Eyeglass World, New Port Richey FL

Walked in at 9 am when they opened was rudely met by an associate by the name of Rhianna tell me in sharp disgruntled tone to have a seat and someone would be with me shortly as I was attempting to look at the frames. I took my seat and then as if that was good enough another female coworker came out did the same thing even though I was already seated. Seemingly annoyed she repeated herself. I did not get that name but she seemed to be annoyed and had a bad attitude as well. When I was walked back to the exam area a guy who works here whom I assume is a manager by the way he was dressed and carried himself scolded them, telling them both either one could have been in the front of the store. They kept pressing for an up sale and refused to take no for answer. Will not use them again. Next time I need an exam I'll go to lens crafters instead. All in all most of the staff are super rude.

I recently had an unfortunate experience at Eyeglass World that compelled me to share my feedback. The customer service I encountered was consistently rude, and there were instances of unacceptable racist behavior from a receptionist towards a customer.

I was shocked by the disrespectful attitude displayed by a receptionist (with long brown hair, about 5'2'' wearing glasses) and a customer. After having a dispute with a customer 'this' receptionist continued to whisper and say rude things about the customer to the receptionist sitting next to her. After this, when I approached her desk to ask a question about my exam she gave me a nasty attitude that greatly impacted my overall experience. It's disheartening and frankly disgusting to witness such behavior in a service-oriented business.

I hope this feedback encourages Eyeglass World to address these issues and improve their customer service standard. Patience is key. Even though it may be difficult, everyone deserves to be treated with respect and kindness, regardless of their background or behavior. I advise that you don't waste your time at Eyeglass world and find another place to get your eye exam. It's not worth the trouble or money. And I hope this 'said' receptionist learns that their behavior will not be tolerated especially in a customer service setting.

Update: Problem resolved completely. I live outside of the country and had to wait till I was back in the US but everything was finally resolved!

Similar experience with this place as others. Glasses were not made properly. Long story - Going to be a fiascho to get what I paid for.

This was the worse experience I have ever had with anyone working with the public. The ladies are absolutely rude and they are, without hesitation, racist! Frankly, it's disgusting. You should be embarrassed to have employees that have no ability to keep their personal judgements on people's accents, color, or any differences, work for you. Do better eyeworld! The comment from 2 weeks ago was on point and you did NOTHING to change. ** Do not go to this location if you have any family, friends neighbors, etc.that are of a different ethnicity*

I strongly believe that it is all about experience where ever you go! This place does not offer that at all. The girls at reception are super rude, they talk loud with weird tone and swear after talking to clients over the phone, talking people down! Definitely not a place if you are not white, as they pick upon who they will talk nicely with. Also, the girls need basic training on using the magic words rather that raised voice and aggressive language!

About Dr. D, I need doctor to suggest when asked for an opinion… her answer to everything was “if you think you need it take it, if not then don’t. Which was strange, how about some facts… you are on your own!

I did speak to the office manager about my experience and he also had nothing much to say.

I won’t recommend this place to anyone and more so if you’re not the preferred color!

Had to give 1 star to submit this review, as per me they don’t even deserve that!

Matt helped me, quick, efficient and awesome! Thanks to everyone at the Mitchell Ranch Eyeglass world

