Fifth Third Bank & ATM, Clermont FL

Called with a question about my account. Was assured I would be called back that day or the next day at the latest. Eleven days later, still no call, and in many attempts to call them no one picks up the phone. Went today to close the account and no one cared that their poor customer service was the reason to close. I’ll stay with PNC, always good service.

I am giving this location a one star rating because of Felicia. She was extremely rude when I came in to open a new account. She seemed like she did not want to help from the start. I handed her my ID and told her my address has changed because we had just moved here. She immediately caught an attitude and told me she needed proof of address or to go get my ID updated she tried to end it there but I asked for other options. I understand protocols and I wouldn't mind coming back with the correct documentation but it's how she handled the situation. When I told her what I do have with my address she said those things just won't work. She was annoyed looking up another option. Once she told me the other options she sat my ID on the counter and ignored me as she started to talk to someone else. Idk why people like her are employed in positions where customer service is key. She could care less if I were to come back but she should care because the less people who come to this bank put her and others employed with this bank jobs at risk because soon no one will want to bank here. I have never had this kind of service at any other bank.

Thank you so much Jo, you were amazing and a magic worker this afternoon. You did wonders and completed everything we needed! Thank you for taking care of us and resending the cards too! Great customer service and patience!

Traveled far, to deposit an estate check and they turned me away. Christina said it would take too long, honestly have always had horrible customer service from the bitter old women that work here. It’s unfortunate and due to that I’ll be going to a different bank.edit to add: instead of having an actual person reach out to make anything right, they just respond with an automated message. I guess 53rd bank doesn’t mind keeping unhelpful and rude staff employed:)

I had to travel a distance to get to this 5th 3rd because there’s not one in my area. I’ve been banking with them since I was three years old, and I will say that the staff here are extremely rude AND IGNORANT. I was not greeted upon entering, the staff member was rolling her eyes, and speaking to another staff member about getting off early “ she said she was ready to go”— which is probably why she had a nasty attitude. I also asked her about my access card and she said you should have gotten the notifications in the mail. When I told her I did not then she abruptly said: “ well, you should have, and they will mail you a check’”.

She was also very dismissive and did not ask me if I needed other services, which I did, but I felt like I wasn’t getting the services I needed so I just left.

Terrible customer service overall.