Enterprise Rent-A-Car, Ocala FL

Jake, & the entire crew did a stellar job. They completely exceeded my expectations and really went the extra mile for me & my family. We had a special occasion that we really needed a special car for, & boy did they deliver! The day, & the car were absolutely perfect, & we couldn't have done it without you, Enterprise - THANK YOU!

The employees are sometimes not too helpful. Reserved a Premium car for Christmas and ended up having to get a pick up truck because they refuse to accommodate me.

Staff went above and beyond to assist me. Extremely friendly and professional, I will recommend them in the future!

I really enjoyed my experience with enterprise it’s always good, customer service, ppl skills, courteous staff, I’d definitely recommended them. They help made my bday weekend a successful one thank y’all Enterprise ️

Ashley Jackson

Our experience was fantastic from start to finish! Alexis was professional, friendly, and efficient. Once again Enterprise impresses us as our go to rental dealer, and thank you again Alexis!

Fantastic customer service agents ready and wanting to help as soon as you walk in the door, smiling and kind and my agent, David, was so helpful and pleasant I really enjoyed the experience! I will definitely come here for my next car rental and tell all my friends! This was at the one on 10th St in Ocala Fl. Great people!

Ordered a midsize car online for a week when arrived on lot was given a compact car when I turned it in they were going to charge me for a midsize car I had to make them aware that they have given me a compact they did reduce the cost to a compact car

Car was a loaner due to car repairs but the rental smelled of smoke or something & was dirty inside

Staff was friendly and efficient. Disappointing choice of vehicles. Nothing in the larger cruiser type vehicle available. (Though the website allowed me to reserve one)

This is an awful place keep your money this location must be under New management because this was the worst experience I've ever Had with a Enterprise Rent. Very unprofessional ill mannered people. So please do Not take your Business to 448 Sw 10th street

It was the worst experience I’ve ever had first the car smelled of smoke I had to get another and then the next one was so dirty I just couldn’t believe they would send cars out like that. I think they need to Che up there working people.

Had a rental through my insurance and the team at enterprise here was amazing, I was picked up from the auto body shop and had my rental in a timely manner. My rental was clean and in good condition. All the complaints are from people that have unreasonable expectations and have " me me " personalities.

Do not rent from this branch unless you want to be robbed, they charged me a $100 fee to drop it off at a different enterprise branch that I have done in the past before and it was no issue.both managers hue and thack were very rude and unprofessional in handling the matter. I will rent from other branches from now on, surprised this place is still up and running with the terrible management it has. Drive 30 minutes to the villages and rent from there you will be much more satisfied.

Thank goodness you had a car when I needed one. This location is always friendly and helpful. Thank you again. I have been using you guys for years.

I gave a star to be nice lol. However this was the worst rental vehicle I’ve ever rented. It was completely filthy, stains everywhere as if it were a work truck. The tires kept going low, I was pulled over because the tag was expired, it smelled like smoke, I was surely convinced that it was probably an employee’s truck because there was absolutely no way a rental car would have so many issues. My fiancé and I actually found it comical that this truck had even been given to me and supposedly the only truck they had available. This particular location has really gone down in the last year or so. The amount I paid for that truck should have been cut in half for the condition it was. I’m appalled by Enterprise. I will definitely be renting again, just not from that store. Smh…. I wish I could post the pictures I took you the inside of this vehicle

Staff very helpful and accomodating. Rented from them before with no issues. Would have given 5 stars but this time around got a vehicle that was infested with roaches. Could not return it because when I discovered this issue I was already out of state. Upon return i advised them of the issue they apologized, gave me a discount on rental and advised that they will do a deep detail clean on the vehicle.

I rented my vehicle from the Ocala location, although I live in a different county. Prior to COVID-19, my company did business with them. So I always enjoyed this location. They are always professional & very efficient.

If i could give a zero i absolutely would. One of the worst places I've been into to do business. Ive been renting cars and trucks for years from enterprise. But will no longer even think about it anymore. The rudeness of some of the people there at the 10th street ocala florida location is absolutely the worst ive ever seen in my 59 years. The young man if i would even call him that.the young punk was so rude to me and my wife.after telling him i would be talking to a supervisory in charge.he said we dont need your old folks business any way.we make our money from the younger people i will never be going to this establishment ever again