Dr. Victor A. Maquera, MD, Orange Park FL

Dr. Marquera, sadly I don’t have much to say about your care since we didn’t get to meet. But I am disappointed in my interactions with your staff which would be enough for me to not recommend this office. First when you walk in the waiting room is not inviting. There is maybe 6-7 seats in a small tight space. A TV with HGTV was on and blaring loud (can’t imagine if you were coming for migraines how that would make you feel). After walking in about 4 ft from door is a small window which was immediately closed upon staff seeing me walk in. There is a sign which says “DO NOT TOUCH GLASS under any circumstances, ring bell, and sit down. Someone will be with you”. After waiting for a short moment I was handed consent forms to complete. I completed these forms but stopped and did not sign the controlled substance policy. I told the staff I would not need to sign their controlled substance policy as I would not be getting any controlled substances from this office. I am currently in contract with different office and will not receive these medications from this office. By refusing to sign a form about controlled substances and not being allowed to discuss any care plans before being asked to sign such policy, I was refused medical care by the office manager. I am a provider and patients have rights to discuss medical care plans before being forced into signing contracts and policies with the provider, just like they can question medical test and medications. Your office manager refused to use common sense or reason. I didn’t argue, I can tell by the staff you surround yourself with that it would not be a place for me to receive care.

My experience with this office has been horrible. The people who work in this office are clueless, they don’t care about getting you better, sending the prior authorization to your insurance or giving you an appointment. I have never heard prior authorization are work by a list whoever is first on the list. They lie and when you ask to speak to the doctor they never give the doctor the message they will transfer you to a man who’s the “manager” but doesn’t want to share his name. Please don’t waste your time with this people.