Eyeglass World, Merritt Island FL

Last time they would not open the door. This time they would not repair my glasses only sell me new ones. Total rip off.

Everyone in this store is very pleasant. We went in to make an appointment for eye exams. At the time, we specifically asked if our insurance would cover the exam and were told that we would have a copay and the rest would be covered. We couldn't get an appointment for three weeks. Two days before our appointment, we got a call from corporate, and Cindy told us that our insurance would not cover our eye exams. We would have to pay up-front and hope to get reimbursed! If we had known this when we first asked, it would have been helpful.now it feels like a "bait and switch". The worst part is that we've already waited three weeks for our appointment and now we have to wait three more weeks for our appointment with an office that accepts our insurance.

EQUIPMENT BROKE - THEY CANCELED APPOINTMENT.

They canceled my appointment at the last minute because their equipment broke and they couldn't do eye exams. They couldn't rebook because they didn't know when it would be fixed. I have been here a few years ago and they were okay, not great, back then. Now, they seem even less organized.

The establishment is working hard to accommodate their patrons in a safe manner. They check temperatures on entering, as well as clean between clients. The employees are super friendly and helpful.

Went into get a pair of glasses fixed that couldn't be fixed. Decided to try make an appointment to get an eye exam and while waiting we're picking out frames. Once we finally got someone to help us they said they'd be right back to make the appointment and 8 minutes later we just went ahead and left. No one else in the store except for one customer and four technicians. I'm sure our business will be appreciated someplace else.

I really needed this eye appointment, it's for a new job that I'm starting soon. I've had issues in the past with professionalism and a rude doctor but looked past it. This time is the last straw, I made an appointment for today I had numerous reminder calls and texts from this company and I confirmed two times, I walk in today and the doctor says they have no idea where these appointments are coming from, I walked out without saying a word, I would never come back to eyeglass world again.

Edit: In addition to this, I tried to order contacts through their website a day afterwards and was told that I need a valid prescription. So I called in to get a prescription and they ironically told me that I needed to schedule an eye exam! I told them that I had scheduled an eye exam and walked in through the doors and was told that I did not have an eye exam scheduled that day, they said they were sorry, didn't know what happened and only said they're availability was in two weeks. So now I'm stuck without being able to order contacts and I have to wait two more weeks to get an eye exam for one that I had already scheduled? Unbelievable!

All I can say is WOW! Eyeglass world, in Merritt island is doing an outstanding job during these trying times! I appreciate them taking everyone’s temperature before they enter and providing everyone with mask to wear. Grateful to see another establishment taking all the necessary precautions to keep us healthy and safe! The staff was clearly overwhelmed. Bombarded with phone calls and dealing with late patients but kept it together and was constantly moving forward! Regardless of the time crunch. Doctor Sylvia took the time to throughly explain my eye exam and results. Even though my appointment was interfering with her lunch break. She took her time to discuss what contacts lenses would best fit for me and answered all my questions. I’ve had other doctors but would recommend this doctor! Cydni, at the front desk holds the place together. I cannot believe she only has two arms. Thanks again Eyeglass world staff! We appreciate you and the sacrifices you make for us!

Talked to Amy on phone and discussed cost with insurance applied, arranged appointment to see her next day. We looked at RX sunglass lenses for a pair of Oakleys and I ordered them. Glasses arrived that nect bFriday and they look grest! Amy was great and very nice to work with, highly recommend by me for customrc service

Place was awesome, clean, great customer service.incredibly knowledgeable about products. Everyone greeted my wife and I, and Davaughn showed great attentiveness, and patience and really got me into a pair a glasses I felt comfortable with, and also fashionable enough not to embarrass my children. Would definitely recommend.

The doctor was caring, patient and very thorough. The staff that assisted with my glasses were kind, friendly and swamped but made sure you knew they were there. Glasses were ready by 5pm. I was so happy.

