Doris Italian Market & Bakery, Boca Raton FL

Unfortunately, one bad apple can spoil the bunch. I love shopping at Doris in Boca but will never go back, thanks to Carol at the register. On 07/08 at around 2: 30pm I checked out with Carol and she threw the receipt at me. I asked her why she had thrown it at me and her response was that she was busy talking to another employee that had walked up to her while checking out was in process. I had disregarded the fact that she seemed bothered when I asked for plasticware. Me-a black woman, Carol- a caucasian woman. I asked for the manager and Carol told me that the manager was outside gathering carts. Was I to go outside and figure out who the manager was? I spoke to the manager, Betsy, who didn't seem like she cared at all.
Having just moved to the area, this is very distasteful.

Definitely my favorite Italian place in all of Boca Raton. They got good food and a awesome pastry. 10/10 definitely coming back here.

Worst customer service in town, from the cashiers, to the bakery older lady, who uses her phone with the gloves she is serving people and leans on the trash can outside, again with gloves and it’s extremely rude! Wonder what has happened to her in life to be so bad with people! But I guess it’s okay to be rude as the manages is just as bad. I don’t care how good your products are but don’t have customer service, you don’t deserve my business!

I have been shopping here almost weekly since the store opened. The produce is fresh, lots of selection with fruit as well as the bakery, deli and meat department. My issue is with Gary in the meat department and I wouldn't comment but this is the second time he has done this. I was in last Thursday after work and picked up the last 2 filet mignon kabobs at $22.99 a pound. I returned this morning as I needed more for our barbecue and there were none. When I inquired Gary's response was they didn't have any as the price had gone up to $40 a pound. I then looked at the filet mignon steaks and they were $29.99 a pound and I asked why the pricing difference and he told me there is a lot more labor with the kabobs yet I know the only vegetable they put on that skewer is a cherry tomato. I don't really think the butcher in the back is working up a sweat to make kabobs. I bought my filet steak and as I walked away I heard him commenting about my interaction with him and not favorably. It annoyed me because he used the same "we don't have any because it's $40 a pound" the last time they were out of kabobs recently. If you don' t have a product just say so instead of a ridiculous comment. Also if you are going to criticize your customers be bright enough to do it after they walk away and can't hear you.

Great food.clean.but customer service skills lacking.management/owner does not instill professionalism. I heard employees raising their voice at customers. Sometimes I would hear cursing by employees.i never bring my children there.in the end I just I can't get myself to give them my business anymore. Too bad they have fresh products. Maybe one day they will change their culture with either new owners or management.

Clean and well displayed products.
Staff courteous.
Prepared chicken dish not very tender and lacking in flavor (Francais).

The person in the bakery didnt ask and gave me a sugar free tournover, not what i expected, not good

The Yamato Road one has two cashiers working today at this establishment need to be retrained on customer service.
They judge people based on the way they look and treat them unkindly on purpose. Humiliating people makes you uglier that anything else in the world.

They should be coached or fired.

This was my experience.

Perhaps it’s the culture of this store.

The bakery employees are very rude especially one in particular. Wish I knew her name so I could call her out. Other departments are friendly but the constant rudeness in the bakery will keep me away now.

Couple of times already I have a poor costumer service experience. Very unpleasant
I usually stop by the supermarket around 5: 50pm yesterday I went straight to the bakery while I was looking to see what to buy One of the female employee was extremely rude she said to me hurry up I Don’t have all night.
I just walked away very disappointed. Very uncomfortable if it’s not because of clients I’m sure they wouldn’t even be able to hold a job right now. My husband don’t want to come back.

I have been shopping here since the day they opened. Sometimes I am there weekly but most times more than that. Overall I have been extremely satisfied with whatever I have purchased and I shop seafood, deli, produce, butcher, prepared foods, grocery and the bakery. For the most part employees are accommodating and pleasant but we can all have an off day. Sergio takes pride in his store and always thanks you for your loyalty. It is without reservation that I recommend Doris' Market.

There is a mandatory order that all people inside businesses must wear masks. Tuesday 4/14/20 4PM, There were people in the store without masks. All it takes is ONE person who is infected to jeopardize the health of others. We will never be able to control this pandemic unless everyone complies.

I give much thanks to the owner of this Market for making my birthday truly special.

I was born in 1979, and the owner of this restaurant understands that.

Thanks be to God for the birthday cake I received.

Wow.great market with a lot of italian food variety, and also their homemade pasta is unbelievable!

Very good high quality meats and fish at a VERY HIGH price.if you don't mind paying $22/lb for skirt steak or flounder, this is your place. Some of the prices are bordering on ridiculous.

Great place to shop. Always amazed regarding great values especially for meats, poultry and fresh produce!

Small grocery store that deals in cooking Italian basics, small selection of quality ingredients. Good service and fantastic bakery!

The staff is very helpful, good variety of grocery shopping and the prepared food and bakery are delicious

We are visiting from Michigan and love to shop here for our celebration with family. The pastries, prepared meals, meats/fish, and wine selections are superb. Also the produce is abundant and fresh. The atmosphere and staff are pleasant. I highly recommend Doris.

One of the best places to buy quality fish and meat in this area is at Doris Italian Market on Yamato Road in West Boca