CVS, Bradenton FL

NP Karen was just altogether amazing and the pharmacy team was quick to fill the antibiotics I needed. I’m so glad they were there to help me!

Everyone was very nice and courteous. I was able to get all my question’s answered. Clean and clear aisle’s. I had no problem’s or issues.

What a bunch of lazy, inaccurate pharmacy staff. I went to minute clinic they sent prescriptions there. I have blue cross so it needed to go to Walgreens. The pharmacist and myself had to call multiple times. Started at 9 am took till 244 for then to get all 3 prescriptions called over. Lazy inaccurate will not go back

Very disappointing pharmacy customer service today calling this CVS pharmacy at 43rd St W and Cortez Road W in Bradenton, FL. My 85-year-old Mother spent 20 minutes on the phone with a pharmacy tech who did not listen. Mom told her she needed delivery today and the girl never once told her that they don't offer same day delivery. After 20 minutes on the phone of finding what she needed and holding for lengthy periods, another pharmacy tech girl tells her their delivery takes 1-2 days, and it's not driving delivery but shipped thru UPS or USPS only. Mom talked with the Pharmacist on duty and he never once offered that she could use a third party delivery service, Instacart, to deliver in an hour. The tech girls didn't either! (I found this on the CVS website.). Furious and Frustrated that there is No Customer Service at CVS, no care or concern, only melancholic, laissez faire attitudes that are near robotic like their phone bot that answers all calls, and you have to hear repeating messages about Covid twenty times every minute on hold! CVS and Walgreens have become Monopolies that have made their employees slow and apathetic to their customers delivering absolutely No Customer Service. They have no idea what customer service is! Ready to find a local, independent pharmacy that delivers daily for seniors who can't drive anymore!

Don't like them minute clinic should accept all inso I made appt and after I got there they tell me they don't accept my insurance and I really needed my test done uggh

Always a problem with getting my medicine every month and they have the worst attitudes.they need a rebuild

The store is clean, and the staff are friendly and willing to help with any questions, will help locating an item or price for items. Also use this location as my pharmacy.

I always find the pharmacy staff friendly and helpful, and willing help with any questions. Those that administer flu vaccines are skillful with the needle and the shot is in your arm and done before you even realize what happened.

If I am sick and picking up medication I don't wanna have to walk 3 store to all the way to the back to pick my medicine up and get a hope on to other people sick. Period open your drive through back up again

Every month when I refill my meds a tech decides that I can't afford them and refuses to fill my script! I call ahead and tell them 'I know it expensive, I pay cash" days go by and the system says processing so I call again "oh no we shelved it because of the cost". I already told them multiple times I pay for it! Then I ha e to wait for them to order itiaam always days late getting my meds because they refuse to do their job! They won't even call to tell me it's expensive. This is my last refill with cvs next month I'm sending it to walgreens. Tat least they are polite to you i stead of acting like you're a bother wanting your meds!

NP Denise in the minute clinic is unpleasant. Treated me like a child after I was waiting for an hour and has misinformed me on multiple occasions. She should not be working with people if she has this attitude towards customers.

Don’t have your medication sent here! Worst pharmacy I have ever had to deal with. Medication is on back order won’t transfer it even though it is absolutely vital I have it. If something happens to me I wonder if they can be held accountable… I was told it was available when I called it in. Tried to talk to a manager and they didn’t even come to the phone. This place is a joke.

CVS is a very low quality company in general, but this particular location is the worst in the area, and I strongly recommend against it. Staff turnover is very high (look up employee reviews of the company; it's not a good place to work), and they are not trained well in the basics of their jobs or in customer service. There is no excuse for either. They have made mistakes in my medications, including giving me the wrong one. They are inefficient, not well informed, and there are too few of them. The drive-through is terrible. There are two lanes, and more often than not, only one of them is working because they don't adequately maintaijn and repair the equipment. It's extremely slow, and traffic often backs up into other areas of the parking lot; either the drive through gets blocked, or access to the lot is blocked.
Good luck if you need help with anything; there is never more than one employee on the entire working floor, and that includes the chronic lack of cashiers. Not only do they want you to use self-checkout, they EXPECT you to. I don't care for them, and I don't get a discount for using them, so what benefit is there for me or for any customer? It's sad to see how often a senior customer who doesn't deal well with technology struggles with operating one. I have gladly offered to assist and will, but that's not MY job. The aisles are too narrow for disabled people to use easily, and they constantly have displays that stick out and make it impossible for a wheelchair user to get through.
Most of the time, customers are not treated like they're valued. Take your business elsewhere.

CVS Minute Clinic.expect to be there one hour and a half with the appointment you made the day before. Instead of concentrating on the client with the current appointment, they shift you around and other people will get ahead of u and leave before u even though they came in way after u. Joke on this Minute Clinic thing. NP doesn't tell u what u don't have and gets real rude about a Z-pak. I left this pharmacy years ago now I guess Minute Clinic isn't worth it either!

This location is consistantly the worst for Pharmacy and customer service in general.
Example: Last night I received a text message they were out of stock on my regular meds. Called for over an hour and placed on system hold EVERY time. Called for manager on shift and was on hold for 5 minutes. I drove to the store while my call was on hold with the Pharmacy. Three people working and only two customers in line. I complained, they did not care.

Ive been coming to this CVS on Cortez as an "out of towner" from PA for the last 2 years. I havent always been able to use my PA insurance and they have always gone out of their way to help me with discount plans for those "with out" insurance. Employees in pharmacy and the front counter have always been courteous and helpful with me. Ive only had positive experiences here. Definately recommend!

Rudest pharmacy staff ever! Including the pharmacist. I will not be using this pharmacy in the future.