Firestone Complete Auto Care, Tampa FL

Take photo and video of your entire vehicle before dropping it off. Or just go somewhere else.

I've been using this shop for years, and it's always such a good experience. In the past, taking my car to a mechanic always made me nervous because it's so hard to trust the people you are dealing with sometimes. That isn't the case here. Jose exhibits customer service that I've just never experienced at a mechanic before. His knowledge and demeanor are top-notch and he makes you truly feel like you are a valued customer and that you will be taken care of fully and honestly. Thanks Jose, for another great and anxiety-free experience!

Courteous employees who are willing to take the time to explain your car’s problems in a manner the consumer can understand! Love this establishment!

Called to ask if I could get assistance getting a patch or getting my tire swapped to my spare and was told that they have too many cars to work on and they close at 6 o clock. Not really sure why changing someone's tire is going to take longer than 10 minutes seeing as they have the proper tools to get it down quickly.will never come here terrible experience

I have experience poor customer service at this Firestone since 2015 but today Mr. Paul Rycheck went too far. I left my wife’s car to do the rear brakes and we agreed on new pads and cutting the rotors. When I arrive to pick up my wife’s car they had just change the pads and did not cut the rotors or called me to advice different solutions.
When I asked Mr. Paul Rycheck, why didn’t you called me to let me know that you were not able to cut the rotors. His response was to throw a fit like a teenager and blaming me for being cheap. When I responded and told him that it was him that was doing a bad job and unbelievable bad customer service. He responded by saying I can care less what you tell me it doesn’t affect my life or my job in any way. (He acted like he was responding to his parents trying to correct him.)

This is how many cars I used to bring to this store to get tires, brakes and oil changes, to have this spoiled teenager call me cheap.
2015 Dodge Durango. (today’s issue.)
2020 Chevrolet Silverado. (My car)
2009 Toyota Highlander. (mom‘s car.)
2020 Ford Transit. (company truck.)
2016 Nissan NV. (company truck.)
2012 Chevrolet Express. (company truck.)
2007 Chevrolet Silverado. (company truck.)
2005 Chevrolet Silverado. (company truck.)

Sometimes one customer matters more than you think, that’s what customer service it’s all about.

To add more and I hope someone in headquarters reads this part. Today Mr. José who has always been my go to guy, the face of respect and great customer service at this store. He decides to join his worst work colleague and directly blame me (the customer) for their lack of communication.
Like they say, one bad apple can ruin your entire workplace. It is much easier to learn the bad habits then the good ones.
I am in customer service myself and I don’t remember any class advising me to blame the customer when something goes wrong.

To Mr. José - You become the same as the people you surround yourself with. You should choose more carefully.

Firestone Complete Auto Care is an absolute lifesaver! From servicing to tire replacements, they've consistently exceeded my expectations. Their team is not only skilled but also genuinely caring, ensuring I leave their shop with a safe and reliable vehicle every time. The convenience they offer is unmatched – quick appointments and efficient service. Plus, their fair pricing is a breath of fresh air in the auto industry. If you want your car in expert hands, look no further than Firestone Complete Auto Care

Bought a tire here for my 2009 vw Tiguan it’s been leaking for a couple weeks took it to Firestone on Kennedy had them replace it under warranty because they said the tire was bad and it shouldn’t of been sold in the first place. They replace it and I get home and the valve stem is leaking because they didn’t seed it properly. Save your time and money and go to a real tire shop!

Great service and Jose is a top-notch manager! Wish I still lived nearby. If so, would still be my go-to Firestone.

Scammers. Made me wait two hours and pretended to give me a new battery. Same battery and tried to charge me. Save yourself the time and don’t go here

I'm glad I took my chances at a new shop here at Firestone.
The knowledge of the crew is above and beyond what I expected, I have chosen this location to be my repair facility for good!
Thanx Jose, Sammie, and crew.
Kevin LaVallee

I stopped I.for a rotation a tpm reset and a tire patch.
They rotated the tires and did not reset the TPM.
I asked about the leak in the tire and was told there were no leaks.
The tire was completely dry leading me to believe they did not look for the leak.
The tire did in fact have a leak and required repair. Y'all could have made more money had you actually checked for a leak. Everyone is very nice this was just overlooked.

Horrible customer service both times I went on 2 different occasions and both times they turned me down help I don’t recommend this place at all.

The problem was not fixed after they said it was the hose that was broken from the A Cunit

The closing time its wrong. Its says 7pm but you guys closing at 6 pm. Please be mindful about people’s time!

Beware of this place. Left my car worse than it was when I brought it after paying over $1000. Had to take it to a dealership to fix the issue. The mechanics did not know what they were doing and corporate never called me back. Jose the manager is tried to help me but I don't think the mechanics are good

Terrible experience and very rude workers. Had an appointment and then refused to get me in and was rude about it

Wait at the counter for a few minutes for the clerk to appear. Later, my online appointment was not good as I did not have an email confirmation. They never call me to confirm or cancel. Without any care the clerk said to come another day as today was packed, no apologies, no sorry; to obvious they don't care- why bother?
Avoid this place! Bad costumer service!

They don't even deserve 1 star.the communication with customers is very bad. I asked if my vehicle was repaired properly and was told yes.when I get it back.the vehicle level is off the right side is 50 and the leftside is 35, the steering wheel is crooked, I let go of the steering wheel and it pulls left and the told me the did there best on the alignment and the can't fix the caster issue for the left side