CVS, Naples FL

Dana in the pharmacy is awesome, thorough and pleasant, was a big help figuring out insurance too.

What a pleasant attention I had when passing by this store yesterday!
The girl who was at the entrance, who also helped me find what I was looking for and by the way, when I paid there she was willing to help me, she is very nice, always smiling and you can see that she loves her job.yes, yes. What is customer service!
If you go to that cvs, don't hesitate to ask for their help, I'm sure that just as they helped me, it will be with you.it's good that there are still people like that.her name is Angelica.

Nayely was very professional, and helpful.
She’s a great asset to your company.
How I wish that all cvs employees are like her

The lines are long. The pharmacy is the worst. You ALWAYS have to wait at least 20min to pick up your prescription. The store is dingy and dirty and the outside is completely filthy!

How Is this place even in business …. Never not on hold for ages.

Edit- this place should no longer be allowed to be in business. Complete incompetence.

If i could give them 0 stars, i would. Pharmacists have not idea of what customer service is, including the manger of their pharmacy. They had 3 people behind the counter and Deliberately ignored the line of people waiting to pick up prescriptions. For the request to help us, they reply with the following: "You need to relax and calm down". Unbelievable! This is the worse pharmacy I have ever been.
They should be ashamed of their behavior.
Instead they seemed to enjoy our position of being dependent on them.

I have used this CVS Pharmacy for several years now, but after today no more. I waited in the drive thru for an hour trying to pick up a much needed RX. I couldn't get out of the line because of the car placement in front and behind me. When 3 cars ahead finally got near to the window we learn the window is CLOSED! Not because it their time to close, but because they're short staffed. They could had a little courtesy by letting us sitting in the line that they'd be closing at a certain time so we could leave instead of continuing to wait. I'll be taking my RX needs elsewhere.

There's always problems with this CVS. I switched my pharmacy over to Walmart a long time ago because of this and haven't had any problems, but today I was picking up for someone else. I spent 20 minutes in the drive through line, just to find out the meds were on hold and I needed to come in and talk to the drop off counter to find out why. I spend another 10 minutes in that line to find out, it was on hold because they had this person's name listed twice in the system under two different addresses, the old address was from 20 years ago. This problem was supposed to have been fixed two years ago. That's what they said at that time, but apparently not. So they"fixed" it today. Who knows if they actually did. The guy said it would be ready in 5 minutes, so I waited on the pickup line for another 20+ minutes.
The only reason the lines are even long is because every other person here was having the same sorts of problems, having to come back multiple times in multiple days to resolve issues that shouldn't be there to begin with. They were all saying they were having these problems too.
This place is a joke.

I’m sorry but it’s a horrendous experience everytime I come here. I’ve been waiting 40 mins in the line at the pharmacy and it’s 20+ each time. I’m livid and will not be back to this location ever again.

Zero customer service skills at the pharmacy. They never answer their phones. Get your staff into some BASIC customer skills and have a SMILE.

4/7/2023
WORST PHARMACY EVER. TOTALY UNDERSTAFFED, NOBODY ANSWERS THE PHONE. ITS A JOKE. ZERO STARS. YOU ALL SHOULD BE ASHAMED OF YOURSELFERS.

Make sure you call to confirm your Rx is ready before going over there. It's a very busy CVS. They have SO MANY Rx to fill. I feel bad for the girls. They are Trying very hard. In the days of covid. I think they do pretty good.

Honestly the worst CVS I have ever visited. Tons of it is the customers fault instantly. 1st they told me I had no refills. Then I escalated it turns out they did but it was pricey so they didn't fill it. Then told me the app was not updated. Again I showed the script hist, and it was called in 4mons ago. Jose was super rude, calling people honey and saying not my problem.

I was on hold for 45 minutes to get my prescription, then an automated voice said the pharmacy is closed. So frustrating. This is the worst CVS I’ve ever been to.