CVS, Gainesville FL

I used the location to pickup photos, didn't see any signage at the photo counter regarding pick up, stood there for about ten minutes and the lady at the register didn't acknowledge or ask if I needed help. She rang up two other customers as I waited and I eventually flagged somebody down and was directed in the right direction.

Woman in the pharmacy completely UNWILLING to do a simple common sense move to transfer my rx to another cvs after doc got it wrong and they couldn’t fill it. Asked to me to drive all the way to the store to do after I just returned from there. Kept at for 5 minutes straight without wanting to help and interrupted at every chance. Ugh. People like that need to quit customer service. A beautiful young lady with glasses was able to say ok and completed this within seconds.

I had spoken with someone from the pharmacy informing them I would be paying for a prescription using GoodRx and not insurance. When I went to pick up the medication the employee told me they already ran it through insurance and it would be an inconvenience for her to redo it. By the time she rang me up several minutes later she proceeded to disregard any previous mention of running it as the GoodRx price. Not only was the experience unpleasant but the total cost of the medication was increased.

I see why this pharmacy has low reviews. I'm here getting the covid vaccine and the pharmacist Richard is so rude. He never looked at or acknowledged me just talked as he banged on a keyboard. Maybe it's a racial thing?

8: 21 today not opened on time. No note on the door. Guess I’ll go across the street to Walgreens.

The store was beautiful and the customer service was the best I've ever experienced at a CVS! Thank you Rachael so much for helping me!

Getting thru to talk to the pharmacist is a joy when you wait 15 min on with a robo call only to get hung up on…. Why people can’t actually answer phones at businesses anymore is beyond me.

Let’s also talk about how they messed up my address and phone number making
It impossible to check on a prescription I had to have transferred there… never again.

McDonalds across the street has better service and half the time they don’t even get your order right, but that’s expected…. But they at least give you something and replace it when they mess up.

CVS all like oh if I hung up on the person it never happened… will never use CVS again. I needed critical meds for a member of my family who had been in the er. That’s not something you mess with when a patient is sent home with meds they need filled… the trust is gone.

Out dated,
CVS should be a shamed
And Now this, for the past 4 weeks i have been trying to refill a prescription with CVS, and they keep sending me text messages saying
(you Rx is not covered by insurance) and yet I have the letter from my ins stating permission for coverage!
So I offer to pay cash.
Then I get a text message, due to state / CVS pharmacy your Rx cannot be filled at this time.

SO WHICH IS IT CVS!
You don't have it.
Or
Can't fill it,
Or
Your Incompetent

We are done dealing with CVS.

My goodness, who is training these employees? I have had consistently terrible service at this location, and today was no different – the employees literally do not understand how CVS coupons work. Now I have wasted part of my morning and have to go to a different store because the cashier was so unhelpful.