Was there today 11-7-2023 for an exam. My wife had been here a few times since they have been at this location. For me, it was actually my 1st time in 30 years having my eyes examined. So I was a little apprehensive not knowing what was going to be asked of me as a new patient? So my anxiety was kind of activated as soon as I walked through the doors. We were taken back to the examination office area. And were asked to fill out their 3 page questionnaire. My wife had no problem whisking through her paperwork, and on to her examination. For myself, I was having some issues focusing on getting through my questionnaire, and was slowly going over each and every question. Trying to make sure I had answered them all as correctly to my knowledge as possible. But as my anxiety increased. I had made an error on one of the questions. And I felt I needed to redo the whole entire page. So not only was my anxiety getting higher every minute, my (OCD) kicked in as well. Now I was able to obtain another copy of this certain page of the questionnaire. And the two ladies behind the desk, wern't really understanding why I needed to redo the whole one page. But I didn't feel I needed to let them know of how I was feeling at this time. Or why I felt that I needed to redo this entire page. I tried very hard to be as calm as I could, and just get through this entire ordeal. I can sense that the young ladies were very confused on my actions. And were just trying as hard as I was to get me through the examination. So I just wanted to sincerely apologize to both of them for my actions today. Again, I don't feel these two young ladies had any clue of how I was feeling. And I really didn't expect them too. But in the end they both were phenomenal, and continued with their smiles and to try their best to help me. You, as a company should feel lucky to have them both working for you. After all was said and and done, I know I do.
️️️️️️️️️️ 10 stars for these two young ladies. I promise the next time I am there. I will for sure be a lot more comfortable having these two young ladies helping me through the process. Thank you for your understanding.

KUDOS to the General Manager Tyler for assisting me and my husband a disabled VET with his glasses. Tyler provided EXCELLENT Customer Service. I highly recommend he provide his staff with CS training.

Had an excellent experience, needed glasses asap and Danielle was able to get me in and out quickly within an hour. Very thankful would definitely recommend.

Amazing service! All staff members were polite, thorough, and happy to compare prices under my insurance. They had my new glasses ready in about an hour!

Tyler welcomed me when I first walked in. I explained that my glasses were broke but I didn’t buy them at Eyeglass World. I bought them at Optical Outlets in Tarpon Springs. I went there and was told they could only transfer the lenses to the exact frame that they no longer had in stock. I would have to buy all new glasses. I had picked out 3 frames the exact same size at Optical Outlets but she refused to do it. Tyler listened to my story, walked right to a display and quickly found 3 pair that would work. He transferred the lenses and I was on my way. What a huge difference in customer service. I will be back.

Not a bad eye place for a typical corporation. However, know before you go, if you want to use your previous frames for an updated prescription (even purchased from here) you will pay an extra $20 because you aren’t buying new frames (company policy per employee). So one way or another you’re paying for frames. Edit: Location in review.

What a wonderful experience!
I was helped by Meg and Mr. Washington was helped by Danielle. They were so helpful and kind. Dr Cochran was phenomenal as well. We both recommend the alternative to dilation and the Dr explained everything. Mr Washington and myself are so happy with our same day glasses. We can see in 4K. Thank you to everyone including Carl in the lab as he worked so hard so we could pick up all 4 pairs same day. It was a pleasure to meet everyone. We will be back with the kids and will recommend to friends and family. Thank you again, WE CAN SEE.

Great service, answered all my questions first, not a long wait, and they had to order my glasses. They said 10 days and they came in within 7 days.

I was greeted with kindness and understanding. Presented the issue with my glasses and within moments they were fixed and handed back to me. Thank you for being my greatest experience of the day,

I got an eye exam at this location and I have Never Been Able to wear the glasses I got for very long because the prescription triggers migraine headaches and I cant see anything up close with them anyways! I have to hold everything about a foot from my face. Ridiculous. I cant wait to get a new prescription and lenses somewhere else. Just skip this place. Really.

Thank you denielle for helping me with adjusting both my glasses now they're lots better appreciate you

1 Star - There are plenty of better/more friendly stores.

My mother went here recently and described her experience here. When she went, the lady taking her eye exam was incredibly rude. My mother told the worker she could not see the letter at the bottom of the chart and the whole chart was unreadable. Even though she told the worker that she couldn't see any of the letters the lady insisted that she take the exam. The worker points to a row of letters and obviously she already said she cant see any of them. After some arguing with the worker, the worker threw down their clipboard in frustration. When the lady said the doctor would come in soon, the worker left my mother waiting for a whole 45 or so mins, and clearly this was intentional. Even if you are frustrated or having a bad day, there is no need to be this unprofessional. I would not recommend going to this place, there are plenty other glasses stores that treat their customers with basic understanding and kindness.

Wonderful patients when working with customers. Great customer service. Danielle and jackie. Also tyler.they got the job done go team go!