been delivered! And talk about the personal touch – Larry came to our house every day to ensure everything was to our liking. This was an extensive renovation to us, and we trusted Larry completely. His attention to detail did not disappoint. His suggestions proved to be gems and we would not have done a thing differently. Lastly, we were pleasantly surprised at how reasonable the pricing was. As you can tell, we couldn’t be happier with how our project turned out. We will always use Custom Pool and Spa Mechanics.

We had custom Pool & Spas update our very old swimming pool and also add an in-ground hot tub as well. The process was so seamless from start to finish. They arrived when they said they would and always cleaned up after themselves. The owner, Larry was on top of his entire crew, coming out daily to check on the progress. We've had multiple home renovations done and none of them were as pleasant dealing with as Larry and his employees. The time and energy spent making sure our hot tub jets were just the right height for my very tall husband was greatly appreciated! Thanks Larry for all you did for us. Also a huge thanks to Brenda who was very patient with me during the process of choosing pool tiles and the correct pavers for our patio. You are a saint!
We have been in our amazing, beautiful Spa every day since it was completed! Best money ever spent and I truly mean that. Our backyard is like a resort now.the only problem I'll have is getting my family to leave and take vacations:).