Fifth Third Bank & ATM, Kissimmee FL

Treated me and my mother horrible today! Definitely will not be opening my new account here.

Made a deposit to the drive up atm, it took my money, it was making strange noises, then never gave me a recipient or the money never was deposited, I need my money for my bills, there is no number to call and the bank is closed for the weekend, 53rd this is a real problem for me right now and i need answers asap.

Very unresponsive they don't answer the calls nor return them
I apply for a loan it was approved the banker never got back to me with the terms the messages I recieved did not say anything waited for a response.got my loan somewhere else in 24 hours funded and everything

very bad service very desapointed I have money there and excelente credit it's five days nobody got back to me maybe is because I am hispanic woman of older age?

I'm sorry I can't close my accounts at this time

The worst bank ever! Avoid opening an account at all cost. Customer service is horrible and no compassion for the people that have accounts with them. After giving them a call as requested all they do is talk Circles and still horrible customer service. They are putting a hold on a check from Wells Fargo 401k until the 20th when the check was deposited on 8th.this account will be closed as soon as the money clears!

Absolutely terrible service. Non existent help.
I am physically disabled and have trouble with memory loss and cognitive thoughts.
Had a meeting in November where a lot was discussed, so with my poor memory emailed a couple of days later, asking Fifth Third to advise whether my email was correct or not, and to advise if I had misunderstood anything. Obviously no response.
One of the points agreed in the meeting was a fee free account going forward. In May I was charged a $25 monthly fee! I disputed this; the amount being refunded but another $25 fee charged in June. I requested this be refunded to be advised you can only get one refund per 12 month period! You can't make it up! It's Fifth Third's fault that the fee has been charged but they won't refund it!
I then called an employee at the branch (for some reason they can't call you) who agreed to put me the Momentum checking account which is fee free. I asked him to confirm what we discussed in an email, which he promised to do. Obviously he didn't so I emailed again, outlining the points discussed asking him to advise if my understanding is correct or not. He never responded and two $3.95 fees have now been charged! I have again emailed the employee BEGGING for help, yet he has not even given me the courtesy of a reply!
Absolutely shocking service. Avoid at all costs!

The financial center manager sent out a letter closing my husbands account causing some of our automatic payments to be late, affecting our credit score. When my husband confronted him why he did that he denied it was him when we know and have his name on the letter, we called corporation and they didn’t even know why this guy was doing that, terrible customer service, my husband was with this bank over 10 years. We opened a new account at another bank with better benefit and definitely better customer service. Terrible bank, can’t trust it at all!

It's definitely better than most big banks. Unfortunately not many locations in Orlando

I have been banking with fifth third for years. I go to the one in Kissimmee and also Clermont. Both are very good. Just depends on how far I want to drive. But never had a issue with this bank Or any of the people who work there.

30 mins to close and didn't want to open up a bank account for me. Teller was nice. But the bank managers clearly wanted to go home.

During this challenging times is so good to know that every time I visit the Four Corners branch I feel like I'm visiting friends, the staff is so pleasant and their leader Jen makes herself available for every client. When I visit the drive thru, they welcome customers and even give cookies to your dog. Thank you for making banking a very positive experience!

My experience was amazing! The the personal banker who opened my account count was knowledgeable, knowledgeable, concerned about finding the right product for me and very quickly opened my account as she knew I was pressed for time. She also gave me a $250 bonus for making 1 $500 ACH transfer into my new account! Highly recommend 5/3 bank!

My husband and I are very satisfied with the attention that this branch gives us, Jen is awesome! She has helped us with our business and is always very kind and available for anything we need, she is always there to give us attention.

Great customer service & convenient location.
Drive-thru service is a time saver! Thank u.:)

I called the bank and got a hold of Palo he worked so hard to help me I just want the bank to know what a wonderful employ the have

Banking here is a great experience. If you need a personal banker, go see Mario. He talks to me in ways I understand and helps me make the best decisions. This branch is personable and professional. I highly recommend visiting!

Great customer service every time I go in! Bank is away clean and the team is ready to help! Keep it up

They always give me and my business great customer service. I will never change banks. Love this branch and the staff.

The worst customer service ever, Mario is very unprofessional guy and he doesn’t respect his appointments.