Eglin Federal Credit Union, Fort Walton Beach FL

Been banking with EFCU since 1990. I've enjoyed getting to know the tellers and loan officers. They treat us like family.

I had a problem with my account today. I called multiple times. First I've been a member for 20 years. For most of the 20 years your employees have been wonderful. They usually are efficient, kind, helpful, not intrusive. Any problems I've had, get taken care of and fixed A. S. A. P. Not today. I called, 88th in phone queue. Did call back. A man called me back. I felt uncomfortable. It's been women in member services for decades. Validation, okay. Asked usual questions. Then asked for my card number and expiration. Um.no!
I called again. Same guy answers. Nope. Third time I call. Female. Do the usual validation. We go over transactions. I'm more than one hundred dollars less than should be in my account. My account is emptied. Same guy speaks to her in background. She condescends to me, I must be wrong. I get off phone.
Where is my money and what have you done in members services?

Their online bill pay broken. I have been trying to set u online bill pay for three weeks. One trip to the bank with thier client person trying to fix it. He was handed off to several different agencies trying to fix it. Supposedly fixed went home few days later tried and it locked the account again. Really?

Lindsey the bank teller is the absolute worst person ever associated with Eglin. She needs some serious people skill training. It’s ridiculous. It’s not what you say, it’s how you say it. And sorry, if I can remember your name as a bank teller, you probably sucked! Horrible, no empathy, literally needs to find a different career. I’ve banked here for 14 years, and she’s made me feel so unwelcome unlike everyone else who is honestly amazing. Literally everyone. Lindsey is the sour patch in the sweet bunch, sorry not sorry! Curly short hair, and rude as ever!

Kim Walden was the most disrespectful, inconsiderate, person I've ever had to deal with after the passing of husbands mother, I gave licence SS# and will, and still giving me problems, my attorney will be getting involved in this problem, good luck to you that have to deal with this crooked bank

I was assisted by Kathy today over the phone about a snafu with an account. She swiftly remedied the two-fold situation. I appreciated her friendliness, especially since I have difficulty hearing on the phone. I ended the call knowing I was in good hands! Love my EFCU - 20 years!

Eglin used to be the best bank around but over the past couple of years it has slowly dwindled down hill. Not sure if it is due to new employees or not but I used to get paid on Fridays at midnight on the dot. Now I'm lucky to get paid by Saturday. It's a headache for sure having to juggle between work, family and trying to call all the company's I need to pay on a monthly basis to change auto pay dates around, very inconvenient to say the least.

A representative/employee by the name Thomas is very rude and disrespectful I don’t see how he still has a job there I do not recommend banking with EGLIN until they decide to hire more employees with respect and positive attitude. Instead of helping me over the phone he keeps trying to refer me to the branch for basic information I can retrieve over the phone. He is a waste of tax payers money!

Just moved to FWB and decided to open an account with EFCU. After applying for a small personal loan and being denied. I will be finding another bank to be with. No point in letting a CU hold onto my money if they're not able to give their members loans when needed. Thanks, but no thanks.