Visit was very easy the Sales Consultant Davaughn was very helpful and easy to work with from getting my frames picked out to getting my order completed. The whole staff at this location is very engaged while I was looking at frames they were always asking if they could help

I had a great experience. I had Davaughn as my store associate he was very well knowledgeable on frames and types of lenses. He helped me out a lot on picking the right frames that would fit perfectly. If you go to Eyeglass worl Merritt Island ask for Davaughn or I believe her name was Jordan. Both very knowledgeable and will assist you. Thanks guys you rock!

Absolutely, by far the worst experience I have ever had with TRYING to get my glasses. First and foremost I would highly recommend hiring an optometrist who can understand the value of a person's time. When I schedule an appointment for 10: 45, one would not expect to arrive at 10: 15 (plenty of time for paperwork) to find that not only has the 9am appointment not been seen, but the optometrist has not even shown up yet. After waiting until 11: 15 they finally called the 9am appointment in.but not to see the doc, just for basic measurements. I was told that I would be rescheduled for tomorrow. I DON'T THINK SO. With one call, I was able to make an appointment. I arrived on time, got seen quickly, and received my glasses in less than 2hrs. 20/20 is simply a far superior brand when it comes to customer care, satisfaction, and speed of service. Don't waste your time at eyeglass world. This place is simply awful and should be ashamed of itself for even having a storefront or calling itself a place of "business". I beg that someone from the corporate level contacts me in regards to this matter.

The staff is super friendly and very helpful. I get alot of compliments on my frames. Highly recommend.

Jordan hasn’t been a huge help every time I come in to buy contacts or get glasses. She is friendly and always accommodating! Thanks Jordan

Was at this location maybe a year ago and had tests for glasses and contacts, for myself and my wife. Spent over $1100 on 4 pairs of glasses and 2 boxes of contacts. Had a problem with a pair of my glasses I wear every day at work. Went in thinking I could get them fixed or even have to buy new frames, cheaper than all new glasses. The lady asked if they were under warranty. Great question I thought, let's check. Got some info from me and said sorry there was no warranty. I said ok, can I just get them fixed. The response put me on the floor. "There was nothing they could do for me" What? Not even, we could see if we have frames to fit the lens. I will never give this company another penny.

I asked for a refund of over $650.00. A complete waste of a month of my time. The store has no focus. First visit was the day before thanksgiving 2019. Glasses were ready Dec11 but the lens were not correct. They were recut and arrived back Dec 26 still not correct. The field of vision was not in the center as measured. Don’t waste your time.

Great doctor, unhelpful sales staff.
Arrived early for appointment but was seen almost an hour later.

Previously had purchased sunglasses and eyeglasses paid $200 for lenses in sunglasses only for them to be defective.

Wont bother coming back again.

Great experience today! I was skeptical because some of the negative reviews here, but the experience I had was way above and beyond what I was expecting. Darrah was the person that attended me, and she answered all my questions with a smile. I asked specifically what types of glasses I can get the same day, since I was desperate to get a pair while I waited for a very expensive pair I ordered in one of those medical offices. She explained to me what options I can get in the same day, so I made my choices, payed, and left. About 2.5 later I came expecting to be told my glasses wont be ready (again because of the bad reviews I read before), but there she was. Darrah behind a counter getting my glasses ready at exactly the same time she said I could come back to pick them up. I got the two glasses for 78 with some upgraded progressive lens, so ended paying 258, which made me happy, since the day before I went to Lenscrafter, and the cheapest option was like 350 for only one pair, and it was really ugly. The ones I got at the Eyeglass World I actually like. So all in all it was a really good experience for a first time glass buyer. Darrah even gave me a small class about how to use my progressive glasses. There was also a tall gentleman which I don't know the name of, but was really nice too, I mean he came to me and my wife to say hello, and looked really concerned about us being all right with everything.

So again thanks Darrah and thanks tall nice guy. I will sure come back when I need my next glasses.

The office here does indeed lack integrity, specifically Stephanie, typical car salesman pitch, had me waiting FOREVER on a quote, and when I asked her to take off all the extra, she still left the extra insurance they offer. I understand they have to sell x amount of of something but they gotta be honest and transparent, not this sneaking extras here and there, extremely disappointed and taken advantage of, this lady should be fire for lack of integrity.