Firestone Complete Auto Care, Pensacola FL

My tire was making a weird noise. I took my car in to be checked and it was a branch that was stuck in the wheel well. I was also due for a front end alignment, which they did. I had not made an appt for that, but they did the alignment. It was a great visit and I appreciate their willingness to help me.

Had no appointment. Had a tire with a slow leak. I was worked in to have my tire looked at with the understanding there will be a short wait. I was more than happy to wait under the circumstances. Tire was repairable and my total wait time from beginning to end was maybe an hour.

Service is fine, but they are recommending services that I know I do not need. That makes me distrust them and want to use other businesses.

Great customer service, truthful about the work that could be done by their team and the capability their shop has. Always get my alignment done here

Service: oil change

Read for a honest review from an automotive technician.

Anthony serviced my vehicle. Simple oil change. Anthony found a nail in my tire. Anthony performed the repair and the oil change.

Simple and routine yet Anthony went the extra mile. He didn’t treat this is as “just an oil change. ”

He grabbed all technical data for my vehicle before working on it. The proper process for any repair on a vehicle. Even if it’s “just an oil change. ”

Sam and Anthony did a very good job making sure everything was done right. Excellent customer service. Friendly mechanic!

Honest crew who accepted the courier dropped off the wrong tire like a grown up, gave me a realistic timeline with options on price and SOW, statement of work, perfectly satisfied with an honest place for tires. Full disclosure, not sure about the balance and rotation along with the markup, but I got the best tire they could find for a screw on the side of the tire.

Quick oil change plus tire rotation. Friendly people and fair prices. We'll be back for more services.

Most helpful crew at an autoshop. Genuine advice and not looking to rip you off unlike most shops. Plus great service.

This has to be the best and easiest experience I've had with my vehicle. Thanks to Kyle for helping me find discounts and making this a great experience. Great place to get tires. Thank you!

Would have given 5 stars, but after all the work they did for me, they forgot to fill the air in my tires.

Firestone is my go-to for oil changes, brakes, and tires. The Cordova Mall location takes care of everything for me. And their road hazard warranty on tires is awesome! Highly recommend you get that, especially here in hurricane land!

I had made an appointment to get my wheels balanced. Everyone was super friendly. They balanced my wheels and added 8 oz of weight which is too much. Anyways, today (the next day) I drove on the highway and the wheel was doing the same vibrating and shaking. They did an inspection and all was good. I’m unhappy with the service and want a refund. Nothing was fixed.

I have several vehicles and I bring them all here for oil changes, tires, brakes, etc. Everyone here is really nice and they get me taken care of quickly.

Bad corporate policy on not patching tire. If you temporarily plug a tire they will only replace with a new tire. I’ve used this store many times and left a positive review in the past but not even looking at the tire to determine if it’s repairable is a bad policy.

I used to like this place until the management started dropping the ball with hiring enough employees. I’ve already paid for a year worth of service and was promised service on my tires if needed (that I purchased from you). None of which I can get unless I make an appointment days out. Ridiculous. You’re understaffed because your management won’t do their jobs. Management failure equals service failure for the customer. Make no mistake about it UPDATE:
Just came in for my one-year alignment, I’m just outside the window. Knogo. Also, my new tires did not come with a balance. This place is proving to be a joke over and over again. I try to get an alignment within the year, three times, but they couldn’t get me in because of their appointments being so far booked out. Terrible don’t get your tires here. Pep Boys is the way to go.

Recommended a repair that did not fix issues. And charged me still for work that apparently wasn't needed

Have been my go to place for decades for car maintenance, excellent service, and always up front about repairs beyond their scope of service.

Decent prices, cost are well explained, scheduling via phone is straightforward without issues, but with the app it can take days for an official confirmation/rejection.

This specific location is not as understaffed as others lately and work is done well and completed within reasonable limits.