Extra Space Storage, Kissimmee FL

It was a sudden need on a Sunday and the call I made was amazing. In literally 10-15 mins I was signed up over phone and assigned a unit and a new lock was already inside the unit waiting. All this when they were closed on Sunday. I’m impressed! I’m very critical of my time or frustrations and this was one, if not the easiest business experiences ever in all industries. No computer work as well. A great job and no long term obligation with a facility that is clean

The staff was very professional and very friendly very knowledgeable and my unit was extremely clean the building is clean the access is easy for my car and there are plenty of dollies to use I would recommend the storage place to anyone looking to store any items

Leela from Extra Space Storage is truly a delight. Her kind, caring, and compassionate approach in solving a technical glitch was the epitome of guest service!

John was a great help giving me the perfect and necessary information regarding my Unit. Anytime you go this store I would recommend John and Lila's Help!

I want to say how thankful I am of John and Lila at this Store they provide amazing customer service in all the information that I needed! They handled everything at it's absolute best and I couldn't ask for better people to help me out!

John and Lila are superstar managers. From the moment I walked in, the information they provided was very informative and easy to understand. I will recommend John and Lila to anyone who needs help!

Thanks to John and Lila, for your service you are the best. If you have a company and you looking for Storage, they are indicated. Clean storage, clean areas, If you have questions they are there to help you.

Lacking basic needs like power and a trash can. All power outlets are turned off and trash bin is always locked, plus a fee for throwing out trash.
UPDATE: The next day the restroom was out of toilet paper -_- This was after they responded to my comment and a weekday (Friday)

After collecting all my personal info, informed me the rate would go up by an unknown amount in 4 - 5 months. They won't tell you how much the rate will increase or exactly when the increase will happen. In my opinion, the lack of transparency signals this is a company that can't be trusted.

The worst customer service ever the manager Lily is very rude she keeps going back and forth with you to argue she never wants to help customers, she will blame you for everything. They will increase the price monthly without letting you know. Because of her she’s losing customers. While the other worker John he’s super nice and helpful. I would not recommend this place to anyone.

This place is one of the cleanest facilities I've been to. Well lit indoor units.management very friendly and keeps things clean and neat.

The staff here is amazing! They are friendly and keep the place safe and clean! If you are looking for a place to store your belongings this is the place. No matter the time of day or month of year I have been there it was always super clean!

Excellent attention from Mrs. Lila Villamizar, very charismatic and attentive, she took the time to explain all the options and in Spanish.it is appreciated

Excellent attention from Mrs. Lila Villamar, she gave us clear information and we ended up renting the 5-star unit for her

These are some of the cleanest well maintained storage units around. Very neat climate controlled. Fair pricing.

This place is the cleanest neatest storage facility. It's air-conditioned spacious very well maintained. Wheelchair accessible.

Great store, great location, great environment, great people and John gave the best customer service. Looking forward to referring more friends.