CVS, Port Charlotte FL

I just went to pick up my daughter's prescription, was in line and watched them help the customer ahead of me, and had the windows shut on me for them to go to lunch. I called the manager for help because I needed to get the script for my daughter urgently and will have no other way of picking it up once I leave. Needless to say we will never be using CVS again. Literally any other pharmacy is more pleasant and easy to work with.

Emma was so rude I was on the phone and before I can even reply to what she said she bings up the phone in my face……
She has horrible customer service……

This is the worst by far of any pharmacy I’ve ever dealt with. The pharmacist really needs to be let go. I’ve never seen anyone that deals with the sick so mean and rude. The attitude rolls right down to the rest of them. They continuously are making mistakes and screwing things up. We will be making a pharmacy change immediately. We’ve dealt with them long enough.

Rude seems like an understatement. I was told by my Dr and by cvs to call around to other cvs’s to see if any of them had my medication in stock. The pharmacist I got told me she couldn’t reveal that info, which is interesting since I’ve done it before with the same medication, and was told by cvs to do this. She said they legally couldn’t I work in a Dr office and I can 100% confirm that’s B. S.she obviously did want to put in any effort didn’t even ask for my info, I had to ask to see if she could find my perception she said she couldn’t, the very next cvs I call were able to find me and confirm they had the medication and were able to see I had a prescription. These people are beyond lazy.

I submitted a prescription to be filled at c v s for covid medicine. I called to follow up and was on hold for thirty five minutes. I called back again and was on hold again for thirty two minutes, never got through. Understaffed or apathetic, same result. I'll be looking for a new pharmacy.

I stood patiently in line the only line that was formed. The pickup registers all had signs saying next register. It was a good 15 minutes I waited in the mean time some customers came up and was standing over by the pick-up registers and the lady in front of me was done the lady walked over and was going to take care of the other customers and she could see that I was there for a while so I spoke up and said I was next and she rudely told me I was in the wrong line. After she saw me standing there the whole time. The customers she waited on had just walked up there. I'm not a person to write a review or complain about some person trying to do their job but this lady was blatenenly rude and was going to make me wait on two other customers that had only been there a minute. I sure hope that kind of actions are not the CVS way

There is no one but one cashier and they no longer care how long the line is and now they have one cashier doing drive up window and the inside so both have to wait for ever I am now looking for a new pharmacy to go too because they are not going to get any better it seems it’s been two months and gotten even worse

This CVS pharmacy is a complete disaster. The unprofessional staff shows zero commitment to their customers or their jobs closing the gate 8 minutes prior to close and neglecting to help me with my urgent prescription. Numerous reviewers have raised the same concerns, yet no improvements have been made. Urgent action is needed to address the consistently poor service and prevent further disruption to our medical care.

Go to #Walgreens @1800 Tamiami instead!
Megan the tech and Julie the pharmacist are phenomenal! Their professionalism, compassion, and commitment to customer satisfaction set a standard that many establishments could learn from!

The pharmacists and techs are incredibly rude. They provide zero assistance or ideas. The worst part is how they lie to you.
I had trouble picking up a medication and was told a bunch of lies. First i was told the medication is not available because of covid but i just recently moved from Wisconsin and i never had any issues keeping the medication in stock. There was some confusion with the dosage.my Dr.moved it from 4 tablets a day to 6 per day, but for some reason the pharmacists or tech didnt want to hear anything about it. Then another tech checking me out explained that they couldnt read the Dr's handwritting so they just defaulted it to the previous dosage? Yet, its funny because my Dr. Uses E-perscribe, so there is no "hand-writting". Then she told me that they have that happen a lot with my particular Dr? Now understand, i just moved cross country so my Dr. Is in madison, Wisconsin and i am filling the perscription at a CVS in Punta Gorda, Florida. Thats an absolute lie. Apart from the obvious, he primarily perscribes scheduled pain medications that cant be filled across state lines. They are completely unhelpful and are very rude. I JUST CANT TAKE THE LIES, especially obvious ones.treating me like an idiot. Ive been to several of the CVS stores in the area an they all seem to be the same.
Im not a fan of walgreens but at least they dont treat you like a stupid piece of trash, or strait up lie to you!

Bad customer service at pharmacy. They need to learn better customer service for elderly people.

It’s like trying to get ahold of a government. I was on the phone on hold for 30 minutes no one ever picked up called. There not that busy I’ve been in there lots of times. I didn’t call on the middle of the day was almost 6: 00pm. It is very sad what they do treat people like that, they just don’t care. Thank god I won’t need there help anymore.

It’s like trying to get ahold of a government office but at least the government calls back. I was on the phone on hold for 50 min no one ever picked up called again and same result. There not that busy I’ve been in there lots of times.

This location is a disgrace to CVS as a company. I am new to this pharmacy due to insurance, and every single pharmacy tech is awful, especially J3nnifer. Rude, bad attitude, they act like you're a bother to them. I understand that this is a busy location, but there is absolutely no excuse for horrible customer service. They have flat out refused to fill my prescriptions for up to 48 hours. Today, i dropped off a script to be filled and asked if it could be filled by end of business today. J3nnifer started arguing because she wanted me to pick it up tomorrow. What the heck? ! Just because they hate their pharmacy job does not mean that it's OK to take out their frustration on the pharmacy customers who are literally paying for them to work here. My suspicion is that the miserable attitude comes from the top down. It's a real shame that the pharmacy staff are so unfriendly; this location has a great retail store and very friendly retail staff.come on, cvs! Get your pharmacy side together! My advice: get your prescriptions at a different pharmacy where the staff treat you with kindness and decency.

The rudest, laziest people work here. Spent over 30 mins combined on hold trying to speak to the pharmacy. I was hung up on once, put on hold indefinitely once and the pharmacist answered the phone, put me back on hold and never came back. Ended up taking a ride there to see how busy it was before getting upset about all this. It wasn't at all.

They must emphasize for that the employees at this location must be rude to customers. Although this location is only 1.5 miles from my home I go out of my way to go to either a different CVS or Walgreens because of the rudeness of the employees (pharmacy and cashiers) and lack of customer service at this location. My Dr. Sent a prescription to this location when I went to pick it up at the pharmacy I was told it’s on order to come back the following day. I did and was again told it’s on order to come back the next day. This happened for 4 days I kept going back the next day. On the 5 day the pharmacist told me they are no longer accepting “new patients”. I would need to have my doctor send the prescription to another store. First of all since when did I stop being a “customer” and become the pharmacists “patient”? I’ve been a customer, including prescriptions, for years, so why am I being considered “new”? Finally why did they not tell me this on day one or let my doctor know when he first sent the prescription?
I transferred all my prescriptions and business to Walgreens.

New pharmacist that I wasn’t used to. Have a recurrent RX from Florida Cancer Center that I’ve had refilled multiple times. Requires a syringe/needle. She said I needed another RX for it. I’ve contacted the cancer center several times regarding this and they said it’s part of the RX. She made rude comments and mean faces at me. I’m an RN. I didn’t deserve this whether an RN or not. I watched her and the pharmacy techs roll their eyes. Very rude.