Dunkin', Naples FL

Lightning doesn't strike twice.we'll it did at this location.firts time I wanted a dozen donut. I stood way back against the wal, trying to decide if I wanted anything other than donuts. Staying far out of what could be perceived as being in line. The guy working there wasn't having it and pretty much forced me up to the counter to order. I wanted to hand pick my donut, but that seemed to massively inconvenience the employee.so I said, "Never mind, I'll take assorted. "At least they were good.
Fast forward a couple of days. I wanted coffee and a donut and decided i would try this place again. Since this location is on my way to work. We'll as soon as I walk in, I know what i want since I planned it by looking online. I ask the lady at the counter a question, and she mumbles and kinda walks halfway down the counter. I guess she said that I needed to wait because when I spoke up again, she snapped at me.so having dejavu, I step back at wait.well, another lady comes up and asks what I want. I tell her, and she looks up the menu and points at what i assume is what I'm asking for, so I just agree since there is a massive communication barrier between our two native languages. I was delighted what Irma had charged me for was completely opposite of what I wanted. The icing on the donut was not only that it was wrong but twice the amount I ordered. Yup, I wanted one specific coffee and got two of the wrong coffees. Terrifically horrible customer service, let's just be so nasty to people that they just quit coming to your location. I'm done with dunkin' Donuts and their volatile tempered employees. Both employees should share employee of the month and be in charge of training all current employees.

Good - prompt service. Had no issues - preordered online when a few mins away and it was ready when picked up in drive through. I like how long the drive through is, no concern about obstructing traffic, etc.when waiting in line.

05/03/2023
The group of people working in this spot is very good coordinated with always a great smile and trying to help in all of possible.
Very clean location and aware of your needs to help and get your better service possible.
Congratulations to this new team to provide the must important to a customer. The First smile of the day.

Hard and friendly workers with an exceptional manager.
On the other hand, it is very difficult to understand the rewards program and no option to redeem points when you buy direct from the store.

The best coffee around, the donuts are not as good as they were in the past, they are not fresh

The staff is AWFUL. I have had issues with the younger staff being miserable but always brushed it off as them just being teenagers & having to work. But this morning is my daughters birthday- we come to the drive thru- she orders a refresher & large order of munchkins (did not ask what kind we wanted btw) to bring her friends at school- the lady tells us our total but we weren’t finished. I then start my coffee order & the woman AUDIBLY GROANS over the speaker as if I’m bothering her! My daughter didn’t even get to order the sandwich she wanted (ITS HER BIRTHDAY) because the woman was being so rude. We get to the window- no greeting, no hello, no nothing just shoved the drinks out the window & held her hand out for payment. This was an older Spanish woman. Same one as on the speaker. I know they get busy in the morning (I worked in the service industry for 20 years) but there is never a good excuse for that kind of poor customer service & dismissive attitude. My daughter doesn’t even like 80% of the cinnamon & jelly filled munchkins thrown in the box & never did get her breakfast sandwich. If this woman is the manager then Dunkin needs to reevaluate their hires. If this woman happens to read the reviews (doubtful because she didn’t seem to care much about her job at all) thanks for ruining my daughters birthday morning. Sorry we made you work at your job.

Dunkin' Donuts is good they make the coffee exactly the way I like it the place is clean can't complain with staff is great would recommend this Dunkin' Donuts to anyone.

Always Get a large iced coffee when I visit. They get it more than the Dunkins in my hometown!

Disgusting. I asked for a small Americano. I got some tea looking drink that tastes terrible. Was in a hurry so I couldn't come back to get it fixed.

This is my favorite Dunkin in Naples. But the workers don’t know how to read. Everytime I order from Uber eats I get a few donuts & they never put the right amount. Today I ordered 5 donuts & only got 4 of them. This is the 3rd time now.

I will never stop at this place again maybe never go to another dunkins because of this place they. You will tell them your order 10 times and still get you the wrong food

Slowest Dunkin ever. I was in there for 10 minutes waiting while the girls stood around talking to each other, ignoring myself and another gentleman. That's the third time I gave them a chance. No more

Your life will forever be changed once you step into this Dunkin' donuts restaurant you will never want to leave. You'll want to set up a tent inside and live there forever and drink their coffee all the time.