CVS, Orlando FL

Make sure when using extra care you always use account or phone number. If you forget they won’t help you even if you have a receipt.

I'm sharing my experience after months of the same treatment. I live in Orlando and Tallahassee. My son attends School here. I spend half the year here. I have a severe back injury and see a doctor every 2 months to monitor the condition. Everytime it's time to fill my prescription from my doctor I get anxiety. Solely because of how im treated by the pharmacy. They have spoken with my doctor multiple times. They have told me my doctor shouldn't be prescribing me the medication and try and tell me what I should take. They tell me they are ordering in hopes I won't come back. If I try and go somewhere else they tell me I have to go close to my home to fill it. They are rude and dont even check to see if they have the medication. They quickly say NO we dont have this and we dont know what to tell you. So I literally have to go from pharmacy to pharmacy to get the same exact treatment. Today was the breaking point for me. I told the pharmacist how this made me feel and she laughed at me. I can't explain how bad this makes me feel. I'm posting a review to see if I'm the only one being treated like this. I can't help my situation and I feel I'm being discriminated against. I'm calling my doctor Monday and have them call again in hopes they will being to treat me better than they have the last few months.

Based on my personal experiences in that store, I haven't been yelled at or mistreated. But judging by the reviews of many others, I suppose it is a matter of time.
The store could be cleaner and better organized. I haven't had the pleasure of meeting this Amed person yet, but now I will be paying attention to who is taking care of me and at the check out. If anything happens, I know exactly the 3 government agencies I need to contact, the corporate phone number to dial, and the attorney to call to start a lawsuit faster than they can insult someone. Unfortunately, sometimes, that is the only way to get a company's attention and respect. Ladies, next time, grab your phone and record. They will stop, and if not, you have evidence.

One of the worst managers is Sunday night manager at this location zero customer service etiquette.he even insults you saying that every time you come you cause problems he won’t hesitate to trespass you as this is becoming a trend for certain managers that have zero skill in communication and dealing with customers and understanding them.

Medicine is always on back order, I have anxiety and need my medication if u want your medication on time stay away

Emad is VERY RUDE AND unhelpful. He refused my refund due to it being “open” …. The earrings are displayed open. How is that even possible!? This man needs to be removed from this store. I will no longer shop at CVS. He don’t value his customers and how hard we work for our money. Cvs is not CHEAP. We get our medicine filled here and I will be moving pharmacies for my family and I.

This store does not follow the CVS coupon policy. My coupons were turned away for using 2 identical coupons when CVS policy states it honors manufacturer limitations. The employees need to learn to read coupon terminology and perhaps study the CVS policies.

Ever had the manager (Amed) go off at you in front of customers about how he assumed you robbed something when you were only undecided on what candy to buy? Yes, that happened to me on 9/9
I came to this CVS which is my local one I've coming to for months now, i came at 9 am, i wanted some candy and just noticed he was looking at me in such a suspicious way while I was walking through the store, i was in the candy isle seeing what I wanted, I ended up just buying a energy drink and went to my bus stop after that, 30 minutes later the bus didn't show up, and I was gonna ask the manager of the store to help me call an Uber, and I'll give him the cash and even a tip for the kindness in helping me out, since my phone wasn't receiving any signal and I was gonna be late for work, the first thing he did when he saw me come back was simply go off at me in such an agressive way, i was so confused, i was like "Sir, I just wanted your help on. - he simply said "Nah" and walked away, then he turned back and said to me in such an agressive way and said "What do you want what do you want? " Then I just said "Nah man, don't even worry about it, so rude" and he immediately threatened me to call the cops,
I insisted in him check his cameras before talking to me in such a rude, discriminative and disrespectful manner, I felt so embarrassed him saying all this stuff about me in front of customers, when all I wanted was to buy some candy and take my bus to work that morning. I honestly do not know how this individual is still working here. Unacceptable.