Enterprise Rent-A-Car, Jacksonville FL

Enterprise Rental on site of Gerber Collision & Glass Repair.
You are greeted with sunshine smiles!
A question of how can I help you?
What kind of ride you would like Us to put You in? All questions are fully and clearly answered.
You are escorted to your vehicle,
all features are explained
you are asked question are you satisfied?
And bidded, Be Safe!
Their smile lights the way as You drive off!
God Bless!
Alton & Versie Campbell

They were friendly an courtesy. They went out of thier way to accommodate the cùstomer. If i ever need to rent a car I would use them again

My car was stolen and I ended up having to get a rental. Great location. William and the other employees were friendly and answered every question I had. They were very friendly, helpful and explained every single detail of my contract. Definitely do not want to go to any other location!

Very grateful for this location. It was close to the repair shop and Ryan's customer service skills were awesome. And Patrick drove me to my shop and he's a great driver and conversationalist. 5 stars to them both. Had no issues with getting a rental driving the rental and returning the rental. Good times.

I had a great experience with renting from Enterprise. They knew our situation and helped us get into a comfortable car. Awesome service with the staff.

My daughter's insurance made a reservation. The week prior she lost her iD and was given a temporary paper that says her id is on the way. She also has a picture of her iD with the expiration date and whatever else they need. She is in the military and is stationed in FL. Her iD will come to her home in NC. They wouldn't let her get the vehicle because they claim they need a physical id. Why turn down a customer when they have proof of having license. My child had to walk home in her uniform because he act like he couldn't give her the car.

Felt let down because I have been renting every week and I leave stuff and previous management would save for me and last week I left 300 dollars headsets that I use for work and I was told they had them but today I showed up and no not the case. I don't care for that value so much as I have gone through and been through 4 managers and their crew from that store and they all were super trustworthy. I don't want to insinuate that the management is to blame but you can't find one thing left that was in the case and say that's all we found. It's more of a letdown for me really. Where are you J, and you people. So trustworthy and friendly

Two reasons I will NEVER rent from Enterprise again.

1) They don't give you a car with a full tank of gas, but they expect you to bring it back with the amount gas that it had at the time of rental. This way they always win because it's next to impossible to return it with the same amount of gas. Avis provides the renter with a vehicle that contains a full tank of gas. That way, one only has to fill up the tank.

2) On the third day of my rental, the tire light came on. When I checked the tire, it was 11 lbs.too low. I filled it up, then the fourteenth day, the car wouldn't start. When I called Enterprise, they offered to send out help, but said it would cost ME $55. So they give me a car with a low battery and give me privilege of helping with the cost of repair. Wow! In contrast, when Avis found out I had to air up one of their tires, they gave me a $30 discount.

NEVER NEVER NEVER again.

My Moms boyfriend has Dementia and wrecked the car. We have been waiting 2 weeks for a car. Can never get anyone at this number. Went one day and waited 2 hours for them to tell me no car. Worst I have dealt with. My Mom still doesn't have a car.

We got there at 5: 08 r to get a rental car and the insurance wouldn’t cover collision so we were on the phone for over 2 hours trying to get this car and courtney was so helpful and understanding with us.she made she we left with a car! And she stood out in the cold bless her heart she’s amazing

I had a wreck Sunday January 30th and came in Monday and got a rental car from Enterprise which is who my insurance company referred me to and I have to say this was the best experience I've had ever in renting a car, the entire staff is great including Courtney she is awesome and deserves a raise in my opinion. All those negative comments I've seen can't be true this is the best rental car place in Jacksonville. Customer service is A1!

The level of incompetence I encountered at this location was astounding. We had a reservation, and lo and behold - no vehicle was ready. The associate promised to find one and would call with an update. After 4 hours - no call. I called the location several times, and you guessed it - no one answered. I then had to get a ride to the location only to be told there was a 40% chance I would get a rental. The associate told me to check with other locations. I asked if she had a list, and she blithely answered, "Look them up on the internet. " Needless to say, this was the worst customer service I have ever encountered.

I'll make a long story short I made a reservation at took me an hour to get through they were supposed to pick me up at Wilson's body shop on Monday morning they never did pick me up.

4 hours later I got a rental through Hertz they picked me up and I wasn't on there books.
I tried calling several times on Monday then never pick up I don't have time to be hold for 50 - 60 minutes each time to talk to a person.
Enterprise needs to close their Main St.location in Jacksonville Fl.
Or get enough people to run it.

Had a great experience. They stay busy but move as quickly as possible to take care of you. Staff is excellent.

Terrible experience renting from this location. First of all, my car wasn't ready at the time of pickup so they offered another choice and charged me extra for it. I also had to extend my rental and after getting approval from Enterprise I got charged $325 extra because this location is not open on weekends so they closed my rental agreement on Monday instead of Saturday. Called multiple times to have the issue resolved. The branch manager told me I would be issued a refund that was never processed. After 5 different calls (and 16 days later) I was able to speak to the area manager that finally issued a refund. Stay away from this location at all costs.

Horrible experience with the customer service at this location. My insurance company sent me to this location for a rental that was covered in my insurance. The rep was aware and instead of telling me there was no car at the location in my range while on the phone with me, when I got there the only thing he had was over so I took it bc I needed transportation desperately. My coworker came with me and during our interaction with the rep he was short, made smart comments and made no eye contact whatsoever. After I left I checked my account and noticed I'd been charged twice, or so I thought. When I called he told me the extra charge was for the additional rental cost that my insurance didn't cover and i was charge for 4 days in advance. He did not say this when he charged me in person, I was told about the deposit but not that I would be charged that day for 4 days. Needless to say I was heated, but had to get to work and prepare to go visit family for the holidays afterward. I decided to reach out to another Enterprise for a car in my range and found one on Lem Turner. They really made up for the poor customer service I received at the initial location and they refunded the additional charge. I was in and out in less than 15 minutes. As someone who works in HR, the main street location rep could use customer service and cultural training before you guys lose more customers.

You say you pick up, I'm litterly 5 more miles than you allow and you cant accommodate a customer. Very poor service. Will never use Enterprise again bank it.