CVS, Miami FL

Before you go please read this cautionary note. When I arrived there was no line at the pharmacy to pick up my order and I thought I had really lucked out! Unfortunately, I had to wait 15 minutes for someone to finally help me. I'm a very patient person by nature, but during this pandemic it's especially important to not linger inside with strangers for too long.

When the pharmacy staff member finally came over, they would not ring up my one additional item (a lip balm). That's fine, I went to the front of the store. Again there was no line and I thought I would be on my way soon. Unfortunately, the one cashier working was busy chatting with her friend at the counter and the TWO MANAGERS nearby discussing the setup of a display case also apparently were unbothered by the failure in customer service. At this point my patience had been worn thin and I left.

I am transferring my prescriptions and will definitely not be returning to this CVS location. With so many options out there, why spend your hard earned money at a store that treats you like you don't exist?

20 minutes on hold before hanging up - no one ever answers the phone at this pharmacy. Glad it wasn’t an emergency but seriously how is that not an issue with management?

Nice CVS store that was close to my hotel when I needed some items. Shop was clean and the staff were friendly.

Horrible service. And on top of it, many times products are out of stock and not available. Needs a massive improvement.

Prescriptions ‘seem’ to get lost. & Drs Can’t understand why Not received when sent, while I was present. In the last 3 months, a Nightmare of ‘havent received’. & after bringing ‘in person’. I Have Had to Ask for it. Right
Now, I ‘can ask Why my prescription hasn’t been filled’. BUT when am NO longer ‘sharp’? Can No longer trust this CvS.gave them 6 mos before. NO More.shame on CVS.

WORST CVS in all of Miami. You wait FOREVER for them to pick up the phone regardless of whether you're calling from home or at the counter watching them work. It's like they can't hear the phone ring. Then when they finally get to you, they're the rude and disrespectful. And if your doctor leaves a script over the phone, SURPRISE! They don't check their messages either. Do yourself a favor and go to a Publix pharmacy.

I made a order in the CVS store at Brickell av, unfortunatelly I could not pickup the order, because it closes at 8: 00 pm. Sonal was really nice and with great customer service helped me to solve the issue!

Terrible service. I'm with my phone 43 minutes in hold for the CVS Pharmacy today! I can't believe! 12/18/2017 4: 10pm

Terrible. Don't even bother getting your prescription filled here. They get it wrong every month and every month it is an actual fight to get what I need

The staff is very friendly and helpful. Miguel and Jorge always welcome you and everytime I need help they always there to help. The store is coupon friendly and is very clean and I find everything in here. I love this cvs.

Terrible service, if go to CVS and dare to even try going any other place you will get your car booted. Not worth it to stop at this mall

Worst store ever I talked to 2 clerks both not willing to help me look for cold medicine. I mean why do they work there if they are not willing to help

I have now bin in this store twice over the last week or so, and the photo lab has been down each time. I had to go to this high traffic store because the photolab of the nearby CVS on Brickell and 12th street is also kaputt! Nobody has the slightest idea (nor did they try to find out when I went there), when the lab will be repaired. It is sad to see how far the photo department of this company have fallen.

They don't have bathroom available not even for the costumers, it's there but not available any time.