Firestone Complete Auto Care, Jacksonville FL

Rating as a 1 because we were provided with incorrect information on our 2014 Corvette. We took it there to determine why it would intermittently smoke from pipes. They told us that it had a coolant leak, oil leak, and the harmonic balancer was shot. Also said the tires are 10 years old. We took it to the dealership for a 2nd look; the only thing that was accurate was the oil leak. Firestone couldn’t determine the source of it, it was as simple as the oil filter not being tight. That was it, no coolant leak and nothing wrong with the harmonic balancer (car only has 18,000 miles so would have been odd for it to be bad) Had the oil changed and all issues were resolved. And the tires are from 2021 so only 3-4 years old, not 10. Not sure how or why Firestone could have gotten it so wrong.

I can't thank the team at Firestone enough for helping me get heat into my car. The customer service was unreal and they went above and beyond to help me find a solution. Ransom specifically made my experience a painless one (as having car problems can certainly feel painful). Thank y'all x10!

Had the worst experience ever at this location. Brought my car in for check engine light. Was told by one of the employees it could be coil pack or change spark plugs. Received phone call saying I needed struts and tires. I told them I knew all of that but brought my car in because of check engine light. Charged me over $500 to change spark plugs. Next day check engine light back on. Bring my car back in. They then give me a print out of diagnostic of misfires but wants me to pay another huge amount to fix. Do not recommend services here at all. So disappointing.

These guys are great. They are always slammed busy, but they always find a way to take care of every customer. I will continue to bring all of my vehicles and recommend this Firestone to everyone I know!

Mitch was so great very on top of customer satisfaction all the tech's were fast and friendly 10 out of 10

Mitch and crew run a great store! It’s in the heart of town center so be prepared for them to be busy, but they work hard to get your car finished fast and done right!

Damaged my brake line during oil/tire service. Did not tell me about it and let me leave leaking brake fluid. Not only did they send me out with no brakes, they wouldn’t take responsibility for it. Eventually they did fix it, but mad me pay for the part. Ridiculous. I should have been refunded for the service, not charged. Not only are the wait times bad, they will let you go with dangerous damage to the vehicle. Do not go here.

We purchased tires at Firestone. My wife went in for an oil change and tire rotation. Tire rotation and balance are included with our prior tire purchase and when she returned I saw that the tires were never rotated. They said the rotated and then just lied and never did a single thing with the tires. They took advantage of my wife and wasted her day off work.

Location: Town Center on Tropea Way.
I’ve bought two full sets of tires and have had maintenance services done at this location.
However this last time I had work done, there was a huge breakdown in communication.
I understand the service industry is way understaffed and overwhelmed.
With that being said, Philip a needs more training in public relations.
He’s confusing when he explains things and appears to have a lack of confidence. I need you to be sure of what you’re saying and feel like you know what you’re talking about…. I’m trusting you with my car.

I needed to top off my fluids. Very busy store. Mitch took care of my car quickly. Great customer service.

CHECK YOUR OIL LEVEL BEFORE LEAVING!
This happened a few months back - I've been busy and this is my first opportunity to post a review. So, dropped off my vehicle for routine oil change and tire rotation. I was surprised when they called a few hours later to tell me it was ready - Great! I don't live far from this location so the drive back to my apartment was short. The next day I ran errands and my oil light came on. What the heck? I pulled over, called my husband, and he came and checked the oil level. It was almost completely empty! I called Firestone and was instructed to drive to a sister location right up the street where they added oil. The next day I got my vehicle into my dealership for diagnostics ($200) - Thankfully, no damage, although they noted that it now had too much oil (good grief!).
I wrote Firestone HQ and no surprise I got zero response. This is totally unacceptable! How can you provide a service that includes an oil change and forget to put oil back in a vehicle? ! Luckily I had my husband to come help me. What about others who don't have someone that can? I've never heard back from this location (they know who I am) to follow-up on the status of my vehicle or offer an apology. NEVER again!

