Delray Genesis Service Department, Delray Beach FL

Took my car in for a routine oil change at 8am. When i dropped the car off, it was driving completly fine. During the day, they called my wife stating that the alignment was off, and she authorized an alignment. When i picked the car up at 4pm the alignment was noticeably off, i could barely keep the wheel straight and the car drifted into the next lane. There is zerchance that the tech test drove the car after doing whatever they did to it. When i called to complain i asked for the issue to be fixed, and for a refund of the charges. The told me they would issue me a refund and i could take the car elsewhere to fix the issue. Now i am left with a car that has a serious alignment issue, that i will need to pay for someone else to fix, All because i made the mistake of bringing it here for an oil change.

The following day, i brought the car back, and the service writer texted me at 5 pm that the tire tread was separating on the front drivers side tire, and said that was the reason the car was out of alignment. They offered to sell me a new tire (and told me that i could call Michelin for a warranty claim afterwards, which was a lie, Michelin needs an authorized dealer to perform an inspection before paying a warranty claim) which i declined. A few weeks went by, and i noticed that the same tire was slowly losing air over the course of a few days. I brought the car to costco’s tire center which is an authorized Michelin dealer for an inspection, and they informed me that there was absolutely no tread separation on any of my tires, however there was a small staple puncturing the very edge of the tire tread, rendering the tire unrepairable.

I honestly don't even want to give this place a one star. The service department is awful I left 9 messages no one ever calls me back they usually don't even answer the phone and if they do they put you on hold for 50 minutes just to get disconnected. Totally dissatisfied I will never go back

and juthenthendisconn

I don’t even want to give them 1 star after my experience. I had an appointment on 8-17-23 to drop off my GV80 for 4 tires and alignment. I did not sit down with the John the service tech until 0840 to check my vehicle in as he was moving several vehicles that morning. I was offered a Lyft home as John said the car would not be ready until the afternoon. After not hearing from anyone, I called at 330 and was told the car was almost ready and I should receive a call soon. After not hearing from anyone I called back at 430 and was told it was done and the paperwork was on John’s desk to be finalized. I tried to call Piper the customer relations person and got her voice mail. I called back at 500 and told them I needed to get the car as their service department was closing at 600. They told me John was the only one that could get me a Lyft there to pick up the vehicle and he was not at his desk. They finally called and told me the vehicle was ready. At this point in time they could not get me a Lyft and get me there before 600. They told me that they would get me a Lyft the next morning at 730.

I did not get the Lyft at 730 and after 6 calls to the service department and getting a voicemail, I finally got through but was on hold for 20 minutes. Lisa spoke to me at 845 and told me she would sent the Lyft. Speaking with Lisa she told me John is off on Fridays so I am assuming if I was not so persistent that no one would have called and told me my car was ready until Monday.

The Lyft finally arrived at 920 to take me to the service department.
I got to the service department and the paperwork still was not ready for me to pay for my vehicle and it seems no one but John can complete the paperwork. I had to walk over to the dealership and speak with a manager and finally paid and got my vehicle at 1000.

After scheduling a service appointment with valet pick up over 1 month in advance, when time came they had no loaner car. They rescheduled next day with pick up of car but still no loaner but with assurance I’d get my car back by 2: 30. I got it at 4: 30 making me late for a 5pm appointment. Two days later check engine light comes on. Nice gentleman tells me bring it in and they’ll check it. After waiting for about 40min at service I had to leave and requested an appointment. I was told they wouldn’t make an appointment because I didn’t buy car there. I called Coconut Creek Genesis and they gave me appointment next day. While there, with two months left on lease, I bought a beautiful GV70 sport. Great car, no more Delray Genesis for me!

Absolutely the worst have no clue what they’re doing. Forgot to reset after oil change still have message oil needs to be changed. Will use another dealer in the future