Customwear USA, Jacksonville FL

Still waiting on an order placed July 21st. Our football season will be over and I have been unable to show my “team pride” with the shirt and hat I ordered. We were told various versions of why we still don’t have it but the point is it’s been 8 + weeks!

Not one to leave a negative review and love to support small family owned businesses, however my experience with Customwear USA has been terrible. I was excited to do business with them as I have seen the great reviews online and have heard by word of mouth how good they were.

After reaching out to them via email, Instagram, and Facebook, it took 4 days for a response. I explained that I needed a small order of jerseys for my teams tournament on July 31st. I asked to have them done by the 28th just to be safe. They said it would be no problem so I paid up front.

I expected a proof or rough draft of what the shirts would look like but hadn't received one so I emailed to check on the progress after a couple weeks and got a reply back saying "we are working on them. " Then on the 27th (the day before they were supposed to be completed) i get an email with a proof stating "we are running a little late in production. You will get these on Monday. "

I explained again that I needed them for a tournament that Saturday and couldn't wait until Monday. I even offered to meet up Saturday morning if need be to ensure my order was done in time but the only response I got was "yessir" and the communication ceased after that.

There are plenty of screen printing options out there. Please don't make the mistake of using this company. The customer service is some of the most unprofessional I've experienced. I know it was a small order amongst some of their bigger orders, but they have already been paid and here it is the day of the tournament and I have no jerseys.

I’ve worked with JR at Customwear USA for over 10 years now and I’ve never been let down or disappointed since the beginning. They always make sure our orders are fulfilled in a timely fashion and the quality has always been top notch. I would highly recommend Customwear USA to anyone who may be looking for a provider.

Have used Customwear USA multiple times for multiple different projects and will continue to do so in the future. Excellent customer service, easy to deal with, and put out a quality product every time.

Best experience ever! My order was handled quickly and with care! I couldn’t be happier with this company!
Thank you so much for our uniforms!

I was very happy with Customwear. Customer service was of the highest priority, they listened to what I wanted and delivered as promised. I would recommend them, and I will use them again.

Customwear USA has been providing jerseys and spiritwear for a few seasons. The quality is great, customer service is amazing. Thumbs up to Customwear USA! Thanks JR for handling all of our uniform needs!

I have a small business and have coached youth football for years. Over the last half dozen years I have trusted JR with my apparel needs in both of these areas. He never fails to provide great customer service and a quality job. I'd encourage anyone reading these reviews to give him your apparel business and you'll love the results.

Worked with Customwear USA to supply my sons basketball team with shirts for his team and for the fans. Absolutely a great experience from start to finish. Would highly recommend.

I’ve done business with these guys more than a few times. Excellent service and product every time! I have no complaints and I definitely will be doing business with Customwear in the future.

My business partner and I couldn’t be more happy with the service we received. When we started our business, Customwear USA was there to help us with shirts to get started. Extremely fast turn around and great looking products.

I have placed numerous orders for our company polo shirts and even a few personal orders for some T-shirts, and it’s been top quality products & excellent customer service every single time. I’d highly recommend to everyone and I’ll definitely order again! A+

The customer service was great. Was able to answer any question I had and got me my shirts right on time

Had a Great experience, Staff is very knowledgeable, The variety is amazing, and my product was high quality.