Cutter Power Equipment, Tampa FL

One of the worst experiences I have had. Please save yourself the headache and find somewhere else to do business. The parts guys, if not successful in ordering parts, were polite. The Owner/Manager Bill on the other hand was a perfect combination of rude and incompetent. I feel bad the parts guys have to be trained by and work under him.

Tried to order parts for my Yanmar tractor. Originally placed the order for the parts on June 26th. Cutter didn't put the order in to Yanmar until July 4th (after the run around the boys at the counter, who were polite, admitted they didn't know how to use the parts ordering system which caused the delay - not a good excuse but explains some things). After SEVERAL calls to both Yanmar and Cutter during this nearly three week delay Yanmar said the parts arrived at Cutter Monday the 9th. Cutter was convinced the parts weren't there. We eventually made the hour drive to talk to somebody in person. When we got there one of the boys did go look for our parts - and found them - surprise! Obviously nobody bothered to look.
The worst part - tried to speak to the manager/owner (Bill) after about our experience hoping maybe the person in charge of the business would care enough about his customers to make changes for future orders. Apparently Yanmar had expressed frustration towards him. When we asked if he knew about the situation he immediately got fired up, said we put him in a bad position with Yanmar and he didn't want to spend one minute of his time talking about it. He then walked into his office and closed the door. What a way to do business. Unfortunately I believe Bill is the owner. If he was the manager and he treated customers that way he would be fired in no time. That's how businesses fail.

Below average customer service. Overall lack of equipment knowledge amongst sales team. Slow turn around on parts orders and repairs. Maybe alright shop to buy a new mower off the floor but good luck getting help after that. Don't spend $15k over several months hoping your next experience there will be better. Skip the headache and go to Grass pro shop nearby.

I don't write reviews normally, but for this company, I'll make the exception, others should be warned. My son-in-law brought a used Dixie Chopper, $6500 +, he has nothing but problems with it. The machine was never gone through before it was sold. We returned it after the first three attempts to mow the field, each time it died, turns out, bad alternator - 5 WEEKS for them to repair! Now this pass weekend, clogged fuel filter. These problems should have been dealt with before the machine was sold. Zack dealt with Bill, and got no help from this guy. Don't walk away - RUN. If you're a "one and done" customer, this place doesn't care how they treat you, I'm sure they don't treat their commercial accounts this way. Bill never even offered an apology for all the troubles we have had.
I wouldn't buy a boat anchor from this place!

Great place for my Dixie Chopper parts, oil, filters and gas filters. Supper owners very pleased to finally find them.

Literally worst mower shop service I've ever incountered. They had me wait 6 days for a part to come in. When it came in it was the wrong part, so they did not call me to tell me it was the wrong part and they did not order the right one. So on the 7th day I called them and they say yes it got here yesterday. But it's not the right one, so we can order it and it'll be here tomorrow. Why in the world would they have me waiting 6 days for a part that is the wrong part and now they can get the right part the next day? Not only that their first impression to me they said they carry Scag mowers but do not carry Scag Parts? Never heard of that before. So I drive 45 minutes 7 days later. I'm there five minutes before they close and they meet me at the door. Don't even let me inside. And when I asked him if I can get some Hydro fluid as well they say can you do it tomorrow? Cuz we're trying to get out of here. You are a mower shop that a lot of other companies are depending on you. You should be open every minute that your sign says you will be open. They have very unprofessional workers and work ethics. I will never ever go to these people again

Bill is an Excellent Customer Oriented Business Owner. I’m extremely happy an proud to have met him an his Father an Bill’s sons (that says a lot that Bills family works with him). I Bought a Bad Boy MZ Magnum 54in 726cc zero turn mower. This is the first zero turn mower I’ve ever owned I’m extremely pleased with it’s performance and even more appreciative of the value of the machine for the price that I paid. Thanks Bill

Outstanding Service! Billy is the man! Thanks for taking care of me!

~ClutchLawnService

I had a very good experience with Cutter Power. I dealt with Bill the owner. After analyzing my specific needs Bill recommended a used machine that was very similar to the one I was trading in with a busted head. This was at a great savings over purchasing a new machine, so I was appreciative of this recommendation. They delivered the mower to my house. After mowing with it, I discovered it had a radiator leak and a bad pulley on the deck (these items would have been difficult for them to discover with a quick test, it wasn't until I had mowed for over an hour that these issues became apparent). Cutter Power came back out to pick up the machine, they fully repaired it, and redelivered it to my house. I was nervous after initially receiving a used mower with a radiator leak but Bill stood behind his sale and had it completely fixed to my satisfaction. Personally, I thank Cutter Power for the experience.

RUN FROM THIS PLACE AND SAFE YOUR MONEY AND SANITY. After my father purchased a Dixie Chopper that he was told was full “0” turn, finds out then it’s hydro. Nothing like he wanted. The owner “BILL” over several occasions has repeatedly lied to my father about fixing it and making it right. This has been going on over a year, after being told that it was finally fixed and silky smooth we went to pick it up. After testing it and seeing that it was exactly the same or worst, my father asked now what are we gonna do to make this right? The answer was from Bill that his life isn’t going to be consumed by worrying about this REALLY nice customer service. Along with abusive words from him and his son the counter boy on a 73 year old man. This place is not what anyone should have to deal with.

You would think that calling to buy a belt would be easy, oh no, the kid couldn't find the belt from a model number? Finally tells me to bring it in to match it.
Went on line and got it in 10 minutes.
All a business has to offer in service, you can buy anywhere.

Recently went inside and spoke with “Frankie the mechanic. ” He was phenomenal and offered great advice including his customer service skills. I will definitely be returning for Frankie and Billy. Frankie was able to get my 1976 Mower up and running in no time thanks to a little TLC. Really appreciate the assistance now I can get back to cutting the strip by my mailbox!

Mike is one of the best mechanic I could ever have! To do the work on my dixie chopper classic he had my mower fixed in less than three days and he had to wait two days for the part to come in Mike is truly the best and I wanted to thank you for everything. And Bill thanks so much for helping me save money on my part cost you and your company are the best. Thanks so much for being the best this is a true part company.

Run, don't walk from this place. The owner is a scammer. My commercial ZTR mower was stolen while it was being serviced here, and the owner refused to file an insurance claim - because he didn't want to pay his deductible. The police notified me of the theft - not the owner. Bill Antala didn't care that it was $1000s of dollars out of my pocket, as long as it wasn't out of his. That's the way he does business. Public reports show there have been other "break-ins" here. Dixie Chopper also didn't respond, so to avoid a hardship, find another dealer and another brand.