Ferguson Bath, Kitchen & Lighting Gallery, Jacksonville FL

This showroom is absolutely beautiful and I found the people that work there to be extremely helpful.

Very competitive pricing and good selection with staff more than happy to research items that they don’t have in stock.

This is a great place to get ideas and see what is "out there" when it comes to kitchen and bath. We had a great time looking around.

Best place to get your home in shape Best prices great delivery service they even have Roadie Transportation as Sub Driver's to get their items out and deliver in a timely matter! Order online

Beautiful collection. Must visit shop if you are looking to remodel your home. I visited this for kitchen faucets. They have models available in display that you don't get to see very often in other shops like HD and Lowe's. Staff is helpful too.

Called two times for an appointment. On the phone no one seemed interested in setting an appointment with me when I called in and just transferred me to voicemail. Left voicemails no one has called me back.

Went here recently as looking for a new shower system for a bath remodel, was a recommendation by my contractor. I spoke with Will first I believe and he went through in detail what I was requesting for my shower. We had to do a change a few weeks later to a different valve and I worked with Alan who took care of everything. The few times I was in there first thing in the morning, it was really busy, almost felt guilty having them spend time with me looking over Moen books to find the right piece, but they never seemed rushed and made sure I was looked after. But shout out the guys and even the guy out back who does to picking when you pickup product, just over all great customer service and attitude in general, just really nice to see under the current COVID circumstances and changes. I will be back soon. Thanks again!

If you are building or remodeling Ferguson is a place you should visit especially if you enjoy high end kitchen and bath fixtures, plumbing, and appliances. Some of their stocked brands include Viking, Miele, Wolf, Paykel, Dacor, Sub Zero and much more.

The slowest service everytime. Just waited an hour and a half for a few pvc fittings that were called in.

Awesome place with very helpful staff. Everyone there knows what they are talking about and are very helpful. I have been there a couple times and have enjoyed my time there. I highly recommend this place for the novice not just the expert. You will be happy with the options there and the service.

Damaged SubZero refrigerator at delivery taking too long to get warranty replacement service.and still not fixed. The freezer door and handle were dented and damaged at the time of delivery. No paperwork provided and we had to follow up ourselves numerous times to get a date and time for parts replacement. On the day of the fix, waited all morning for the fix and find out that Ferguson's didn't even order the right parts for replacement (Ferguson's forgot to order the replacement dented door handle which is what happens when Ferguson's service installers don't write anything down). More email and live follow ups will be required to ensure clear communications between the Ferguson's departments. And of course, more waiting time to get the SubZero parts in. Net, Ferguson's is great at the up-front sell, but doesn't execute effectively or follow-up post-sale. All actions to fix damaged product are incumbent upon the customer.

Everyone at Ferguson was so helpful and friendly. The showroom is beautiful and the guys in the back worked with me to solve my problem. I needed a specific trim kit to fit my old Moen shower and he found me the perfect product for a great price.

Everyone's too busy to help. Which I'm sure they are, which tells me this place is either poorly managed or understaffed. Either way, leads to a poor customer experience. No, I'd rather not spend all day sitting and waiting and being told that someone else needs to help me and you can't. I've already paid for my stuff, called ahead, and it's still disorganized. This isn't just the front desk or one department, you can tell from the whole culture of the place. Avoid, take your business elsewhere, where customer service is valued a bit more.

Typical of my experience. Dropped everything to help.stayed after closing to wait on us. Made sure we had everything we needed to fix the problem. If everyone would even attempt to offer service like this.we'd have a much nicer place to work and live in. Thanks guys!

Every time I come here people act like it's a bother to help me. Awful customer service most of the time don't have any the basic plumbing fittings. Very slow on pulling materials.