Firestone Complete Auto Care, Dunedin FL

Very pleased with the service and the tires. The alignment was perfect and no issues.

Steve and Gary are great went above and beyond in helping out us in the blistering sun to change a tire on a difficult, heavy van. They never quit until I was good and confident I was ready to drive off.

My father bought his tires here about a year ago. I wasn't pleased with them then, but decided not to write a review. Today we took the car in, with an appointment, for a "bubble" in the tire. It needed to be replaced, of course! But he was going to receive a substantial discounted price on a new tire because he had the hazard warranty. It saved him a whopping $50 on the replacement. We were informed that it could've been a better discount, but the "wear and "tear" on the tread was too much according to the computer analysis. This car has been driven a total of 2000 miles since the new tires were put on a year ago. And even though we had an appointment time, they did not have the tire in stock, so we had an extended wait for the tire to come from another store. Bad overall communication and no compassion for a 90 year old customer. Way to pay respect to a Korean veteran.

Since nobody got back to me after the original review. I am assuming they don't care. Taking off another star
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I am confused, I admit. After having used Firestone for the past 20 years, all over the country, I had my tires changed here. While I can't attest to the quality of work (it seems fine, then again, I am no expert here), I can comment on the quality of customer service vis-a-vis the front desk here. It's abhorrent, I am sorry to say. For a moment, I thought I was being pranked.and started looking for hidden cameras. Found none.and realized it was for real. One gets better reception at a county jail. The guys are cranky and confrontational.for no reason. I certainly hope the regional manager sends some sort of a secret shopper or whatever. This is clearly an outlier: even for Florida, this is too much. I will continue using Firestone.just not this one.

ALTHOUGH THEY HAD A ROUGH START OF THE DAY, STAFF REMAINED CALM, POLITE AND PROFESSIONAL. SEAN IS AMAZING, HE AIMS TO PLEASE AND VERY RESPECTFUL. THIS IS MY NEW GO TO CAR PLACE. STOP THROUGH, ITS HARD TO FIND HONEST CAR PLACE!
~DEB A

Good happy crew of little tire installers and alignment adjusters. Locally providing service for decades

Kyle was a great help very professional I just moved to the area I will be going there for all my car needs