Executive Auto Repair, Marco Island FL

Got an oil change and not even halfway home I broke down and there was no oil in my car, luckily a state trooper took me to a gas station to get oil, not sure what they did but something wasn’t right, also had to wait two hours for the oil change.

$0 STAR - BEWARE AWFUL SERVICE - Marco Island Bald Eagle Location - Came down on vacation had an issue with a braking sensor. They said they fixed it, issue surfaced again after driving a few miles but was heading home (out of state). Called back and they said get it fixed once at home, and they would work with us in addition to the warranty return for part and services. Got home made calls, no calls backs. Returned a month later for another trip and stopped by to discuss resolution. Response.nothing we can do. We dont have the part that was replaced and you didnt use our nation wide warranty service partners (which of course was first time it was mentioned even though we said we were taking it to the Acura dealer). I do not write reviews but in this case I want to make sure people in similar situations understand what they are dealing with before using their services. Basically $500 to diagnose and improperly repair or install working part. Car issue was actually fixed by dealership because of a seperate issue dealership diagnosed. Fail across the board from a customer service, diagnosis, and repair perspective. Hope this saves others from similar experience.

Thanks For Your Excellent Service!
May God Continue To Always Bless You All & The Rest Of The World!

Executive Auto has serviced our cars via AAA for years. They have always done so very quickly. They are professional and friendly. When we go to the shop for service the team there is quick, professional and friendly.

Hold on folks & get ready for a rollercoaster of a ride w/ these guys. Was referred to them by a local business man & the first couple times went fine. Our last experience was full of miss communication, bait & switch & over all just treated rudely with a lot of promises yet zero solutions. It’s hard to find quality customer service & even worse that some places try & take advantage of honest people.

I will never use again after using for fifteen years plus. Was treated by an employee so rudely today, I am still shaking. They would not give me owners name. This past week I spent over $ 3500.00 with them. They must be under new ownership. Please let me know who owns this place. No way to speak to a customer and a lady.

In a situation where my car broke down, David at Executive Auto did a great job in getting me towed, having the issue evaluated and providing professional honest advice in a timely manner. Their honesty, professionalism and fairness in pricing for service provided was greatly appreciated and their advice calming in an unsettling situation. I would highly recommend Executive Auto and look forward to their servicing my vehicles in the future. Thank You Executive Auto.

Professional, courteous, punctual. Highly recommend. When calling for an appointment, David was polite and thorough. When dropping off my car, Henry was respectful and greeted me by name as I walked in the door. The service was completed in the time frame provided at a reasonable price.

Great service received today. They were very busy but cheerfully worked me in so I can travel tomorrow. I also like taking my business where it’s appreciated. Henry and Jeff were great. ‘Will definitely go back if need arises.

We have used this repair shop fir the last 6 years. They are always friendly, professional and reasonable. Always receive great service and repairs are made on first visit.

I want to thank all of the staff at Executive Auto Repair for the great work on my BMW. I used the BMW dealership for years until I found Executive on Marco Island.
I have been very satisfied with the work that they have done on my car. Thanks for a job well done.
Bernie Presock