Family Tire Inc, Haines City FL

They are rude, unprofessional and not at all somewhere that has customer service. She gave me a price on tires, told me they closed at 5, when we arrived at 420 she told us they were closed when u can clearly see mechanics working. Then she was rude, talks over u and is so u professional. Hangs up the phone in your face and sends u to voicemail when u call back. Rude. Unprofessional and not at all somewhere u would want to spend ur money!

I purchased 3 used tires the same night I noticed one of them was flat so I called and let them know one of the tires is flat.when I arrived at opening time I was the first one there I waited 45 minutes for them to tell me my only options were to purchase another tire or pay for them to plug the bad tire they sold me. When I explained how unprofessional this was the younger lady at the front desk became very rude with me. Stating that they didn’t sell me a bad tire. When I told her I wish was able to see the tire before they put it on my vehicle she said well you didn't ask with an Attitude. This was my first time coming here I spent 225 dollars here getting work done on my vehicle and this is the experience I received.

Great service and fast. They don’t over price or sell what you don’t need. Ladies in office are wonderful

This people took my money! I’ve been there to fix my alignment because it was not good since day one, now they say that “someone” change something related to the alignment, and now I have to pay again for the alignment that was never done right, well let me tell you something that SOMEONE is in your team because I haven’t been in any other place. I don’t have time to go to check my alignment a 100 times!

They have excellent prices and the treatment from the employees in the Hall is excellent. The mechanic "Rober" is very professional and knows the subject, however he should be more cordial and kind to his customers. Saying good morning and a smile would be a total success.

This is my 2nd time coming here and I love it. Angelea’s customer service was amazing. The guys worked quickly yet efficiency on my car. Definitely recommend this place as they have good pricing as well.

I came to this business to check a tire of my SUV, after checked the tires they told me the front left side tire was leaking air, so they fixed, my surprise, the cost of labor $37.80 just for one flat fix. I had never pay more than $20 dollar for a flat fix.
However the problem was not on the left side tire, it was on the right side, I had when to another tire shop to solve the problem, which was to change the tires that were in bad condition, there I noticed that the Family Tire employee didn't place back the rim cap to the tire which he supposedly repaired. I came bact to business place asking for the part but they didn't try to find simply they told me that it isn't in the workshop. I do not recommend this business because they are irresponsible and excessively expensive, they was supposed to pay for part missing.

Had a flat tire on my equipment trailer. Showed up at opening time. Once inside office I was greeted fairly quickly by staff. After informing them on problem, they were swift to work on my flat in less than thirty minutes. Paid a very fair price for repair. Can highly recommend them.

All the people are very friendly and very familiar. They serve you quickly with respect and kindness. Very good work and at a good price.

They don't have set prices they make up their own prices on the fly they wanted to charge me 30 dollars to put a new tire on the rim while I can take it to another place and get it done for 15 I had a flat tire and the lady in front told me that I have to buy another tire I asked if they could patch it up they said no so they filled it with air and drove home I barely made it home when it went flat again thank goodness I live close.

Never ever Go to this place they over charge and change prices on you. I went for a tire change and a tire pressure valve it cost $4.00 at autozone and they wanted to charge me $25.00 I said okay then when I went to pay I was being charged $30.00.ridiculous they don't have a set price for things they go in the back and decided what to charge. On top of everything I got mad because they wanted to charge me $5.00 more and she was yelling at me.deffenatly poor customer service and manners. Never going back their steeling people hard earned money.on top those woman yelling at me.

Called yesterday, around 4: 30pm they close at 5: 00pm. I called to see if they had my car tire size and they had me on hold for 20 min. They never answered back and I hang up and called back and they where closed. Went to go get my tire changed and they told me a price and then when I went to pay they charged me another. I got mad because I was being charge $15.00 more.the woman's in the front have no customer service experience they were unprofessional yelling at me so I decided to pay the extra $15.00 but as a customer they lost me I am not going back there. DO NOT GO

Never going back to this place again! Horrible service they never notified me about my shocks not coming in. Drove up there before they open at 8am just liked she told me to do and they didn’t have any clue about my appointment or my shocks not arriving. Waste of time! Let’s be more professional

I will never ever take any vehicle to this poor place of business they sold me two tires that had nails in them in a 3 week time period for two different cars they put the wrong Size lugnuts on my car on purpose and then the lady at the front desk tried to lie about it but the mechanic that did the work admitted that he did not want to put them on but she made him put them on anyway knowing they did not fit properly i paid for 3 tires in advance which they did not produce I got one tire with a nail in it so my wife had to drive with a bad tire for a few days until I could take it to a real tire shop and they told me about the lugnuts very poor customer service they are very comfortable lying to their customers the work they do is bad quality we took our vehicles somewhere else and they had to fix what they did which is a shame they lost good customers DO NOT TAKE YOUR CAR THERE SAVE YOURSELF THE TROUBLE!

Very professional service the 2 ladies in the front are very nice and professional as well the mechanics are very humble and respectful I highly recommend this place as I will be going back everytime very happy with the experience overall thank you guys God bless you

SCAMMERS

It has 4 stars, because they are surely the families who have marked it.

Incredibly super expensive, people ask for prices first of all.
I just put 1 patch, yes only 1.

$27 dollars for a patch, total abuse.

They sent me inside, they sent me again so I could wait for the work to be done for the service and there came the surprise of the day. I hope they did the service for me and when I ask there they tell me the price.

What an accuser you are. I assure you that they charge more to keep the rest.
No wonder the old woman sent me to wait for them to finish and she didn't charge me because the boy sent me to the front first.
Then I told myself you would have asked how much it costs first.
You were supposed to tell me as soon as I showed up and told them and not wait for them to finish the job.

They do not have the responsibility or authority to tell you how much the service costs.

I know why it's always empty.

It's the first time I've complained about something in 12 years and I couldn't stay silent. Incredible

I hope the receipt is put in a box.
Total abuse

Extremely friendly and accommodating. Found out we left a trailer on the side of the road and had us all set up in under 20 minutes on a Saturday! Thank you!

Mrs. Claudia is a lovely person, but when you have to wait more than 4 and a half hours for a job to be completed, which is not difficult, it is impossible to put a positive review here. I arrived at 9 in the morning and at 1.30 pm they still haven't finished it. It's hard!

This place used to be good but lately is getting bad and bad. I was just there for some service and I waited for one hour after they took my information and still no service. They ever took care of three people that came after me, the people they have up front clearly don’t know what they’re doing, every question I asked they didn’t have the answer. A total disaster.