Factory Auto Glass, Jacksonville FL

Super easy to get my window replaced with no hassle! They're a small shop with a big focus on customer service. I definitely recommend them!

I brought them a notoriously difficult project. 30 year old porsche 698 rear hatch glass. These are generally the same for 924 and 944 - the glass is a stressed member in a thin aluminum frame - they are prone to separation. Factory Auto Glass got it done easily! Damian knew exactly what he was doing and went out and bought the required special tools that day. I don't trust very many shops to work on my porsches, but they instilled confidence from the very beginning. We set an appointment time when it was convenient to me, and they turned it around in less than a day. Damian even took pictures along the way to show me all of the cleanup and before/after shots without me asking for it. I feel that I could NOT have had better experience. The team there absolutely crushed it. I will be bringing all of my work to them and telling all of my friends and PCA members. Beyond all of that the price was extremely reasonable - so much so that I even felt the need to tip. Service and competency like this is very rare these days!

I had my windsheid replaced. First they were on time.professional job by Jonathan and Thomas. I was very impressed.

Called several shops to fix a chip in my windshield and was repeatedly told they only do full replacements so I was shocked when I found a place that was willing to repair the damage that measured about 1 inch across. I paid $85 dollars for the same 15 dollar kit you can buy at Walmart that was used on my vehicle so if you want to be overcharged for your car to look worse than when you came this is the place for you! The crack is still visible and now I have a opaque, discolored spot where the chip is. I expected professionalism but I should have known better when I pulled up at 3: 30pm on a Tuesday afternoon and the police were in the parking lot making an arrest. I called not even 24 hours later to see if there was something further I could do and was told to replace my windshield - hopefully my warning is heard and I can stop someone else from making the same mistake I did by coming here. People work hard for the things they have and its a shame that because of Florida laws businesses will do unacceptable work unless you're filing a claim for replacement.

I was in and out in 45 minutes, the moment I handed over the keys they were already out there with the back glass double checking the size. All of the staff was very polite and the price was VERY affordable. I highly recommend them to anybody.

Excellent and responsive. I immediately felt I could trust them. Everyone was friendly and I will highly recommend them to my friends and family.

Mobile. Great communication. FAST and CLEAN.

Your guy did phenomenal work, and even recommended a tint shop (Tint Specialist on SJB) to get my window done the same day.

Cannot thank you enough, and for fitting me on such short notice! (FJ)

Own a 2012 Ram 1500 and had a water leak coming down the rear window. Was ready to have to replace the rear window, but my technician checked the 3rd brake light and found the leak and repaired it. He was professional, thorough and honest by fixing only what really needed repair. Their pricing was more than fair too. The front staff was friendly, knowledgable and professional too. Five star service all the way around.

These guys are great. I had them replace the windshield in my 4Runner and they did an awesome job. They were quick thorough and friendly. Mike was my tech and he is a pro. If you need glass give these guys a shot, you won’t be disappointed.

Very professional and took their time and to make sure the windshield sealed properly. The old windshield was leaking and had some rust that they took a wire wheel to and then primed it to make sure the new windshield sealed properly. I will be bringing all my glass need to them in the future.

My company has used Safelite strictly but after a horrible experience with delays and product availability earlier this year, we needed to find a new glass repair shop. Factory Auto Glass was referred to us and the service we received was remarkable! They offered same-day glass replacement and for half the cost Safelite had quoted. Factory Auto Glass has the mobile technician option also which is so convenient, and QUICK! They came to our business the next day, and when they realized they needed a different piece of glass, called for another team, and they completed the job in no time. Fast, friendly, affordable, and most importantly - local!

I got a crack in my windshield as I was driving out of town and called Factory Auto. They were able to get me in and out within an hour. Staff was very friendly and understanding. There was no hassle in filing a claim and staff talking with my insurance company. No ridiculous paperwork to sign. I would absolutely recommend this location.

We were on our way out of town when a truck kicked back a rock and sent a crack halfway through the windshield. We called and were told a technician could have the replacement at the shop in 45 minutes (it only took 20) and installed in an hour (it only took 30 minutes). The staff was very nice and extremely helpful. We were back on the road in a hour with a brand new windshield and zero worried. We will definitely be going back here in the future if we need the assistance. 10/10

WOW! These guys and gals working here are amazing! They got me in and out with no appt and I was happy with the out of pocket price. I highly recommend them, their service goes above and beyond! So happy!

I would recommend this company to anyone who needs their windshield repaired. The staff is courteous, friendly, timely, and does a professional job. They truly care about their customers! Hassle free, quick and easy windshield repair.