Epic Audio Video, Naples FL

Great job setting up our network, access points and Sonos system. Very professional and neat clean job.

I recently called the shop for general information about my 20 year old stereo and spoke with Joel. He was very professional, knowledgeable and answered all of my questions. When I am ready to upgrade, they will be my only choice.

I had an issue with a Classe Sigma amp5.
When Classe stopped manufacturing the line I was told the Sigma Amplifier and SSP would be fully supported, its been more than a month. I requested a replacement, yet was denied.by Classe.was told this morning I would hear back. I never heard back. Both my Rack SSP and Amp5 came from Epic.as well as a strange interaction dropping it off.
Bye Bye Amp5, hello Dreadnaught

Greg Masson jumped at the opportunity to solve an aggravating audio system problem of my making. He efficiently and effectively implemented a plan to solve my problem and I am a happy man.

It is rare nowadays to find a contractor that hits its target in every way at the highest levels. Our experience with Epic could not have been better and they really exceeded out expectations. Joel Seiden was with us from beginning to end and really made a big difference. He is uber professional, very knowledgeable and a great listener who understood what we wanted and let us know - without pressure - what we should consider. He was creative and kept an eye on costs while persuading us why spending a little more would provide outsized benefits.

The installation team was also top drawer. They were professional, courteous, unobtrusive and patient with us in the set up, demo and tutorial phases.

We could not be happier with our experience, feel like we got a great value and recommend Epic without hesitation

Very helpful staff. Knowledgeable about products. Excellent high-end inventory. Beautiful showroom.

The owner was great. Very helpful. Really interested in making sure we got a fair price. We would definitely recommend them for you home theater needs.

Bought my Paradigm Reference 95 speakers there after Mike set up the perfect listening area for me. They went out of their way to make sure I was happy and even switched equipment so I could do an A B comparison. Great store

Bill Carroll was excellent. His recommendations for the TV and equipment for us was perfect. We love the entire setup from the Sony TV to the Savant remote. Paul and his installation crew also did an excellent job with the wiring and install. Bill did several pre-order and follow-up home visits and phone calls to be sure we were happy. We highly recommend Epic Audio Video.

Brilliant service very helpful staff. Service engineers Mac and manager Richard very helpful. Good professional advice. Would recommend Epic to friends and others.

I strongly recommend against Epic Audio. The sales person estimated my installation at $1000 based on a time and material basis. When they were done, they said it was over $2000 for the installation based on a rate of $220 per hour (two people at $110 per hour each). While it did take 2 people to install the TV (75 inch), it should not have taken two people almost 10 hours together. When I complained that the estimate was double and that I was not provide the double hourly rate, the answer I got from the installers was that the sales person was let go because of mis-estimating jobs and that they would have the owner contact me. He never did. Here is my take: they will price the equipment at a competitive rate with Best Buy/Magnolia and make an inequitable final price with an outrageous $220 per hour install rate. I would not use this company again. Buyer beware.

I contracted Epic Audio for the A/V of my condo while it was being renovated this past summer. Due to employee turnover and lack of supervision, the wiring was done incorrectly, so walls had to be opened up after texture and paint (twice). The techs doing the re-wiring and TV setup were more concerned about time on the job and finding fault with their coworkers install than doing things right. Epic left the system a mess and techs were consistently "too busy" to return. A different A/V company was employed to fix/finish the job in a professional manner.