Diamonds By Dianne, Cape Coral FL

Absolutely a joke, no where in the store is there a sign that says no refunds, I brought back a Christmas present my wife did not like and was told no refunds, yet this was never communicated to me that policy also nothing on the receipt. Overpriced costume jewelry. STAY AWAY. Mark Loren is the much better choice.

I do NOT recommend diamonds by dianne. I took my diamond earrings in for repair with no missing stones and they claimed a week later stones were missing. They have a system where when you bring your jewelry in, they take notes and pictures. Nowhere in my notes did it say stones were missing. Long story short, they are charging me for the missing stones and repair. I recommend Mark Loren. The only reason I didn't go to him first was because diamonds by dianne was closer to my house. Beware!

Extremely poor service brought in earrings to be repaired and when it was time to pick them up there were stones missing which were not noted at drop off. Employees have no authority to make things right and that is due to the owner (Dianne) being a poor manager and not even attempting to make things right. She hides behind her employees and 3 times we were promised a call back from Dianne and she never called back because she quite obviously does not care. How has this place been in business for so long?

Every experience we've had at Diamonds By Dianne has been great. They are knowledgeable and helpful. They treat you like family and truly care.

The best! Diane & her staff are truly kind, professional, & Honest. Definitely recommend!

My wife Pam buys her jewelry from them and they have the
best prices and service Great place to have your jewelry repaired
Give them a try!

I needed stones tightened & a a band fixed & resized. My rings came back looking brand new & I like that they weren't shipping my jewelry somewhere else

Excellent Customer Service
Excellent selection of jewelry
Fantastic Prices and very knowledgeable
Been doing business at this location for years

Needed to repair my wife's diamond ring and they were very friendly and had it done the next day. Outstanding jewelry shop with very knowledgeable and proficient staff. The owner is a true Lady.

The ladies were wonderful, knowledgeable and friendly. Service was awesome and work quality was great!

Worst experience ever I brought in 2 rings one was my mothers. I wanted it repaired. The second ring was my engagement ring I had some of the small stones and one of the bigger stones had fallen out. I brought it in and asked for an estimate. She told me $1400 I picked up the ring two weeks later and my bill was almost $2800. I questioned the bill she said well it’s a brand new ring not understanding that I didn’t want a new ring I just wanted my ring repaired. The owner was helping another customer. I expected a callback nobody called. You can’t almost double the quote without so much as a phone call My husband suggested I dispute the charge, I will not dispute the charge, but I will also never recommend or go there again worst CustomerService ever.all she could say is oh I never called you with price and an apology. I purposely go to small business especially after Covid and recent hurricane as I they struggle to survive. I will never go back or recommend as I said worst customer service ever extremely disappointed

A big thank your to Diamond by Diane for her assistance in repairing my past father in laws watch today. It’s as good as new. Thank you again. Coming back soon to get my daughter some pandora for her birthday.

Every piece of jewelry that I have bought there was superb quality. The staff is knowledgeable and treats each customer with friendly, professional service.