Firestone Complete Auto Care, Longwood FL

They did a great job for us yesterday. My husbands driver door and window has issues and with the rains we experienced on Sunday, they kept it in one of the bays until we got there. Awesome guys! Thank you!

I made an 1pm appointment for vehicle inspection, I sat in the office for 90 minutes when I realized my car had not moved from where I parked it. Upon asking what was the hold up I was told "somebody messed up" the mechanics are busy and they could not provide me an estimated time of when they would begin to work on my vehicle. I was there for a simple vehicle inspection. Firestone Longwood wasted 90 minutes of my time. Very disappointed.

I had been looking for somewhere trustworthy to find some new tires. I did a lot of research before going in to Firestone in Longwood because I knew that they were a chain store that would try to get me to buy the most expensive tires and try to add on extra services. Before I was able to tell them about the research I had done, I was very pleasantly surprised when Ian and Kevin suggested the exact tires I thought were the best value and bang for my buck. They were quick to inform me that even though they weren't the most expensive, high end, tires they had available for my vehicle that they were just as highly rated and had the same, if not better warranty.

It also meant a lot to me that they were suggesting these specific tires even though they didn't currently have them in stock at their location. It would have been easy for them to push the more expensive ones they had on hand or even a cheaper version that wasn't as highly rated that they had on hand also.but they didn't. They also knew I wanted four tires and to get me all four they would have to get a set of two from two different locations. Also more difficult, but because I wanted them and they suggested them, they made sure to have all four tires at their location for installation within 30 minutes.

Again, they didn't push me in the direction that would've been easiest for them or most profitable for them, which made me even more happy about my decision.

I knew they had some deals and rebates on other sets of four tires but there were no deals on the ones I had selected. They knew I was working on a budget and had been through some things and went further to secure me a 10% discount on everything. This was a truly delightful and unexpected bonus.

I felt extremely confident and thrilled about my decision to use this location and about the tires themselves. I didn't have enough time to get the alignment I needed done after the tire installation because I had a previous engagement to attend but I decided to come back the following day to have my tires aligned properly. I could have really went anywhere to have my alignment done and maybe even have found the service a little cheaper somewhere else, but I didn't want to bring my business anywhere else after the excellent service provided to me.

I am very grateful to have found a place I thoroughly trust and felt like I wasn't taken advantage of at all. Kevin and Ian were excellent to work with and provided legendary customer service. I highly recommend this location for your tire needs.

They were quick and fast with the oil change. I had work done on my car from front brakes and I had bought 4 new tires. They check over my car. I feel I am in good hands.

I called 1 week in advance to schedule an appointment to fix a valve cover gasket. They told me it would take 6 hours and suggested I bring it in at 8 in the morning so the mechanic can work on it. It has now been 11 hours and they are closing. I called them up to see if it was done and they told me the mechanic didn't finish the job and that I will not be able to pick up my car until tomorrow afternoon. Very poor management

Honest people I was really shocked about that thought I needed brakes but it was just a rock that got caught inside “lucky me right” they could’ve sold me new brakes and rotors but told me that wasn’t the issue

Work order # 193015, (RED HYUNDAI SONATA) (EXCELLENT JOB)
I brought my car today to get an oil change met MATT, i have met Kevin and ERIC before in past, one thing about this place is all three service advisors MATT, KEVIN AND ERIC are very knowledgeable advisors, without requesting they will do rotation and brakes check for my car. Today and always in past they will recommend me exactly what i need with honesty and without over pricing or over need selling.
Matt, Kevin and Eric Thank you so much for always doing great job on my car just like today and you guys are the reason i am kept bringing my business back to fire stone.i appreciate and this is the least i can do for you guys. THANK YOU.

Just like usual the service is spot on! Quick, attentive to each customer, quality workmanship, expert knowledge. What a combination.and a national chain store for service in other states.

I scheduled an appointment for some preventive maintenance at Firestone Complete Auto Care in Longwood Florida. My appointment was for 4: 00pm, I arrived 5 minutes late and yet my car was taken back immediately after checking in.

I had two new front tires put on plus balance and rotation of the other two remaining tires.

Firestone is my go-to business for tires and tire related issues. Their lifetime balance and rotation plus alignment services are fairly priced and a great value! They also provide a whole range of auto maintenance services. Check 'em out if you have the chance.

Jordan, the auto tech did a great job! Thanks Matt, thanks Jordan and the Firestone Complete Auto Care team for the outstanding service, as usual!

All told, I was there for about 1 hour and 15 minutes and driving home, I could feel the quiet, smooth performance plus traction of the new tires I had installed and, along with the balance and rotation, it was almost like driving a new vehicle!

Great service! Got me in and out quickly and they are limiting number of people in lobby and requiring masks. They don't seem to have much of a weight time right now for anything. I highly recommend this Firestone Complete Auto Care location. It is the best place in the area.

Kevin (Asst Mgr) helped me out with 4 tires. During the repair, they discovered I had no break pads left. Kevin came out and showed me. I was shocked. I didn't plan on paying for new brakes, but I value my life. Thanks Matt (Store Mgr) and Kevin for being so helpful.

Very professional and work was done completely. Pricing is fair and customer service is unparalleled. They go the extra mile to accommodate your situation.

Matt was very experienced and knowledgeable and I thank him for taking the time to explain the different types of tires and services for my car) Jasmine

Made two separate appointments to have an engine diagnostic done on my truck, two times ive gone there and two times told the tech that does that isn't there. My time is valuable too, don't make an appointment you cant keep. I've been a customer for more than 10 years but I will not be back.

Matt, and the crew at Firestone are amazing. They are the only people that touch my Mustang. I just had new brakes and rotors put on and the car drives like a dream! I highly recommend them!

Been coming here since I learned how to drive. Great store, reliable service. Over many years, Dylan and Amar have been the only sweet and memorable staff members. Everyone else seems miserable and they don't speak with much tact nor do they make sure you understand what they're saying. Don't give me the mechanic terms, I don't know what you're talking about. I work in the medical field and I learned how to speak "layman's". Not everyone knows about medicine just like not everybody knows about cars.
On another note, as I'm writing this.some guy has a lady on speaker phone in the middle of the store where everyone can hear him being a jerk to her.he tried to pin it on her saying she was the rude one! Dude needs a new job or a new wife.

This place is great for service and complete auto care. The team here always does a good job for my vehicles. They stay pretty busy, probably because they are upfront, honest and competent at working on vehicles. I'm glad I found this place!

These folks are great. They always get me fixed up and back on the road. Today, in with a nail in tire and out with a repaired wheel. Swift, polite, and fairly priced.

This is the only Firestone I go to. No matter what it was with my car, they always got it fixed immediately and without second guesses. If you frequent enough they'll really go out there way to try to get you as many discounts as possible. I remember going in for an axle to be repaired once, and the total was roughly 300-400 I believe. At the time, Mike, was able to bring it down to 223 after taxes. Back when I use to frequent here a lot, they would do tire balancing and rotation for no charge. It was pretty cool that the staff helps you out, the more familiar they get with you. I have an electric car now that really requires very little maintenance. If I ever had to go to a shop though, this would be my first stop.