FedEx Ship Center, Tampa FL

No stars! Federal Express is incompetent and inconsistent. On the phone with five different customer representatives as well as one unconcerned supervisor named Brian regarding a package non delivery. Although tracking indicated delivery be end of day no one, including unconcerned supervisor, Brian, is unable to confirm when the package can be expected. Unconcerned Brian stated I cannot rely on the tracking information because the tracking status is computer generated and unreliable. When asked if unconcerned Brian could call me in the morning he replied no because he would not be available. Unacceptable customer service at its finest.

There was a lady there that went out of her way to help me. My receipt doesn’t say her name but she’s a little shorter and with light brown hair and soft voice. Anyways. I was flustered from having to travel to a bunch of fedexs that couldn’t print my label. She almost turned me away too. But she did it for me and I’m just grateful I didn’t have to travel 30 minutes out (traffic) at 5pm to the next fedex that could. So thank you. I appreciate your help.

Delivered my package to the wrong address and still haven’t received it and they let somebody else signed for it at the wrong address

Horrible! This FedEx shipping facility is just awful! Every time I order something from online and it ships FedEx I never get my packages ontime. It will be on the truck for delivery and then the driver always decides not to deliver the package! They make some exccuse of customers unavailable yet I would be home all day and never once saw or heard a FedEx truck! They just being lazy and don't want to deliver all their packages. Not to mention they loose my packages and have also delivered to the wrong house whos address isn't even close to mine! They should be held accountable for their lazy truck drivers.

The lady in the office was not helpful at all and just clocked out after me waiting for 20min because she was able to place the item on hold so I can pick it up from FedEx office. She was looking at her screen and suddenly just walked away and said I have to go and the place was open for another hour+. Probably she was watching the clock to leave all the time instead of working

Why does Fedex always have problems with the german customs office? Why are the packages always delayed? But the Fedex planes look good.

I honestly wish I could give no stars! Every single time I have a package delivered they hold onto it for more than 24 hours before they deliver it but yet it says it will be delivered that day! This last time they had my package way over 48 hours and I’m still last on the list to be delivered to! Why do you guys hold onto packages for so long? I will be going to UPS

These delivery drivers are the laziest out of all the delivery companies. They leave stuff in the middle of my driveway instead of taking 3 more steps to leave it under my covered porch. My stuff is always rained on because of their lack of caring.

I believe they are reading at a kindergarten level, the address is very clearly printed twice on the box yet they still send me packages from a few streets over on an regular basis. I tried to call and on the 1st attempt I got someone who spoke very little English, on my second attempt the rep's headset was so garbled she was difficult to hear and she asked me to call back. On my third attempt the automated system would no longer send me to a rep.

I don’t Think I ever had a worse experience with a shipping company, I was told that someone knocked at 4: 57 pm when I was waiting all day and no one knocked which they lied, then was told I would get it by Saturday now they can’t do anything until Monday because I didn’t request weekend shipping when I clearly requested it for Saturday. Also the customer service can’t do anything to help or contact management and when asking to call the facility all 3 representatives gave me different answers which makes me feel like they don’t know what they’re doing.

On October 4,2021 at 8: 00 pm we arrived at FedEx. There was a young gentleman who was there with a young women. She only came out of the back when another customer came in. Sorry I didn't get his name but wanted a manager to be aware that the customer service was awful. He acted like he wanted to be home in bed.

Kinda off on where to enter as a customer, but after that too notch service. If you go down air cargo Rd a great idea to stop there as doesn't seem overly busy, and they know what they are doing. Especially if you are a dinosaur like me lol

If there was a less than 1 star, they'd get it. A package I have to sign for was supposed to be delivered on 4/21 by 8pm. No package. Instead, they assign me a new tracking number and text message stating that delivery will be on 4/22 by 8pm. It's 4: 45pm - still no package. A reasonable company would make the missed delivery the first delivery of the next business day. Horrible service. Use UPS or USPS. Tracking an service is much better.

Scheduled a delivery between 5pm-8pm. Paid the $5.55 to make sure the package would be delivered during this time. On my way home from work received a notification that a delivery had been attempted at 3: 07pm. I called the FedEx 1-800 number where I was promised the driver would redeliver between the appropriate time scheduled. I waited outside on the porch between 4: 44 and 6: 35pm- nothing. Waited till 8: 30pm, still nothing. I decided to go online and track the package once again. A notification had been received that the delivery was attempted at 5: 06pm. The driver had scanned the package as if he had attempted the delivery but made no such attempt. Pathetic. UPS from here on.

FedEx doesn't care at all about their customers. I ordered flowers two times from the same vendor and both times FedEx is late on an overnight shipment. And when they are late, they don't even care to delivery the following day in the morning or before noon. No, it is 8pm, meaning 24hours late.original tone FedEx: the route cannot be adjusted!
Other experiences with FedEx: I have an overnight or 2nd day packages coming and the driver just put a tag on the mailbox or not even that so he doesn't have to get out of his truck and walk 15 yards to the house. FedEx has no commitment to their customer whatsoever. This is a really bad company now. In 2000, FedEx was great. Now, FedEx simply is a highly unprofessional company that nobody should give any business to anymore. FedEx sucks!