Duck Donuts, Naples FL

Great donuts, but employees could use some more training classes on how to treat customers.went last night at 7: 15pm.the 2 gentleman working (an older white male and a young black male) made it clearly obvious they were upset they had to serve us.they stared us down from the window and when we started walking to the doors, they looked down and shook their heads.when ordering, the older male completely cuts me off and goes “if you’re getting donuts you need to order those first” and on top of that the younger male went to the back and threw his hands in the air, shook his head, and kept making loud obnoxious sighs.i’ve worked in food service before, i completely understand how irritating it is when somebody comes in RIGHT before closing, but we were there 45 MINUTES before they closed and we only ordered 3 things.that gives them plenty of time to clean up, and regardless they should not make it so rude and obvious you do not want to serve someone.we will be following up with management and corporate because this was a highly unpleasant experience all due to ignorant, rude staff that management failed to train properly.

I am so happy I found this place! The donuts are so perfectly warm and delicious- my kids and I love love love this place.

I called Duck Donuts today because it was my anniversary and I wanted to get a special treat for my girlfriend. Sidney picked up and I told her my idea to make it anniversary themed and she went absolutely above and beyond designing the donuts! My girlfriend loved them and I did too. Thank you Sidney and Duck Donuts for making our day even more special!

Went in to get donuts and was first surprised at the inappropriate music that was loudly playing overhead. The gentleman at the counter taking the order for the person in front on me wreaked of marijuana. When he was making the donuts for her order, his hair was hanging down over the toppings and his entire backside was hanging out of his pants. Completely unprofessional. I was disgusted and chose not to place an order and left. Never did I expect a person to be running a food establishment like that.

Can’t recommend this place enough! Made to order donuts and they are AMAZING! Light and fluffy, it’s like biting into a donut pillow. A great range of flavors that will satisfy everyone. 10 out of 10, can’t wait to go back!

Ok so first off, best freaking donuts I've ever had in my life. The coffee was damn good too. Let's just get that out of the way. The donuts are made to order, I had the cinnamon crisp donut and the apple spice. I totally got the names wrong but you know what I mean. They came out hot and fresh. They didn't last long. This is bad news for my belly.

Came to Naples for a solo trip and had a sweet tooth and came across this place. They did not disappoint, I got the glazed donut and cookies & cream and it was soooooo delicious. I love how they make the donuts fresh when you order and customer service was exceptional. I really appreciate how hospitable they were definitely will visit again if I come back to Naples.

I was disappointed. The atmosphere is great. The employees were nice. The way they make the donuts is cool. What was I disappointed with, the actual donut. The flavoring wasn't distinguished, one flavor from another.

Awesome donuts the blueberry with raspberry is awesome. Got 2 dozen for a meeting they were gone in seconds.

When we move to a new place, we always go searching for the best donuts around. It's a very scientific experiment. Our child scientists study similar donuts from multiple stores and decide on the best donuts from their very astute sensory observations and scoring methods. We've been unimpressed with other local donut shops, but Duck Donuts did not disappoint. It's a little out of the way for us, but whenever we're in the neighborhood, we ALWAYS stop for fresh donuts and take the rest of the dozen to go. Donuts (sometimes even the batter) are made right in front of you. Cooked fresh and decorated hot while you watch. The kids love that they can get any and all toppings they want and try to guess which donut they're making as they go. These donuts are more expensive than most other places, but all the toppings are included in the price, and they are well worth it for a special treat. Congratulations, Duck Donuts! You've won our family's award for BEST DONUTS in SWFL!

I went into order a strawberry milkshake for $8 I asked for it to be on the thicker side. Once I received it it was sloshing around in a cup like a glass of milk with strawberry coloring. I asked the girl if I could get a refund because this is not what I ordered after her telling me that's the thickest it can be made. She stated I needed to wait because she was waiting on customers. So I waited. Each customer was extremely confused and what they wanted and after the second one started to place her order I had kindly asked for my refund. Now I was then told I need to call and speak to a manager. I left the shake on the counter and walked out. They will never get my business. And their donuts are overpriced for a basic donut with just some kind of topping slapped on top. No thank you
Review update.
Just contacted the store and was told there's no manager until Wednesday and today is Sunday and this happened yesterday. Not cool

Some of the best donuts ever. The donuts are freshly prepared here in front of your eyes. They are still warm and absolutely delicious. The manager of the store is very friendly. Absolute recommendation.

If you haven’t had these donuts drive right past Dunkin’ and try these made w cake flower.

These donuts were so good that I went to get a box after I ate them I went back to get more for my family

First time visiting. Ordered online.
By far the freshest and best donuts I’ve ever had.
The coffee was great too!

The best donuts ever! We stopped by here countless times over the last year and my children felt disappointment after disappointment to find out the store closed. They were elastic to find out they reopened! These donuts simply melt in your mouth.

Great spot for donuts. The GM Jim is a great guy and my kids are always excited to go here.

The best donut I've had anywhere on the east coast definitely would come back for the friendly service