Elements Massage, University Park FL

THE WORST!

This location ran a promotion in July then shut their doors a week later. I purchased a 90 min massage as a gift how embarrassing my friend can’t use. I called corporate and no response

So I am not sure what do you call a business place that is out of business shout down without giving its customers any details about how long it will take to do that! I have 2 gift cards that are total of 3 hrs! Someone better get back to me soon before I’ll open a case of fraud with my bank soon!

I have two 90 minute massage gift cards that I can’t use because they unexpectedly closed down with no notice! I have contacted corporate on MULTIPLE occasions trying to get the gift cards honored at an open location but have gotten no response.

I purchased three 90 minute gift cards and was also a member, paying for a 90 minute massage each month. They closed their doors with NO notice to their clients. NONE! The only way I found out about my appt being canceled was thru my therapist and by that time they had already closed their doors. I have called numerous times but the phone is disconnected. I called corporate and haven't received return phone call from them either! Horrible customer service. I will never sign another member agreement with Elements, especially knowing that even their corporate office doesn't value clients. There isn't even a way to cancel my membership online. Fingers crossed I can use the gift cards because they were only valid for the UTC location. What a horrible way to treat people! This place needs to continually be reported.

Anyone new, use caution with this company.

Just went to Elements to get my 90 minute massage not only is it closed there’s no way to get in touch with anyone. I don’t know how to get my money back for the massages. I’ve already paid for. Also, it’s been impossible to even get an appointment this is absurd. I’m contacting the Better Business Bureau.

Quickly took my money for a gift card, took over two months to get an appointment. Then they call the day before my appointment and cancel it and tell me they are closing down shop and have no idea when they will be back open. I politely asked for the lady to speak to the manager/owner and refund my card. Still haven’t heard back and this was months ago!

Most affordable massage around. I think my time was cut a little short but the massage itself was enjoyable and professional. Bought my daughter one as a gift too and she said it was so nice to have a therapist who respected quietness

Completely Unprofessional! I’m writing this as I drive back home 45 mins from an appointment I’ve had scheduled for 2 months that I never received services for. I got to the studio to find a note on the door saying they are moving and all massages have been cancelled. This is totally understandable however I was not notified of this by email or phone. I even double checked I received nothing. I tried to call obviously phone line is now down, so I try to email.it won’t work. I wouldn’t even have left a negative review had I been able to talk to someone to see what kind of resolve they could offer for the gas and time spent wasted. Please feel free to call me since I am unable to reach you!

Booked an appointment at 1pm for a 4: 30 appointment. Place was a 35min drive away and I was in pain and didn't really want to drive sitting upright but ok. 5min later one of the other company's called me back and could fit me in at 2: 00. It was only 2 min from my home. After booking new appointment I called back this company to cancel first appointment.
The response I got from woman on phone was that there would be a $40 cancellation fee. I literally cancelled within 10 min of setting appointment. Obviously I hadn't given any payment info yet so my response was simply "good luck with that" and I hung up!
Now I could of just no showed on this company. I was polite and courteous enough to make a call within 10min of booking appointment. The fact that someone even tried to charge me for this is the reason for a one star review. As far as their actual service I haven't a clue!

Tanika is one of my favorite massage therapists. Last session was relaxing with the massage and cupping.

Nicole that works at the front desk is professional, organized, hard worker.

Good. Couples massage was really nice. Wife seemed to experience a more full treatment with the glutes being massaged where as I seemed to have a "no no square" preventing a full bodied massage. As a wightlifter those areas tend to need more attention. Other than that very professional and would return.

Very nice facility, with very professional employees and therapists. Jenn was terrific. Many thanks.

Absolutely amazing, I feel so good. I cant wait till Eric gets back from vacation for my next massage. He listened and knew exactly where I needed pressure! Beat massage ever!

Excellent massage. But they are so popular that I found it hard to get a booking less than 3 months out. I finally got an appointment for an hour massage, but had to sacrifice my 90 minute gift card. I hoped perhaps they would give me an add-on to compensate, but no.

Brooke is the best. Great massages at reasonable rates. Joined their membership.totally worth it!