Fairfield Inn & Suites by Marriott Jacksonville Airport

Marriott is my brand of choice and has been for years. This was a very disappointing stay. Albeit the guy at checkin was absolutely amazing, all else was definitely below standard for the Marriott chain. The room was dingy and stale smelling (could use an update terribly). The A/C did not put out well even after i tyrned it down. The desk chair was worn. The mini fridge was loose and slid out of the space when I pulled the door to open it. The carpet was sticky (good thing I don't walk barefoot). Our TV did not pick up any channels, only static and when we called the front desk, she did offer to move us but as late as it was (after 11pm), we declined due to already being ready for bed. The young lady told us that the only thing she could do was come up and "play with it" but probably wouldn't do any good. The young lady advised that she'd add some points to my account.have not seen these yet. The outside door closest to our vehicle was inoperable (per the guy at the front desk which meant we had to walk all the way around to the front as there was no parking available in the front. $4 for a 20oz drink is ridiculous. Elevator is absolutely horrible. Not a satisfied customer and that's unusual for my Marriott stays.

This hotel wasn’t horrible, but it wasn’t good. For a Fairfield Inn by Marriott, you would expect way more. This hotel is very old and outdated. The rooms are a little bit older and the lobby is newer. The breakfast wasn’t bad. There was no waffle machine, which was supposed to be there, but except for that there were eggs, porridge, breads, and much more. The bed was pretty comfy and big. The bathroom was pretty big, and the shower had a strong stream. The only problem was that to get to hot water you had to turn it to the cold water, but aside from that it was fine. Overall very medium motel where you would expect much better.

Stayed 4 nights and they never cleaned the room. Complained 2 times to the front desk. Waste of time. Never stay here again

Probably the most pathetic Fairfield Inn i can recall. Breakfast buffet was bad. No butter for bagels, no sausages, no apologies. I reserved a room with 2 Queen beds - didn’t have one when i checked in. AC unit in room was noisy. They did move me to a different room when I complained. Won’t stay here again

I’m a rewards member and I’m VERY disappointed with this hotel! I had to pull up reviews on Google to get a chance to write a review because they never sent me a customer survey, which most within the Marriott chain always request. Room was very dirty, musky odor. Hotel staff seemed disinterested in your needs. Breakfast was terrible. And the beds were TERRIBLE! I could feel all the springs. They should not have Fairfield in their name. Do not recommend.

I have been a Marriott rewards member for 15+ years now. I have become accustomed to the Marriott Brand. This was a quick overnight stay at the halfway point to West Palm Beach. This is my first Marriott experience with ROACHES! I didn’t even attempt breakfast……Marriott should take their name off this one.

This was our first and will be out last. Please see if you can park to a spot where you can see your car from your room. That is probably your best chance to ensure your car is okay in the morning.

Old, smelly, run-down hotel. The staff is polite and helpful but would not recommend this place to others. The worst Fairfield Inn I visited.

Extremely disappointed in Fairfield (Airport Rd, Jacksonville, FL) and the Marriott chain’s customer service. Came back to my hotel only after a stressful day and stopped by the front desk for something and happened to see a stuffed suitcase which looked very much like mine -it was mine! With my eyeglasses tossed on top, toiletries scattered around and shoes shoved in! The hotel “thought” I checked out that day and instead of verifying, they decided to pack my things up and throw away the rest! After multiple attempts to contact customer service and hotel’s general manager, I got a (very) cold sorry and…that’s it. Such a humiliating and jarring experience – but for Marriott, it’s just another day!

Stayed 9/23-9/25/2022; Hesitated to leave a review, but after getting nowhere and no communication from Marriott want to help anyone else avoid this hotel!
When my sister and I moved items from floor to bed to complete packing, noted BUGS (One roach and multiple small white bugs) crawling around on items; Completed packing after wiping off everything to best of ability, alerted front desk and showed pictures, and put items in plastic bags; Had to check all items in order to not carry anything around the airport or in tight quarters of plane and then Uber home and immediately set about sterilizing everything to best of our ability
Emailed management with pictures included as instructed by hotel staff
Received invite to return and promise of extra points with barely an apology
Responded that was a ludicrous response to the added stress and expense caused by the hotel cleanliness
No response from second email; No points added to account, Stay has disappeared from my Marriott account so not even points from the original stay were credited - BUT I still have my confirmation, bill, and all emails with photos
Fully disappointed and traumatized by event. Completely out of character from my long history with Marriott.
Carah Patterson - Gold Elite member

Customer service is even worse! I just posted a review not too long ago and the "owner" gave me a fake email address! If they disrespect their gold members, they definitely disrespect other guests!

Very nice, convenient. They have an airport shuttle. Make sure to call them to send you the shuttle.

Positive- 2nd room was clean and unoccupied. First room was occupied. Hall smelled like pot. Damage everywhere. No cord or batteries in the clock. Tv remote didn’t work.

By far one of the cleanest hotels I've stayed at in my travels. Room decor was a little dated BUT it was very nice and comfortable. It's not super modern but it's not 1990s, and I can't knock the place for that. The staff were super friendly. The grounds were well kept, too. I'm no designer but I felt like it was very recently remodeled with designs from the year before. Nothing wrong with that, I enjoyed it, but some may see that as a downside. And those that do expect too much out of this area. If you want that go to New York and pay $500 a night.

Pro: clean, comfortable, cozy spot for the price.
Con: none that they can control, the roadways around the area may be confusing for some.

Overall 9.2/10, would stay again.

The staff is great. The beds are terrible, the carpet is sticky, the air conditioner is so so loud. I live in hotels more than my own home for work and this one has been terrible.

Hotel is outdated, need refurbished, carpet smells old, check in was pretty quick, breakfast was good, and price was fair.

Convenient for airport but the hotel is very "run down" and not even close to Marriott standards. I'm not even sure how they are able to keep the franchise! Trim coming off the wall around the elevator, dirty, chairs with broken wheels and holes worn in the seats! Plenty of other options in the immediate vicinity that appear a lot nicer!

Staff was extremely friendly and pleasant. They assisted with getting me there to the hotel after my flight got in at 1030pm. Will definitely stay here again

Shuttle took 45 minutes to arrive after we called first. Called back after a half hour waiting and they couldn't get a hold of them. Turns out we needed to take "Fly EZ" but we're told 'Easy Fly' and the 3 empty 'Fly EZ' shuttles that passed by never once stopped by the hotel shuttle sign so it's not like we could ask.

Rooms were okay, bed was comfortable, staining on couch. AC worked well and fridge. Ice machines on floors 2 and 3 didn't work, which was annoying because the sign on 3 said that ice on floor 1 didn't work.

Tvs are small, but work. Black out curtains aren't great, let a lot of light in. Hallways smelled like weed, it was very clear someone is smoking in rooms or hallways. We even had the displeasure of getting a visitor at 8: 30pm for a noise disturbance while tucking our kids into bed. We've stayed in lots of hotels with the kids. Most hotels have quiet hours from around 10pm-6am, and though our kids were laughing and running around as they got ready, it was extremely off putting to have some random security guard knock and "give us a warning" with annoyance. I use to work at a hotel and we never handled early noise complaints with security guards to intimidate people, and certainly not before 9pm. No one was screaming or crying, they had been sitting quietly watching TV before we started bed routines and we didn't deserve a 'warning'.

First time we've experienced this. Handling early noise complaints with annoyed and rude security guards giving out warnings to tired parents putting their kids to bed early makes some parents wonder if they really should rush to respond so quickly at 3am when the baby wakes up crying.