Driver License Hialeah Gardens / Florida Department of Highway Safety and Motor Vehicles

My plane was delayed at the Atlanta airport 01/09/22 arriving to Miami at 11am that being said my appointment at dmv was at 2pm thankfully Kimberly Morency it’s one of the employees of the dmv in the Hialeah location, she help me out Far and beyond with out necessity.she make a difficult day a better day!
not only at 5pm she let me take the appointment but guide many people in-line to make sure they had all the requirements.
We all know how stressful it’s the dmv but it so nice to find people that are Cain and sweet even if you don’t meet the requirements.

Absolutely terrible customer service experience. I was in line for 40 minutes and when I got closer to the front a woman was asking for appointment times. Besides a sign at the very front of the line, it is not clear that this office is by appointment only. The line is always long here, which ok fine, I’ll wait. But when you have to wait to be rudely TURNED AWAY, that is terrible customer service. There should be signs at the end of the line and a rep informing customers that they need an appointment so people do not waste their valuable time.

Horrible experience! Learn how to treat your customers before working with customers, disgraceful!

The DMV in Hialeah Gardens was not a pleasant experience. Woman that helped us was rude and unhelpful. My daughter had to take an eye test and the machine was hard for her to use. No compassion.

Customer service at window specific window 24 is really mean person the place is not disable handicapped accessible friendly. Floor is extremely slippery and carpet rolls in my feet while walking. Not recommended

Honestly, This is the best Dmv. I live closer to downtown miami and keep coming back to this one even though it is far away for me. The service and facilities are pretty good!

Phone not working everytime you call the system is bad to shutdown your driver license pretty easily to get info about is really bad time wasted thank you

Obviously like any government agency and then in Hialeah…. What do you expected… lines even with appointments and then the people is just ridiculous

Very rude lady in the front! I’m not sure why I need to make an appt if she’s going to send me to the back of a long line. I won’t be ever visiting this dmv. Unprofessional

Very unorganized came in at 9 am currently still waiting for them to call our name and they call it but don’t bother to ask if it’s us seeing us sitting here and says nothing also gave us the wrong ticket when we came in never asked what we came in for then had to wait an extra 3 hours to take the test. Terrible place wouldn’t recommend only two people who helped a bit but that’s it’s.