Eye Center of St. Augustine

I love the doctor that I’m seeing what this practice. There’s no problem with the medical side of this practice But the business side is pretty bad. They refused to fix their phone system. It’s so sophisticated that no one can really use it properly. If you leave a message you never get a return phone call. I left a message a week and a half ago on the 1 prompt, which is for serious cases that have certain symptoms. No one has ever return my phone call, nor can you get anyone on the phone. I drove down to the main office in Saint Augustine last week and told the receptionist about me leaving a message and no one returned my phone call. Her answer was they don’t have enough people to return phone calls. Sorry. They only prompt where you MIGHT talk to a real person is if you hit “normal appointments”. They can only help so much because all they do is appointments. They send messages to the rest of the staff, but sometimes those messages either don’t get there or they don’t get proper follow up. Hey office manager ……. GET A REALISTIC PHONE SYSTEM OR FIX THE ONE YOU HAVE.

Took so long to get appointments between cataract surgeries. Then my final surgery had very poor results requiring that I go to a specialist to redo the surgery. I’m still waiting to have that done which is now high risk for losing sight because of the long period of time before replacement. Now I keep getting bills from Eye Center for eye exams post surgery to try to figure out what went wrong.

I had cataract surgery on one eye early March. The entire process was unacceptable of a Healthcare facility. Appointments were not honored in sequential order, Stevie in pre-op paperwork could not answer a single question associated with the facilities paperwork or what insurance covered vs.patient out-of-pocket. Stevie also could no explain Credit Care option posted on her desk. Not a single associate at front desk or in the optical shop ever answered my calls or returned my call after l left a voice mail
I had to physically go to the office, sign in as if l had an appointment, appointment and then ask questions. No onsite staff could answer my questions, but assured me the proper dept.would get back to me. No one ever did. Be prepared to wait aia minimum of 3-weeks to receive glasses as shipped to off-site lab to be made. I continue to receive invoices and collection calls, however do not owe any money. Office dies not return calls. Off-site billing unable to reach a liv person. I went to the office and waited to speak with the office manager and relayed all these issues to her. If l could gice the iffice a zero rating, l would. Do not give this facility your business.answer questions, but promised the proper person would get back to me. No one ever did. The optical shop apparently now sends off-siye for lenses to be made. Be prepared to wait ain

Dr Stan diagnosed me with AMD and they refuse to write a referral to retina specialist. Malpractice? Feels like it.

Had yag surgery in my right eye the doctor used hand soap to clean hands and the nurse stated that’s hand soap he was so confused.during the procedure the light you look at was on my left eye, doctor zapped my eye and then grabbed the light and moved it quickly to my right eye. Prior to the procedure my vision was great but had some floaters in my eye, now my vision is much worse in my right eye. The doctor seemed a little out of it. I would not go back or recommend them to anyone. Waited 45 minutes in the exam room for the doctor on one of my visits as he laughed on the phone on a social call, rude non caring.

I have been a customer for years, but after my last visit I will not return or recommend this establishment. Terrible customer service. I called several times to speak to Dr. Hockett, but was given the run around and essentially was never able to speak with him. I left several messages, no response. I mailed 2 letters and still no response. They do not have a problem harassing you for a payment though.

I had a visit this morning and the receptionist was very pleasant even though she was training someone Mrs. Stevie (extremely pleasant/knowledgeable), Mrs. Carey (she's a hoot) and Mrs. Kim was an absolute delight to deal with. The doctor explained every step of what would be required for me. They were all jam up on the knowledge and I wasn't just left to linger and wait. They kept it moving.