CVS, Sun City Center FL

Waited for pick up medication 25 minutes for each customer oh oh oh my God, what business of it, where or who was in charge.

Today I picked up my son’s prescription from the pharmacy and I was helped by Maylin. She was very professional mannerly and knowledgeable about my son’s needs. This is not the first time I’ve been helped by her, however she has ALWAYS gave awesome customer service. We need more people like her. Thank you Maylin! Lattin Family

Waited 15 mnts in line at the drive thru window and when I was two cars to the window a pharmacy associate came outside, placed a divider in front of my car and said we are going on break in 10 mnts we are closed. So unprofessional to do this. There was only one more car behind me. They had plenty of time to finish the line.

So I have bought a box of chocolate here and it taste funny so I bring it back with the receipt and they have told me with out a barcode they can’t do it really even know I have the receipt

The reason I rate this pharmacy a one or less. This foreign pharmacist on South pebble beach is horrible. He doesn't listen to customer needs. Doesn't offer any solution to resolve the problem with placing medication order.

Most helpful pharmacy staff I’ve seen in years. I’m blown away watching them be so patient helping others, even remembering them by name. Very refreshing. I’m surprise by the reviews below, something must have changed because they are absolutely amazing. A special fist pump to Alisa.

Kudos to a very compassionate pharmacist who treated our daughter with the utmost respect.

CVS has what I need most of the time they are open 24/7 so that’s a good thing for me since I work nights

Four stars because of the wait, time for CVS to open other locations in the area. Staff here do their best.

My baby had an ear infection and i have been waiting 12 hours for his prescription to get filled I waited for a 1 hour in line and i get my babies medicine and its damn near empty with no syringe i had to drive all the way back i don’t recommend no one to come to this cvs its sucks bad

Great place to go and find everything you need and the best thing is to service the people their care and will take their time to help you and find anything you need

Why does it take an hour to pick up your medicine Here? This is the slowest CVS in the USA! Avoid it if you can! Going to have to transfer to Walgreens even if it costs more! 1 car moves every 20 minutes! I hate it here!

Never called the provider for extra information needed and never called me to tell me my prescription had a problem being filled.their excuse was they are really busy.
Wish I could give a zero rating

Pharmacy has horrible customer service. You wait in line for over 10 mins and you get told they are closing the pharmacy for lunch. Instead of helping the customers that were in the line before making the announcement, they just shut the screen and say come back. Common sense would be to stagger lunches like normal businesses do.

Lady at the window just looked at me until I started talking and then didn't say anything after I got my sons medication. I did tell her have a nice day and thanks but still no response. Might have been a robot I was talking to.

Absolutely cannot say anything worse about their drive through. You will never wait in line longer anywhere else. Absolutely infuriating

2-days of getting the runaround on a prescription, Go to this line.go to that line. "Oh we don't take Florida Blue" 2-hours of getting the prescription transferred to Walgreens.

I'd give it a zero if I could. Trips x4 for simple dental prescriptions (antibiotic & Tylenol). Unrealistic expectations: ("script ready in 30 min. " Come back later in 55 min. Says it will "ready in an hour. " 20 min wait in drive thru each adventure back
Tried calling back x2 to verify prescription miscommunication. On hold for 25 min. Gave up.
I'm taking my business elsewhere in the future.
Customer service the pharmacy sucks.

They have an average of 2.8 stars for a reason. They are sometimes unbelievably out of prescription drugs. They are overworked, understaffed, and the shelves are usually very empty. They tell me they are the busiest CVS in the southeast, well someone at the management store level and district level are dropping the ball and not making the adjustments to stock the drugs and merchandise for the store and have the correct amount of employees. Just imagine if this CVS was well run how much more their monthly profits would be….

3/15/2023 4: 20pm. In line and was given someone medication, that's totally unacceptable. Therefore, I had to get back in this long line.