Unfortunately this location does not have skilled mechanics to handle the simple basic task & I recommend if you have to keep taking your vehicle back just get a print out every time for a record, my vehicle had to go back 4 times in a month for the same issue and i still i let them change my plugs thinking that is easy enough and today i said my vehicle still runs rough so i opened my hood and found vacuum lines disconnected, Well that was the last time my i will go to firestone my Chevy dealership has received my business, my firestone in Ohio is great. Sorry guys i tried

I’ve been taking my car here for the last 2-3 years and have had no issues until recently. Over the last few months I’ve taken my car in about 3-4 times due to the check engine light being on and each time they charged me for this and that claiming to have fixed the issue just for it to come back on a few days later. They finally recommended I take it to the dealership because they couldn’t figure out what the issue was after already spending over $1000 in repairs including replacing my battery, filters, etc. They are also very slow and take on too many clients at once. One time they forgot about my car all day and each time I called they would say “we’re really busy but we’ll get to yours next” well then why did I make an appointment if your just going to keep it for two days until you can find time to do it? I purchased Firestone tires from them a few years ago with a 65,000 mile guarantee and they are now saying my tires are not covered because of an alignment issue? Why was the alignment issue not addressed the many times I brought my car in over the last few months? I’m finally done with this place after giving them multiple chances. Save yourself the time, money, and headache and just go somewhere else. An definitely don’t buy Firestone tires.

I live in another state, and because of the experience I’ve had with my local Firestone, I was hesitant to use them. However, I was quite impressed with the way they handled my brake repair. Initially I brought it in for rear brake pads and have them turn the rotors. There was still a squeaking noise when I picked up the car and so I brought it back and they replace the pads and put new rotors on. I was very grateful for the service that they provided and would use them again!

Appointments mean nothing. Two hours after my appointment time they hadn’t even put my car on a lift. Wildly unprofessional. Avoid this place if you can.

Dropped off my car at 10: 30 for an 11: 00 appointment. Needed 4 tires installed which I supplied, and an alignment after the new tires were installed. I called at 2: 00 and asked for an update and was told they were working on my car and it would be ready at 3: 30. No problem, I show up at 3: 30 and my car is up on a lift getting an alignment but the tires I brought in were still sitting in the same spot I left them. Whatever, I left again and called at 4: 00. I was told sorry we’re behind right now, you’ll be ready at 5: 00. I show up at 5: 00 to my car just now getting the tires installed, and now at 5: 35 getting another alignment. I paid and left at 5: 55 when they close at 6: 00. There is absolutely no point in making an appointment if they have no regard for your time. 7 hours for four tires and an alignment… cmon

***WAITED 3+ HOURS AFTER MY APPOINTMENT TIME FOR AN OIL CHANGE***

If you have an appointment, just know it won’t be on time. My appointment was at 2: 30 and I dropped my car off at 2: 15. The lady told me once it was in, it would take an hour/ hour and a half. I dropped off my car and at 4: 39 I started wondering why I haven’t heard anything. Called the front desk and the lady told me they haven’t taken my car back yet, but it’s next. I decided to head back over and as I am, I see my car still in the parking lot and them pulling another car in that wasn’t mine.

I stood in front of the counter and the lady was in the back, but chose not to come to the counter. So, I’m waiting for her since I’m wondering maybe they already finished, but she stays behind the glass for another 5 minutes. When she finally comes out, I ask if my car is done and she said no they haven’t started. Clearly, I’m surprised since my car was “next” and that wasn’t the truth.

I sat in the lobby for another 45 minutes before they took my car back. Do you know how long it took for my oil change and new wipers? 20 minutes. I waited 3 and a half hours for a 20 minute job.

I understand being busy. But, do not accept all of these appointment times or walks in IF you can’t be on time. An hour wait is fine, two is pushing it, but three? That’s baffling when I had a scheduled appointment slot. This Firestone took advantage of their clients.

DO NOT COME HERE!